We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Acorn Dentistry For Kids - Silverton LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Acorn Dentistry For Kids - Silverton LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Acorn Dentistry For Kids - Silverton LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Acorn Dentistry For Kids - Silverton LLC

      411 N Water St Silverton, OR 97381-1625

    • Acorn Dentistry For Kids - Silverton LLC

      425 SE Jackson St Roseburg, OR 97470-4945

    • Acorn Dentistry For Kids - Silverton LLC

      1731 NW Kings Blvd Corvallis, OR 97330-1905

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The attached statement of account outlines services rendered by Acorn Dentistry for Kids, insurance payments made to the account as well as personal payments. The statement clearly states that there is a credit on my account in the amount of $212.60. I have requested payment multiple times with no response. I will not be going back to this business so I would like a check sent to the address listed on the statement.

      Business Response

      Date: 05/14/2024

      Hello,

      ******* is correct that the statement showed a credit of ******. Unfortunately that credit was due to an error when posting a claim payment. **** was seen on 04/07/2023 for sealants for a total of $240 that was denied by his insurance. When the denial was posted, the remaining balance was written off in error. When insurance denies a claim, the patient is responsible for the balance. That write off was corrected on 11/22/2023. A refund was not sent because it was not owed to the patient. I've attached the current statement of the account as well as the statement he received with the incorrect claim circled in red. I apologize for the confusion, please let me know how else I can assist. 

    Acorn Dentistry For Kids - Silverton LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.