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Find a Location

C H Urness Motor Company has 1 locations, listed below.

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    Business ProfileforC H Urness Motor Company

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Mopar

    Business Details

    Location of This Business
    505 Cherry Hts Rd, The Dalles, OR 97058-3580
    BBB File Opened:
    2/5/2007
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Management
    • Mike Urness, Owner
    • Mr. Timothy J Urness, Vice President
    Contact Information

    Principal

    • Mike Urness, Owner
    • Mr. Timothy J Urness, Vice President

    Customer Contact

    • Mike Urness, Owner
    Additional Contact Information

    Fax Numbers

    • (541) 296-6326
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    WE ORDERED DEALER GLASS FOR WINDSHIELD ON 2020 NEW BODY DODGE PICKUP AND AFTER WE ORDERED AND WERE WAITING FOR WINDSHIELD CUSTOMER TOOK TO A DEALERSHIP IN VANCOUVER HAD IT DONE CAUSE WE WERE STILL WAITING WE TRIED TO CANCEL CAUSE URNESS HAD NOT YET RECIEVED IT AND WERE TOLD WE HAD TO KEEP WE AGREED AND WAITING PATIENTLY FOR IT TO COME IN EVEN THOUGH WE NO LONGER NEEDED AFTER 5 MONTHS WE CALLED AND THEY SAID THEY HAD WINDSHIELD THERE FOR MONTHS SO WE WENT TO GET3 SEPERATE OCASSIONS FIRST WERE TOLD IT WAS NOT THERE SO WE CALLED AGAIN AND SAID IT WAS SO WE WENT BACK AND WE OPENED AT THE DEALERSHIP AND IT WAS CLEARLY BADY BROKEN SO WE SAID WE DIDNT WANT IT BROKEN AND THEY TOLD US TO TAKE IT ANYWAYS AND WE WOULD DEAL WITH IT LATER SO WHEN WE CALLED BACK THEY TOLD US THEY WERENT RESPONSIBLE EVEN THOUGH THEY WERE IN POSSESSION OF SAID WINDSHIELD WHOLE TIME AND IT WAS ON US FOR LEAVING IT WITH THEM AND WE SHOULD OF PICKED UP SOONER WE TRIED AND THEY KEPT SAYING THEY DIDNT HAVE IT SO THE OWNERS SON TALK TO ME SAYING WE WERE SLANDERING THEM AND THAT ITS OUR FAULT WE SHOULDNT OF TAKIEN IT BUT HIS EMPLOYEE TOLD US TO JUST TAKE AND WE COULD DEAL WITH IT LATER KNOW WANTS US TO PAY HALF FOR ANOTHER WINDSHIELD AND WERE STILL OUT FOR COST OF FIRST WINDSHIELD VERY BAD BUSINESS PRACTICE IN OUR EYES DONT UNDERSTAND HOW IT BEING WITH THEM AND GOT BROKE I SHOULD HAVE TO PAY FOR IT.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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