Business ProfileforBig O Tires of Roseburg

I live in OR and have twice bought tires in *** most recently in May of 2023. On October 21 I had a blowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer. The nearest Big O is 70 miles south. The authorized dealer refused to install one tire without putting on a full set. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away. The Roseburg location (store #******) explained they'd need the ** store to order the tire and ship it to OR. I was assured all was handled and my tire would be in soon. This was not the case.After multiple calls OR informed me it was out of their hands because the ** store had stopped responding. When I spoke with ** store #****** I was told theyd order the tire. They badmouthed the OR store, claimed it wasnt **s problem, and that OR was trying to double dip. On Wed., Nov. 22 at 5pm I received a call that my tire was in. Thurs. was Thanksgiving; I promised to be in asap on Fri. The OR store assured me no less than 4 times over the past month theyd get me right in. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks.I got to the OR store on Fri ~10:45am and had to wait 2 hrs before my car was serviced. I requested balance, rotation, and alignment. I was given an alignment printout and told that the front was really messed up. When I asked for confirmation it was fixed, I was told to come back next week. I asked about my warranty and was told it should still be good. I said I needed a definitive answer. He sighed as he said hed go check with the manager, and when he came back told me I needed to talk to *** this store put on my tire without even charging me. I should be grateful! To date there have been 17 calls to OR, 5 to *** and 5 to a national customer service line with no solution.