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Find a Location

Murphy's Chimney & Fireplace Service Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMurphy's Chimney & Fireplace Service Inc

    Chimney Cleaning
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company provides sales, repairs, service of wood or pellet stove, gas inserts, all masonry work, chimneys, patio, retaining wall, pathways and BBQ pits.

    Business Details

    This is a multi-location business.

    Find a Location

    Murphy's Chimney & Fireplace Service Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Salem, OR 97301-6501
      BBB File Opened:
      12/22/1995
      Years in Business:
      29
      Business Started:
      11/7/1994
      Business Incorporated:
      8/30/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Oregon Coast Chimney
      • Santiam Gutters
      Business Management
      • Mr. Paul Sanders, Owner
      Contact Information

      Principal

      • Mr. Paul Sanders, Owner

      Customer Contact

      • Mr. Paul Sanders, Owner
      Additional Contact Information

      Fax Numbers

      • (503) 480-3118
        Primary Fax

      Industry Tip

      BBB Tip: Hiring a chimney sweep

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/02/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      ******** Fireplace and Stove, *****, **, provided a verbal quote to my realtor to clean, inspect, and certify my wood stove for $195. After they "completed the job," ******** Fireplace and Stove had me pay $150 over the phone before emailing the service report, which stated "Stove is not EPA compliant must be removed & replaced with a certified stove." I knew the wood stove was compliant prior to this as I had seen the certification tag on the wood stove myself. When my realtor provided proof to ******** Fireplace and Stove, with an email from the **** that said the wood stove was indeed certified, ******** Fireplace and ***** said they would return to clean the wood stove for an additional $30, which was a new total cost of $220. When my realtor asked why it would cost more than the original bid price of $195, ******** Fireplace and ***** said the $195 bid was for a fireplace insert. I told my realtor I was only prepared to pay the original bid of $195. When my realtor called ******** Fireplace and Stove back to relay my message, she was then told that ******** Fireplace and Stove did not have any bids for $195 for any of their services and would not have told my realtor $195 from the start. Between the 2 phones that my realtor made to ******** Fireplace and Stove, they lied to her regarding the original bid. At that point, I no longer wanted to continue with services from ******** Fireplace and Stove. They had already said my wood stove was not certified, when it was, and they should have known that, they are the professionals. And then they wanted more money to do the work that was already bid for and agreed upon. ******** Fireplace and Stove did not perform the services that they promised me but instead, sold me a worthless and incorrect inspection report for $150.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anna R

      2 stars

      06/23/2024

      I loved the technicians that came out to my home to fix my gas fireplace; my issue is not with them, but with the owners misleading practice. From my 6 years experience of home ownership, Ive had plumbers and electricians, fireplace techs and roofers come to my home to assist with jobs I cannot do. I have never run into a company that charges a service fee for every trip to the home. In my experience, I if/when a service is not completed, they come back to accomplish the job as part of the initial service fee. When discussing pricing over the phone, the lady working said that it was a flat $250 for the service. However, I am being charged double that as the techs have to come out to my home twice, because they did not have the part on hand. Due to the part not being on hand (which the techs alluded to not being allowed to stock the vans), Im being charged for two service fees when in fact, the service hasnt even been completed yet. This is misleading, malpractice, and I highly encourage the company to review this atrocious policy in order to keep customers. I have used this company in the past, and will no longer use them again due to this misleading policy.

      Local BBB

      BBB Great West + Pacific

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