ComplaintsforAll American Truck & SUV Accessory Center
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ALL AMERICAN TRUCK &SUV on ************ in ***************. I purchased a ******** camper shell on 05/21 and the shell arrived in June Im not sure of the exact date and the called me to come and Look / Inspect my shell because it was damaged upon arrival and after looking at it with a employee we decided that it needed to be sent back to have it repainted. I told everyone that I was moving to ***** and that after the repair it NOW needs to be sent to ********** because by the time it gets repaired I will be living in ********** so myself and an employee looked at other ******** dealers in an area I used to live and I choose a ******** dealer in the **************************** called ******** Truck Accessories on *******************. It was at this time that he said that they ( ALL AMERICAN TRUCK ) would make sure that it would be delivered to ******** in ******* *****. I was told that the turn around could take some time like 4-6 weeks and that seemed reasonable, it was the 20th or so when ( June ) I inspected and agreed to send it back. So in the meantime I called the Springfield store and never got a return call after they said they would 2 times at least so I called the place that it was getting repaired and talked to a ***** and she said that it will be another 2 or 3 weeks so I said thanks. I also asked to where they were shipping it back to and I was told that it was being shipped back to SPRINGFIELD ( really ? ) and only the store I purchased the shell could change the redelivery address so I said ok and when I got off the ph with them I called the Springfield store and they Promised me that he would take care of it, I was talking to Hunter the call was at **** hrs. On the same day Hunter called back at **** hrs and said that he GOT the delivery address changed to the ******* ***** store that was on 10/18/21. On 11/24 /21 Hunter called and informed me that my camper shell is in ***************. I want it sent to *****. Please help me as they are difficult.Business response
03/03/2022
We are in contact with the customer and the manufacture to resolve the issue.
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Contact Information
3795 Portland Rd NE
Salem, OR 97301-0356
Business hours
Today,9:00 AM - 5:30 PM
MMonday | Closed |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 PM |
ThThursday | 9:00 AM - 5:30 PM |
FFriday | 9:00 AM - 5:30 PM |
SaSaturday | 9:00 AM - 5:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.