ComplaintsforPower Auto Group

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Power Kia to purchase a 2024 *************, I explicitly told them when I traded in my vehicle for the agreed amount of ****** that 6000 would go toward a down payment and the remaining 6500 would be credited back to me in the form of a check. Verbally through the entire financing process, they confirmed I was putting ***** down, and ***** back. I recieved a check in the mail 10 days later in the amount of *****. I come to check the paperwork, they had input it incorrectly even though they told me I was signing for ***** down and ***** back they had it written down incorrectly and processed it wrongly. After calling the dealership, we were told the money had already been sent to the bank and that the bank would not give us a refund. I would like to see this rectified, as I know as a dealership they must have an errors and omissions insurance policy and could pay it out if they are unwilling to do so.

  Business response

  08/06/2024

  Spoke with customer. Situation is handled.

  Customer response

  08/06/2024

   
  Complaint: 22050631
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The company so short handed and overbooked. They are scheduling 6 months out and can not get vehicles seen in a timely matter. The closest diagnostic appointment they could schedule me for was over 4 months out. I let the receptionist know that I would be out of warranty by then. She said they would put me on a cancellation list and to let the crew know I was booked before my warranty canceled. I called and left over 5 messages as I was nearing the expiration of my warranty and never received a phone call back. I showed up for my appointment with my miles now over the warranty and the manager said there is nothing they can do and their hands are tied. Possibly costing me hundreds or thousands.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went in to pre owed Mazda of ***** and was sold a 2021 vehicle When dealing with the finance person went behind my back and added a bunch of unwanted add ons totaling 5k I only noticed after I got my loan information from the bank After calling up there and expressing my concern I was told I now have to reach out to whoever the add on are through and get them to remove and that he had been fired After having the car less than 24 hrs it was returned a total of 4 times for various issues the last due to finding mold in the hvac and all under the seat We have 3 kids plus a newborn that we cant even have in our less than 3 yr old car and less than 30 days purchased I inspected the car and was assured the car was pristine condition as well even though I asked why did the car smell like a perfume he stated they had just cleaned it for me cause I was coming to look at it now looking back I know it was to mask the mold smell I was also promised the stains in the seatbelt would be took care of and after I signed the paperwork he then let me know after they had detailed it that they were permanent I asked about replacing them and was told nothing they could do I also was charged by the lender they provided for not having coverage on the vehicle when they still had at the dealership

• Initial Complaint

  06/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A service maintenance contract that I canceled in May. It clearly states in the contract that the cost will be prorated if canceled. I have not received any communication at all From the dealership, I have sent to chats online, One to the finance manager, the other two general delivery, I have left a two voicemail messages, I reached out to the salesman. Lack of communication is not acceptable

  Business response

  06/18/2024

  Our finance department was able to make contact with *************** and send her the form, via docu sign, needed to cancel her extended service contract.  Once received our office will process the cancelation requested of ***************.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24th I qualified for the charge ahead rebate. I had until the 2nd of June to buy a car. I used ***************************** through my work benefits package to find this 2017 **** 500e. Fact that 3 dealerships through Power Auto Group where selling this car. With 2 different styled outsides that do not match the car I purchased. And its missing the front lower grill that is pictured After finally getting someone who seemed interested in selling me the car from a different dealership that I test drove the car at. Of which I didn't even realize I was talking too until late in our dealings We agreed upon getting the car delivered to me for the Trucar Price of $6,795 I pre approved a loan through my bank for $7,300 to take care of the title and registration and any other fee I may of needed to pay I would do out of pocket After 2 days of him not "finding a driver" he said I should come buy it before someone else does I lost 2 hours of work to go and do this on a day I had to be back in town by a certain time for my kids band concert I Already test drove Wife left me there a hour from home I already did the work for a loan Didn't want to be there thats why it was supped to be delivered Nows when "Sales" informed me he wont do the trucar price because its a "cash offer" I already set up the loan they just needed to accept the check When I showed him the lease option he refused to even acknowledge it Keep in mind we agreed on $6,795 I was on a time line June 2nd needed to get home and didn't realize the price didn't go to 6995 but to 7995 Then I was sent to the finance guy who added a bunch of charges. When I asked if I pay all the extras up front he told me it would change the price only $20 a month He lied by $80 And completely disregarded my loan and had me sign a new Called Friday they forgot my charge cord and wanted to talk to manager Drove out there again Still Waiting for the Manager to call me after 4 attempts to contact him. 1 week later.

  Business response

  06/28/2024

  This issue has been resolved with the customer. 

  Thank you,

  Jaron

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a used 2014 dodge Durango from power Kia in ***** for ***** on 4/26/24 since Ive pulled off the lot its been nothing but trouble. First it was the thermostat which was fixed.since then Ive taken it in for a transmission leak twice once on 5/11/24 and again on 5/25/24. On 5/11/24 I arrived at power kia and spoke with sales manager ***************************** whom I advised as well showed pictures of a my transmission leaking. ******* came back and told me he is not a mechanic but by the looks of it its a minor power steering leak it was nothing so worry about. I advised him if the leak got worse I would be back. Approximately a week later there was a puddle beneath the vehicle which was coming from the transmission. On 5/25/24 I arrived at power Kia and spoke with finance manager ***************************** as well as salesman ************************* was the gentleman who initially sold me the car he promised to make things right the tried to trade me into a vehicle I couldnt afford. I asked if the car could be bought back clean slate and they told me its in the banks hands. So my wife and I decided to give them one more chance to make it right. Today 6/4/24 I picked up the vehicle and its still leaking transmission fluid. 2 this is the second time with the same issue with no resolution.

  Business response

  06/05/2024

  Thank you for bringing this to our attention. We are getting all necessary repairs fixed at no cost to the customer. We will follow up once repairs are finished/satisfied.

  Customer response

  06/14/2024

  Hi ****** so I picked up the 2014 dodge Durango again today for the fourth time. The car was running worse than when I initially bought it. ******************* says if they dont fix it this time next time they will send it to dodge. They tried three times and failed why not send it to dodge )

  Or just purchase the car back at this point it seems to me that t or have someone who specializ.  At this point i prefer for them to buy back the Durango I no longer want it due to its mechanical issues  . Not only that they already charged my service warranty so now Im screwed even if I wanted to trade in the vehicle cause they already charged the warranty which puts me in the hole ***** and a lemon

  Business response

  06/21/2024

  We have purchased the Durango back for full price and sold the customer a brand new forte. Customer is happy. 

  Customer response

  06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 17th, my wife and I went into Power Chevrolet in Sublimity, OR with intentions of trading in my current vehicle for a more sizable SUV that was safe for my family and I. I told the salesman that my priority was a safe vehicle with no issues considering the vehicle I purchased in the past had numerous safety issues that were not addressed by the dealership. I told him that I wanted to walk out with a vehicle that wasn't going to malfunction on me a day into owning the vehicle. We ended up deciding on a 2015 Chevrolet Tahoe LT. *** test drive appeared smooth, there were no dash lights and no issues initially. After purchasing the vehicle, on the way home, the rear latch to the Tahoe opened while I was driving with my kids on the highway, the electrical system started experiencing failures, the rear motion mount began making a clunking noise in reverse and the key fob I was given was inappropriately installed/programed causing the vehicle hatch to stay unlocked while parked. I took the vehicle back, expressed my concerns and received a call from the service team stating that there indeed were electrical failures, a faulty motion mount and vibration caused by "an aftermarket catalytic converter (but I was told the noise was just a nuisance and would cause no issues). Fast forward to today, I turn my vehicle on and the check engine light is on. I go straight to auto zone and they run the codes. *** codes are : Replace catalytic converter and a thermostat that isn't cooling properly when the vehicle stops and then goes causing temperature issues. I understand a vehicle being sold AS IS, but I do not understand these dealerships passing these vehicles through their inspections when they aren't safe, clearing dash codes and selling them to people who have to deal with the aftermath. I will be paying $400 a month for vehicle that I've only had a total of 5 days and it's already presenting multiple issues (including safety issues). That seems to me like selling a lemon.

  Business response

  06/03/2024

  Power Chevrolet did repairs after the sale at no charge to the customer. We will contact them to schedule appointment for their new concerns.

  Thank you,

   

  ***********************

  Customer response

  06/10/2024

   
  Complaint: 21792837
  
  I am rejecting this response because:

  The vehicle was dropped off once the dealership reached out. Upon dropping it off, I was told that Power Chevrolet cannot control what prior owners do to the vehicles they sell back. I stated they should not be selling vehicles that are faulty and using the excuse of as is to cover vehicle malfunctions once the car leaves the lot. There is no reason that I am having to drop off my vehicle twice now and use a courtesy car, when Im paying for the vehicle sitting in their service lot not being used. My son is special needs and *** switched the car he gets picked up in 3 times already; he doesnt do well with constant change. I have not heard from the service team at all since the vehicle has been dropped off. Instead I received a call from our car salesman (who is great btw) offering options regarding the **** which is strange considering power Chevrolet has not updated us at all regarding the vehicle I purchased. Id like to know what the status is of the vehicle and what solutions are being discussed.

  
  Sincerely,
  
  ***************************

  Business response

  06/11/2024

  We have reached out to the customer directly.

• Initial Complaint

  05/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/29/23, we bought a 2023 **************** In Hybrid vehicle brand new with 24 miles on it from Power Kia in *****, **. Within a couple of months, the check engine light would come on. It would go out eventually.On Monday 4/22/24, the car would not turn on. The check engine light came on as well as a warning to "Check hybrid engine system."The car would not start. I called a tow truck and had it taken to the Power Kia ************** I got told they would not even look at the car until at least Thursday 4/25/24. No loaner either. I heard nothing and called them on 4/26/24. I got told by the service manager (or whoever answered the phone) that I "couldn't expect to be moved to the front of the line on repairs" and that "it can take up to a month or more to have a system diagnostic run." The car was less than 9 months old and had approximately 27,000K miles on it and should not be failing to start this quickly. I tried talking to the **************** and the general information line and got told that they had "no power" over service and couldn't do anything. They told me I could just take it to another dealership if I had a problem.Service Rep said he said he "hoped" to hear something back by "early next week."The week of 4/28/24 I didn't hear anything until 5/3/24 when I got the message that a loaner was available but not my car.I got a small sedan (not the larger size vehicle/hybrid I need for my children or for my 2-3 times a week trip to ********/OHSU for my partner's cancer treatments). On Monday 5/13/24 I got a message "We have a permanent code we are not able to clear so we can continue diagnosing, and are waiting for further assistance from *** on which direction we need to go."On 5/22/23, it will be 30 days my car has sat at Power Kia, a car I bought on 7/29/23 new, and no one at Power Auto Group, Power Kia, or the escalation service for *** I called has done anything to address this lemon of a vehicle or make the situation right.

  Business response

  06/04/2024

  Good morning,

  I have spoken with the customer regarding the sorento in the service. We have spoken with KIA **** line and we are waiting for the resolution to fix the Sorento. We have provided a loaner and have been updating the customer.

   

  Thank you

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a truck from them. At the end and final signing of the truck I wanted to make sure that the plates were going to be sent to my new address. And there was a new address because I had recently moved to ****** and they were aware of this prior to me even showing up but they wanted to keep the paperwork with my Washington address on it and that worried me. They said it was no big deal and not to worry about it and I asked him three four five times just had to make sure and be confident that the plates were not going to be mailed to my old address and would be mailed to the new address and they reassured me every time I asked him. That being said, it was a couple days before my temporary tag was about to expire I contacted them said I still haven't received my tags yet and my temporary tags about to expire. I they replied back and said oh no big deal your tags should be on the way I'll check on that when I get into the shop or whatever he said. And I had asked for a new temporary tag if the plates were going to take a while to process or whatever the problem was I didn't know and he agreed and said yeah we'll send you a new temp tag and get the plates squared away and get them to you as well. I have all of this in emails they have all the emails as well I have emails from before stating that I was moving to ****** and ********************** I have everything documented. Anyways the tags never come and they tell me that I now have to go to Washington and pick up my own tags and registration from the **** I explained to them there's not time in my life for this I'm a single dad of two boys and I work and I'm with my children I work and I'm with my children that's all I have time for I don't have free time to go do something like that and I would never would have signed up for something like that knowing that I don't have time for that. Now they won't even talk to me they won't even communicate with me I have no idea what's going on. All I want are my tags, please.

  Business response

  04/15/2024

  When ***************** purchased the vehicle he had a ********** address and ********** drivers license. **************** taxes were included in his financing, we sent taxes and titling information to Washington licensing ***** They reached out to *****************, he did not respond and they sent the packet back. ***************** did state that he now lives in ****** but cannot provide proof of his ****** residence. We did provide his lienholder with an ****** Title. The address ****************** provided ** with is in Multnomah County and will require a DEQ certificate. He can take that information into DMV to get his registration and plates. He will be responsible for all Oregon DMV fees. Power will be sending the **************** taxes that were collected back to his lienholder to be credited to his loan.

  Thank you,

  Jaron

  Customer response

  04/18/2024

  So they respond and say when I purchased the truck I had a ********** address.  That is not correct. I had already moved to Oregon. They are also saying **************** reached out to me, for what? I have bought plenty of vehicles in the past and I've been a part of the process of buying plenty of vehicles in the past and never once did a phone call from the state happen .There was no reason for **************** to be calling me. It goes on to say that I can not provide proof of residency.  I can provide it all day long. They reached out to me last week and asked me for a copy of my rental agreement.  I thought it was a weird request but I sent them what they asked for. So I'm very confused. Then they say I can take "that information " into the dmv. What information? This is crazy. These guyss screwed up and are to stubborn to fix it,or something. Never in buying a car have I been told that I would have to go get my own license registration and plates. They messed up they failed to correct it when they needed to and it caused this whole problem. I don't have time to go to the *** that's why I went to a car dealership to purchase my vehicle because that's all part of the deal. I didn't give them any false information I didn't lie to them I didn't do anything incorrectly. I even asked them to correct the information that was incorrect on the paperwork and they said they didn't want to that it would cause problems. I don't think they know what they're talking about because when they didn't correct the information it certainly has caused a lot of problems.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  went in to get a car they ran my credit and told me that i was only approved for a $3000 above ***** blue book $6000 mazda 6 2006 so i got it was ok for about 5 min off the lot then the check engine light came on and code after code kept coming up after i dropped $4000 to have it fixed they call me to tell me that the bank is not going to be keeping my loan after having it in the shop for three months. they told me that the car was a good car but they lied and then wanted it back to resale after i fixed hat i thought was the reason why it was acting up but the real reason is the car is not running is it has a bad motor the pistons were cracked and the valve cover was cracked camrod just about broken and they sold this to me knowing it and just erasing the codes and sold it then to make more money they say to the customer that the bank will not keep the loan and that they have to bring it back then try to get them in a better vehicle and just add the remaining amount on the bill to rip off the same person. i posted this story on ******** and received over *********************************************** the area with the different vehicles. i hope they get what is coming and they pay off the full bill as well my bills that i owe due to not being able to work because the car i bought from them was a piece of c***

  Business response

  04/05/2024

  Hey ******, 

  I'm sorry to hear about these issues you experienced during your purchase that does not sound like a good experience. My name is ****** with Power Auto Group- can you give me a call and we can arrange a time for you to bring in the vehicle so we can take a look at it and see what I can do to help? 

  Let's bring it to our Power Honda store at *********************************************************** - please give me a call at ************** and we can arrange the best time and day

  Thank you,

  *************************

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