ComplaintsforPower Auto Group

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  went in to get a car they ran my credit and told me that i was only approved for a $3000 above ***** blue book $6000 mazda 6 2006 so i got it was ok for about 5 min off the lot then the check engine light came on and code after code kept coming up after i dropped $4000 to have it fixed they call me to tell me that the bank is not going to be keeping my loan after having it in the shop for three months. they told me that the car was a good car but they lied and then wanted it back to resale after i fixed hat i thought was the reason why it was acting up but the real reason is the car is not running is it has a bad motor the pistons were cracked and the valve cover was cracked camrod just about broken and they sold this to me knowing it and just erasing the codes and sold it then to make more money they say to the customer that the bank will not keep the loan and that they have to bring it back then try to get them in a better vehicle and just add the remaining amount on the bill to rip off the same person. i posted this story on ******** and received over *********************************************** the area with the different vehicles. i hope they get what is coming and they pay off the full bill as well my bills that i owe due to not being able to work because the car i bought from them was a piece of c***

  Business response

  04/05/2024

  Hey ******, 

  I'm sorry to hear about these issues you experienced during your purchase that does not sound like a good experience. My name is ****** with Power Auto Group- can you give me a call and we can arrange a time for you to bring in the vehicle so we can take a look at it and see what I can do to help? 

  Let's bring it to our Power Honda store at *********************************************************** - please give me a call at ************** and we can arrange the best time and day

  Thank you,

  *************************

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a truck from power kia and a car on the same day(Feb 1st)They had picked the truck up from ******* location and brought to salem where I purchased it. Within a week of purchasing it. The truck had a check engine light come on, I asked the dealership to take a look at it. Scheduled a drop off 1 week after I purchased the vehicle (purchased Feb 1st, dropped off Feb 8th) I am then told the truck was not safe, as it did not meet safety reasons and should never have been sold to me by the sales rep who sold me the truck. That it shouldn't ever have passed their inspection but someone just pushed it through. To resolve this They said the repair costs more then the truck. It's been a month now and I'm being told that I can exchange it for a car (I don't need another car, I need a truck).So I asked just to cancel the purchase, and refund the money I paid down. I feel I've given them enough time and with each week that goes by I get a run around answer. They won't fix the truck, they won't refund it. I'm hoping for help as the list of issues is clear. Exaughst runs into the cab. Stated on their own paperwork. That is deadly, I'm hoping to just get it cancelled now. As I do not need a car, and for obvious reason do not trust the truck, or their inspectors. Please assist and advice my options.

  Business response

  03/15/2024

  Good morning,

  We have purchased the vehicle back from the customer in full ( the amount he paid plus interest from the loan ). 

   

  Thank you.

  Customer response

  03/26/2024

  I was writing you today in regardless to case: 63835297BAD22 
  Power has agreed and signed over the truck that was the issue I was having.
  However this has been completed for a bit now, but my loan office hasn't recieved payment yet and is likely going to charge me, or apply a late payment to my credit report. I'm trying to get an update on when they'll actually pay the loan off but have not received anything yet and only assume that with each passing day is additional interest accrued, and I'm afraid I will be charged for that as well. I believe the case is closed but I'm hoping we can still get this resolution quickly. Thank you
  

  
  

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I brought my personal vehicle to Power Auto Group in *******, ****** for repairs on 10/30/2023. I received a call the following day from a representative in the service department who advised me on the work that needed to be done and how much it would cost. I then authorized the repairs. My vehicle then remained unmoved and unrepaired until 12/21/2023, at which time I retrieved the vehicle. None of the authorized repairs were performed despite being provided with evidence that all the necessary parts to complete the repairs had been ordered and received. Upon retrieval, I discovered that the interior of the vehicle was saturated with water and mold was growing in several places. This has caused permanent damage in the form of stains and rust.

  Business response

  12/22/2023

  Taking into consideration the additional time that ****************** had to wait for his truck due to a delay in receiving parts Power Ford made a goodwill gesture and waived the $175 invoice that was due on the truck.  In addition Power Ford has contacted ****************** and offered to detail his truck at no expense to him.

  Customer response

  12/22/2023

   
  Complaint: 21043035
  
  I am rejecting this response because:

  A detail job would not correct the damage due to it's nature and extent. As of now, it has been determined that a minimum of 7 major components of the interior must be replaced, amounting to $2,770 in parts alone.

  Sincerely,
  
  *********************

  Customer response

  12/22/2023

  I have contacted a repair facility to perform a thorough inspection and repair estimate of the damage to my vehicle caused by Power Auto Group. This inspection will occur between 12/26/2023 and 1/4/2024.

  Customer response

  12/23/2023

  I would like to make it clear that the $175 bill that was waived was done so without my request or knowledge. Also, Power Auto Group made no attempt to acknowledge the damage done to my vehicles interior on the day I retrieved my vehicle (12/21/2023.) An employee drove the vehicle on 12/21/2023 from where it was parked to where I was asked to wait. This should show that Power Auto Group was fully aware of damage. It was only after I submitted my complaint to BBB that Power Auto Group attempted to contact me directly and offered to detail my vehicle free of charge.

  Customer response

  12/27/2023

  A damage inspection has been performed, and the vehicle in question has been determined to be a total loss due to the extensive damage to the interior.

  Customer response

  12/28/2023

  Update:

  Despite several repair facilities determining that the extent of the damages is beyond reasonable repair, insurance has decided to not declare the vehicle a total loss as of now. The estimate to repair the damage is currently $9,996.80. It is anticipated that more damage will be discovered during repairs, which will commence in approximately 3 months from now.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Financed a 2017 ****** WRX on oct 22 2023, through power pre owned of salem. Vehicle was missing one lug nut off each wheel (key lug nut) pointed that out, they got lug nuts off another ****** on the lot. Drove off the lot and the *** came on, looked back in the photos of the ad for the car and zoomed in on a picture of the interior and saw the *** was on. (Someone cleared it and told no one about it, hoping it will sell before anyone notices). They said an inspection was preformed before putting the car up for sale but failed to note it had a cat-less exhaust. Took it to a shop to get work done and the shop said they cant work on it cause it doesnt have a cat. Went back to the dealer and asked to speak to a manager, was told they didnt do anything wrong and the only solution was they can get us into a more expensive car. Dealership has continuously omitted information and refuses to cancel contract when bank said they were good to go on returning the car (the dealer doesnt wanna loose a sale) before purchasing this vehicle i was interested in their other ****** wrx and was listed for ******. I messaged the dealership to come look at it and they said it was a typo and its actually ****** (this was on oct 22) today is nov 14th and the ad still has the same ****** list price. False representation when we asked to speak to a manager we received a regular sales associate. When we asked for proof of inspection of the car we purchased they keep delaying it, saying their too busy and haven't gotten to it. Sold us a warranty that wasnt applicable to my contract, because it had aftermarket parts on it and denies its illegal.

  Business response

  12/01/2023

  We have repurchased Malias vehicle. It is our understanding that she is completely satisfied as this was her desired outcome.

   

  thank you 

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Submitted a cancellation form for a GAP insurance on a previous that was traded-in back in June 2022. The form was filed in March of 2023, it was approved in June 2023, but I wasnt notified. The following months up until November 5th 2023 I have had to resubmit the cancellation three more times AND have been told the check was ready to be picked up, but then told I needed to fill ANOTHER cancellation form and was informed it would be a ***** week AGAIN! I have wasted fuel and multiple hours of my day(s) to resolve this. (2-3 hour waits to talk with a financial worker). I am weighing my options to file this complaint and soon a full on lawsuit. My latest visit I was informed that I also had an extended warranty on the car so I am now trying to get that money back as well. No one should be forced to wait this long to get their money back from this shady corporation. 9 months is way too long and this feels like they dont want to pay me back what Im owed.

  Business response

  11/06/2023

  Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. Your refund will be processed within the next 24 hours. Please contact us if we can be of any further assistance. 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 5th 2023 I spoke with ******* at this car lot! I told him I was driving an hour away to get a vehicle I was interested in. He assured me there was no problem with it and I could come test. I filled out all the paper work to be approved and when I came in. August 6th 2023 I was greeted by another associate . He told me he had no knowledge on the vehicle but would vouch for their lot. There was minor issues like the window didnt roll down on passenger side, the car was dirty, in the inside and out. He promised he would get that handled . Nothing happen. I left the lot with the car and called back almost 2 weeks later the 18th of august. I expressed the buttons on the vehicle windows broken off and that my light was out. Something they were aware of. They told me I had no WARRANTY I got the vehicle as is . Hed call me back with a vehicle to exchange. I didnt hear back from him. I reached out again in SEPTEMBER because of a loud SCREECHING noise ! ****** from fianances was who I spoke with, he is a manager. He told me I had a warranty and contract that would cover the car and also reimburse me for what I spent putting the vehicle in the shop. If I had any issues call him back . I contacted the people about my warranty and couldnt get in touch with them tried to ring him back he did not call me back . I called September 15th I spoke with **** who told me also to contact the *************** I contracted through them with and the company basically after 3 days now it is the 18th I could not get induced because my vehicle needs to be fixed. **** told me he would call me back with a solution within 10 mins and did not Ive called them back no answer. Text them no answer . So at this point Id like to not deal with them

  Business response

  09/29/2023

  We were able to repair the needed items on Mrs. ***** vehicle. We are still in contact with her and following up on a couple items. Its our understanding that she is completely satisfied with the what we have been able to do to assist. 
  

  Thank you

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2023 ******************* purchased from *********************** May 10th of 2022.Vehicle started having electrical issues on July 4th.Vehicle was taken to Power Kia in Salem showing check engine lights. We were sent home and told our vehicle was fine and that the check engine lights meant nothing. The next day our vehicle was completely dead, we could not unlock it with the key fob or start the vehicle.The vehicle was then finally taken in by Power kia in salem on 7/13/23.Our vehicle has been at the shop for over a month. There has been hardly any communication and when there was any they laughed at us. Power Kia did not want to provide us a loaner, it took a lot of persistence and demanding for them to give us a loaner almost three weeks later.8/16/23 Power Kia sent a text stating " your vehicle is ready". When I went on 8/17/23 to pick up my vehicle I found my vehicle very dirty with wires coming out of the center console. My vehicle would not turn on. Since 8/17/23 there has been zero communication.

  Business response

  09/01/2023

  We have been working with *** ******** to repair this vehicle. We could not initially put customer into loaner right away as we did not have any available do to volume of cars in shop as we informed customer. As soon as loaner was available 7/26/23 customer was put into loaner vehicle. *** had ** repair vehicle but found vehicle still had a draw after repair when customer came to pick up vehicle. ******** case was resumed and as of 8/31/23 *** is sending out a field Technician. We are waiting for scheduled ETA of technician. 

  Customer response

  09/08/2023

  *** corporate has reached out and we are working with them to come to a resolution.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 vehicles from this place this year with both being financed with a warranty. I have since paid off both loans and cancelled the warranty on both of these vehicles before the warranty was even activated, less than 30 days from date of contract to the date of cancellations. The first vehicle warranty cancellation was 5/3/23 submitted to ************** @ Power Auto Preowned and the second vehicle warranty cancellation was on 6/27/23 submitted to ********** @ Power Auto Chevrolet. I am being told by a salesman currently working there that they are intentionally delaying my two refunds due to being upset with me by filing a previous BBB complaint for selling me both vehicles without performing a used vehicle inspection on either as the 2nd vehicle engine oil was 1 quart low and black as tar and the list is long as I acquired an inspection from another shop for reference upon request as soon as I took possession of the 2nd vehicle before it going back to Power Auto dealership to actually run through their service shop. All I am requesting is for my 2 refunds for cancelling both warranty's for both vehicles in a timely fashion this month.

  Business response

  07/13/2023

  We have reached out to ************** and we have issued a full refund on the extended service contracts and aftermarket products that he requested. It is our hope and desire that he be completely satisfied at this point.

   

  Thank you

  Customer response

  07/18/2023

   
  Complaint: 20300287
  
  I am rejecting this response because: I have not received any refund for either vehicle. My question is why would you state you have issued me a refund when you have not? I have been contacted by ***** who left me 1 VM stating he would be my point of contact moving forward and would call me the very next day which he did not and then I received a text message from ****** claiming to be sales manager and he was stating he was having it expedited and preparing it to be sent to me and asked me last week to send him proof of payoff for both vehicles which I did and he even stated received both. Now he is no longer responding to me. 
  
  Sincerely,
  
  *******************

  Customer response

  07/25/2023

  Good morning. I finally received my extended service contract refunds from the dealership.
  Thanks
  *******************
  ************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2015 Cadillac Escalade from power GMC in *********. after having the car for a few months, took the car in for its first complimentary oil change done by powers service department. After receiving the vehicle back, two weeks later, the car starting ticking really bad. I opened the hood, to check the oil (as that was my first assumption with the noise it was making). No oil. At all. No oil leaked in my driveway, or parking spot at work, just clean with not a drop of oil to be found anywhere. Took the car back to power, letting them know that I thought they mistakenly did not put oil back into the car after the oil change. Turns out, drove the car for a few weeks with no oil in it. Called the service department. Got their service manager to come to an agreement about the car and discounted the work to fix my lifters. While I was on that phone call I over heard their younger worker named (started w a D but will not name on here to protect his identity, please ask if needed) admit that they did in fact forget to fill the car with oil after the oil change. This small mistake has cost me over $10,000 to replace the lifters in both sides of my engine. Got the car back last January ********************************** February it started ticking again (same driver side they repaired previously). They fixed the one lifter they found that was faulty under warranty. It is now June and I am afraid to take the car back because it is ticking again (same side) and I have seen no results from any of the repairs. :( hoping to get some help or resolution on what to do here.

  Business response

  07/07/2023

  We would like to get this issue resolved for ******. Our desire is that she be completely satisfied with her purchase and all aspects of her purchases after sale experience. We would like to resolve this in a timely manner. It was our understanding that the customer would be able to make it into our store yesterday to work toward a satisfying resolution. We were not able to connect yesterday (maybe it was a misunderstanding on our end). We will reach out to ****** today to reschedule and work toward a resolution. 

  Thank you

• Initial Complaint

  06/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of occurrence: March *****th, 2023 I went to try to trade in my vehicle in March through Power (which didn't work out) they ran my credit score over 6 times in one day! There was no reason to run it that many times back to back. My credit score dropped over 100 points. When I bought a new car from a different dealership I saw what my credit report looked like from them and uploaded a picture I took.

  Business response

  06/26/2023

  Dear *************************,
       The team here at Power in ********* on March 13,2023 worked to help get you approved on a vehicle. Unfortunately the lenders we worked with would not approve the loan. We had the best intentions in mind, and we wanted to help you into suv that worked best for you.  On that day you signed a credit application and other documents. In addition to the signed documents you verbally requested that we get you approved on the suv. We only pulled your credit once and the other inquiries on your bureau are from the lenders who pulled your credit report. I have uploaded a document where I highlight that we only pulled your credit once. I have also uploaded the signed credit app, and privacy statement. 
     Your bureau also reflects that in December you shopped at another dealership and they did exactly as we did and just attempted to get you approved. Again April we had the best intentions and just wanted to help you get a new SUV. If you have any questions please feel free to contact me.
  *********************
  Sales Manager
  Power Buick GMC Chevrolet Volkswagen
  ************************************************************;
  *********, ** *****

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