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Business Profile

Online Retailer

21 Threads Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for 21 Threads Apparel's headquarters and its corporate-owned locations. To view all corporate locations, see

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21 Threads Apparel has 2 locations, listed below.

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    • 21 Threads Apparel

      null Springfield, OR 97477

    • 21 Threads Apparel

      11351 E 45th Ave C Denver, CO 80239

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie and the words printed the ink all ran it is unwearable My order number is ******

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent $138 on October 5, 2022 on shirts. I emailed them several times wondering where my order is and they don't respond. I tried calling their phone number and it is disconnected. Did they shut up shop and just continue to take peoples money for orders because their online store is still up? I am so upset.

    • Initial Complaint

      Date:07/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 25, 2022 with 21 Threads for the amount of $199.27. As of May I had not received anything so I called the number on their website and spoke with a gentleman that said they had my order and it would be sent out shortly. Since then I still have not received my order and have tried several avenues to contact the company. E-mail, phone and messenger with no success.The clincher is my entire email deleted in June so I no longer have a receipt showing what I ordered and my confirmation number is gone. The only thing I have is my credit card statement showing the order was paid.I ordered with this company last fall for xmas presents and didn't have any trouble at all. Order came in a reasonable amount of time. This is why I was comfortable placing the order in February.

    21 Threads Apparel is NOT a BBB Accredited Business.

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