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Business Profile

New Car Dealers

Clint Newell Motors Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clint Newell Motors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clint Newell Motors Inc has 2 locations, listed below.

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    • Clint Newell Motors Inc

      1481 NE Stephens St Roseburg, OR 97470-5603

    • Clint Newell Motors Inc

      PO Box 550 Roseburg, OR 97470-0125

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was driving on a road trip when the warning lights came on in my 2004 Toyota Prius which had gotten serviced just days before at ****************************************** with no issues indicated. I got my car diagnosed at H.I.S. mechanic as needing a replacement for the hybrid inverter coolant pump. They told me there was a voluntary recall for that part and that in all likelihood the dealership would replace it for free. I took the car to Clint Newell Toyota and they couldnt help me that day so I left it with them and had to get a rental car to continue my trip. They called me yesterday quoting me $1,068 for the job, which the price online is nowhere quoted to be more than $500, and thats labor and parts. They arent honoring the recall, either. I have reached out to their customer service and have yet to receive a response. It seems wrong to not honor a recall, and on top of that, to charge me over a thousand dollars for a simple fix.

      Customer Answer

      Date: 01/10/2025

       
      Sent: Wednesday, January 1, 2025 11:42 AM
      To: Info <***************************************************************>
      Subject: Message from ************************
      Image removed by sender.
      Hi there, I submitted a complaint about Clint Newell Toyota, and Id like to drop the complaint as the business has contacted me since. Thank you!

      Sent from ******* ******* (************************************************)

    Clint Newell Motors Inc is NOT a BBB Accredited Business.

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