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Business Profile

Loans

Driveway Finance Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Driveway Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Driveway Finance Corporation has 4 locations, listed below.

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to reach a customer service representative on my car loan. I would like to make extra payments toward the principal and cannot find information how to do this on the website, nor by calling the customer service number. After the voice recording, hold musics plays for the longest time. They never pick up, address the customer or provide options for how your issue can be addressed. I want someone to contact me with information on making extra payments applied strictly to the principal.

      Business Response

      Date: 04/26/2024

      Driveway Finance Corporation records indicate our offices spoke with the consumer the same date this complaint was submitted.  If the consumer has any further questions, please have them contact us directly at ************, or write to us at Driveway Finance Corporation, *********************************************  Please include a name and account number so we can identify an account. Due to privacy laws, Driveway Finance Corporation cannot provide information related to consumer accounts through the BBB, so we will not provide details in response to a complaint submitted by a consumer in this portal.

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a vehicle in NOV of 2023 and driveway financed it for 72 months ..i made ALL 4 payments on time and RE-Financed it with another lender ..NEW LENDER paid off in full on MARCH 25th 2024 ..its also been reported to ALL 3 credit bureaus as PAID in full ..I am owed a refund for an over payment that was made when it was paid ive called several times to find out WHY i havent received what is owed back to me as a refund ??? HAVE received several STUPID reasons ( account hasnt closed ?) YES IT HAS ITS showing on my credit report ..i NEED to give it time ?? NAH IF I WAS LATE I WOULD OWE A LATE FEE OR HAVE MY VEHICLE REPOSSESSED .** also GOING to report this issue to the *** banking department..i should think that driveway finance is governed by some LAWS pertaining to refunding customers money that is DUE to them in a timely fashion NOT when driveway feels like it ..and at this rate im pretty sure some kind of interest should be accruing on my refund instead of excuses as to what seems to be pure incompetence ? why NOT handle your business accordingly as driveway expects from each customer???

      Business Response

      Date: 04/26/2024

      Due to privacy law Driveway Finance Corporation cannot communicate the details of our responses to complaints upon conclusion of an investigation via the BBB portal s.  We have documented the consumer's concerns internally and will be reaching out directly to them.

      Customer Answer

      Date: 04/26/2024

       
      Complaint: 21586480
      This loan was Paid in FULL on 3/25/2024 I have called every MONDAY to inquire about MY refund. I have spoken to a different person each week and NO clear answers as to WHY im being made to wait for MONEY that is rightfully owed to me ..NO ONE is on the same page NO one has an answer 31 days AFTER the loan is satisfied..its been REPORTED to ALL 3 MAJOR credit bureaus as PAID IN FULL as of 3/25/2024 ..BUT STILL DRIVEWAY FINANCE WILL NOT CUT A CHECK FOR MY REFUND ??? SO expecting that they will contact me direct to take care of this matter is NOT acceptableive given them EVERY opportunity to TAKE care of this matter for the LAST 31 DAYS JUST people getting PAID to read from a script and PASS the buck literally !!!!  THIS has and WAS a nightmare from start to finish. IF this was vise versa and i was late i would owe exuberant late fees ..I cant collect late fees on MY money that  they are dragging their feet on refunding..SO 
      I am rejecting this response because they simply wont do whats right ?? They  ?? have NOT handled this in a professional manner or tried to do what is expected of a company of this size ..customer satisfaction is NOT a priority and it is a HUGE problem..word of mouth can be very detrimental 

      Sincerely,

      *********************************

      Business Response

      Date: 04/30/2024

      Our offices attempted a phone call on 4/26/2024 but we were unable to reach the customer, nor could we leave a message.  The customer was sent correspondence related to this complaint via overnight mail on 4/30/2024, to the last known address we have on file for them.  Driveway Finance Corporation cannot communicate the results of investigations to complaints via the BBB due to privacy regulations. Here is our contact information for further questions or concerns: 

      Customer Service:
      Phone
      ************

      Email:

      ****************************************************************

      Hours:
      Monday - Friday        7:00 AM - 7:00 PM PST
      Saturday                             Closed
      Sunday                               Closed

      *Our physical office is not open to the public
      Locations:
      Correspondence Address:
      ********************************************

      Payment Remittance Address:
      *******************************-0997

      Physical Address:
      *****************************************

      ******************************************************
      Tigard, OR 97223

       

      Driveway Finance Corporation wishes to thank you for reaching out about your concerns.  We value your business.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No I purchased a vehicle at ******************* ****** and the finance department told me that Driveway Financial would lower my interest rate if I purchase the extended warranty. He showed me both monthly payments and one was with the warranty and one was without the warranty and explained how they were almost identical in price. Then he told me that the only way to get the lower interest rate was to purchase the warranty and that the prices were so close why would I not get the warranty. From what I read it is illegal to lower interest rate or offer an interest rate solely on the requirement of purchasing a warranty. I should have known when the person helping me would not provide any papers showing the differences besides a piece of paper he was handwriting all of the information on. During this sitting, I called my husband and my father to explain both options and then ultimately I felt like I had no option besides purchasing the warranty to get the lower rate. Driveway Financial has vehicles parked outside of ******************* ***** all the time, so Im unsure if they have any thing to gain through pushing loans towards that lender. And I am unsure if there is any relationship between driveway, Financial and Zrich the warranty company. Additionally, the person helping with the loan told me with an example that if the *** player went out, it would be covered and recently whenever I went in that was not covered. I ended up canceling the warranty plan after nine months and received a prorated amount. I truly do not want this to happen to anybody else, which is why I would like to file a formal complaint complaint complaint.

      Business Response

      Date: 04/26/2024

      Driveway Finance Corporation does not coordinate the financing of extended warranties or services; those products are purchased through the dealerships.  Driveway Finance Corporation only purchases the retail installment contract after the customer and dealership make the agreement.  We will forward this complaint information to Lithia Cares (**********************).  Please reach out to them directly for further assistance:

      Here is information from their website:

      At ****** we strive to meet our core values daily. Let us know how we are doing. We love to hear from our customers. Give us a call or send us an email today!

      Contact Info:
      ************
      Monday - Friday 8am - 5pm PST
      **********************

    • Initial Complaint

      Date:04/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Date of transaction: 11/17/2022 -Suburban ********************, located at *************************************************, used my information to enter me into a contract with a third party without my knowledge, consent, and also lacking full disclosure of the agreement.-Mailed correspondence to dealership on 3/10, 3/15, and 3/30, I havent yet received a response, or reply to my complaints.-The right to a rescission was never discussed, offered or explained to me during or after the coercive actions of the dealership.

      Business Response

      Date: 04/14/2024

      Driveway Finance Corporation takes our customers' privacy seriously.  For that reason, we cannot respond to complaints with sensitive customer information, or PII (personally identifiable information) through the BBB's website.  Instead, Driveway Finance Corporation offers consumers contact our offices directly to submit complaints or disputes:

       



      How can I submit a dispute about incorrect information about my account reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, or if you think you are a victim of fraud, please write to us describing your dispute and why you believe it is incorrect or incomplete or could be a result of fraud.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      **************************************
      *******, ** 97501

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies ********** information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *******, ** 30374
      ***********************
      ************

      Experian:
      EXPERIAN
      PO BOX 4500
      *****, ** 75013
      ************************
      ************

      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
      **************************
      ************

    • Initial Complaint

      Date:04/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After financing a car through this company they hardly answered calls and never called back when I left a message. Had my account on auto pay then decided to hold the last payment then proceed to impact my credit score with a late payment with no notice of auto-pay being changed. Sold my loan to another company ********* capital without notice or knowledge. Made it EXTREMELY difficult for me to finally pay the loan off having to bounce back and fourth from two companies.

      Business Response

      Date: 04/08/2024

      Driveway Finance Corporation takes our consumers' privacy seriously.  For that reason, we cannot communicate via the BBB regarding consumer concerns about their loan.  Driveway Finance Corporation wants our consumers to know they can write to us directly.  Please see the following information from our website FAQ:

      How can I submit a dispute about incorrect information about my account reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, please write to us describing your dispute and why you believe it is incorrect or incomplete.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      *******, OR 97501

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies we furnish information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *****************
      ***********************
      ************

      Experian:
      EXPERIAN
      PO BOX 4500
      ***************
      ************************
      ************

      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
      **************************
      ************

      Customer Answer

      Date: 04/09/2024

       
      Complaint: 21539938

      I am rejecting this response because: I have conatcted driveway finance by phone directly. They refuse to answer any questions stating: your loan is handled by ****************** We cannot answer any further questions. Although Driveway Finance is reporting it to the credit bureau. I call ********* capital they say they cannot help me because they are simply helping collect payment for the loan and it is owned by Driveway finance. Also they do not report to the credit bureau only driveway finance will in this case. Making me call both of these companies sending me back and fourth mutiple times. Driveway Finance simply claims they cannot help or do anything. This is concerning as it relates to a loan and financial  

      Sincerely,

      ********************************

      Business Response

      Date: 04/26/2024

      There is no change to our response: Driveway Finance Corporation takes our consumers' privacy seriously.  For that reason, we cannot communicate via the BBB regarding consumer concerns about their loan.  Driveway Finance Corporation wants our consumers to know they can write to us directly.  Please see the following information from our website FAQ:
      How can I submit a dispute about incorrect information about my account reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, please write to us describing your dispute and why you believe it is incorrect or incomplete.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      *****************

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies we furnish information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *****************
      ***********************
      ************

      Experian:
      EXPERIAN
      PO BOX 4500
      ***************
      ************************
      ************

      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
      **************************
      ************

    • Initial Complaint

      Date:04/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a notice of subrogation and tendered a special deposit with instructions by way of postal money order via registered mail to settle all claims of an alleged auto loan debt to DRIVEWAY FINANCE CORPORATION CEO/CFO and my lawful tender was dishonored without a reason why or a law backing that particular reason why my lawful tender was not accepted. Now according to Trust Law I am exonerated as surety for the alleged debt and the alleged debt is paid in full due to my lawful tender instructions to settle the claim of alleged debt in full, furthermore since my tender was refused after it was sent to the man/woman charged with processing it I am no longer liable for the alleged debt. The only lawful money is gold and silver and I am not a meddling volunteer and I am not gifting this company floating rate notes and being an enemy of the state. 12 U.S.C. 411- ISSUANCE TO RESERVE BANKS; NATURE OF OBLIGATION; REDEMPTION. I also sent this company indentured trustee/trustee a registered security where I pay to the order to this company and I lawfully and legally rescinded DRIVEWAY FINANCE CORP. security interest. I believe there to be some security fraud going on within this company because the CEO/CFO havent returned my my registered securities nor have they balanced their books and brought the account to $0. Where are my registered securities? Are they being traded without my knowledge? This is unjust enrichment and if I have to I will file a lawsuit in a court of equity to get discovery. This is on top of the violations and fraud that I have found in the retail installment contract which I will have to arbitrate because of said violations i am able to exercise this right. I also pulled my UCC 11 and there is no lien in my name so I need answers since the CEO/CFO of DRIVEWAY FINANCE CORPORATION has not honored my remedies. I also sent this company a debt validation letter Im awaiting a response Equity regards as some what ought to be done.

      Business Response

      Date: 04/08/2024

      Driveway Finance Corporation takes our customer privacy seriously, and for that reason, we cannot communicate via the BBB about our consumer relationships.  Here are some FAQ answers to help you with your concerns:

      How can I make a payment?

      There are multiple payment options to fit your needs.  Driveway Finance Corporation accepts ACH payments, cashier's checks, money orders, or personal checks only as forms of payment.

      Web Portal
      Make a payment online through our Web Portal

      Mail
      A cashiers check, money order or personal check along with your payment coupon in your monthly statement to our location:
      PO Box ******, ******, ** 75265-0997

      How can I submit a dispute about incorrect information about my account reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, please write to us describing your dispute and why you believe it is incorrect or incomplete.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      150 *********************
      *******, ** 97501

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies ********** information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *******, ** 30374
      ***********************
      ************

      Experian:
      EXPERIAN
      PO BOX 4500
      *****, ** 75013
      ************************
      ************

      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
      **************************
      ************

       

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cant get ahold of anyone to make a payment. No one answers the phone. Late charges may be added. Horrible customer service

      Business Response

      Date: 04/08/2024

      Driveway Finance Corporation would like to apologize for the negative experience you have had with our company.  We will note your concerns, and we are hopeful that your future interactions with our company are positive.  Our records indicate that we did have a communication with you the same date of this complaint.  

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a brand new customer. The car is bought from a dealership in *******. I received a welcome letter from Driveway Finance Corporation with details on how to sign up online to make and manage payments. My first payment was due 03/17/24. I submitted my first payment 03/14/24. Today is 03/25/24 and payment has not been processed by Driveway Finance Corporation. I have called every day to ************ and upon being transferred to a representative thru the automated system, a song plays continuously with no answer. I have also left a message on their title message line, in attempts to get a hold of some one. The online account shows a payment was made in the payment history, yet it also states that a payment is overdue for the same payment. I have called my bank as well and they said that no attempt has been made to my account for this payment. I have put $3000.00 down for the loan.

      Business Response

      Date: 03/29/2024

      Driveway Finance Corporation takes consumer privacy seriously, and for that reason, cannot communicate with regard to detail of customer relationships through the ********************.  Our records indicate this consumer's concerns have been resolved.  If the consumer still has concerns, they may contact our offices directly at ************ to speak to a representative, ** write to ** at Driveway Finance Corporation, Attention Dispute Resolution, *******************************************************************  Please include a name and account number so we can identify the appropriate account. Upon conclusion of our investigation, Driveway Finance Corporation will respond directly to the consumer.

      Customer Answer

      Date: 03/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I bought the car the first day I had problems. Back seat was damaged severely to the point that I couldn't let my kids in the back. Driveway fixed it after almost 30 days of constant argument. Also I complained about my brakes and they wouldn't fix it because of wear and tear issue. Now after 5 months I finally have a prove by *************** saying my calipers, rotors and brake pads in rear have to be changed due to a previous brake job done. Now I'm sitting with a huge bill to pay because of Driveway not being concerned about their customers and their safety. This needs to be followed up to the high steps and looked into deeper, because of poor quality inspection done by Driveway Corp.

      Business Response

      Date: 03/25/2024

      This complaint was submitted to the wrong company.  Driveway Finance Corporation does not sell cars.  Please redirect the complaint to the correct company, Driveway.com.

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Id like the removal of these hard inquiries I have records of their dismissive responses showing their complete lack of accountability, but this application said there was a max ********* count and would not let me input that data.Please let me share that info as it will validate my case Someone stole my identity, On 10-28-23 | received multiple fraudulent inquiries from different lenders on Equifax, Transunion and experian. I froze all credit reports, filled fraudulent reports, police report, closed my bank account and opened a new one.I tried to remove the inquiries from *******, but they wont allow me to because they say the iformation is factual, and i need to do it through lithia, who will not respond Here is the info HARD INQUIRIES Equifax 10/28 ************************************ FINANCE ******************************************************************************************* Phone: ************/1 ************************************ FINANCE Received a second inquiry Here are some of the contact records 10/28 Called left a message ***** Chat support ******* D Said they would respond and did not 10/30 ********** support Said they would get back to me and did not.10/31 Customer Chat *********. Said they would get back to me and did not.Nov 2 Messaged chat support 4 times Called left voice mail 3 times * Emailed twice * Website email contact Feb 5 2-5-24 called waiting to hear back gave me a different number to contact Feb 7 ****** called will look into case and email me back. DID NOT RESPOND * Customer chat 5 times Emailed 3 times ****** called waiting to hear back 3/12. Multiple calls inconclusive * They said there was an error on Equifax and its not their fault 7;30pm ************ Can't help.* They say to call 855 723 2669 7pm ************ Called number they provided and couldn't help 6pm ************ Called number they provided and couldn't help

      Business Response

      Date: 03/29/2024

      Driveway Finance Corporation cannot communicate regarding a consumer relationship through the BBB due to privacy laws.  We ask that consumers please submit complaints or disputes concerning information contained in their credit report directly to our offices in writing.  If you believe you are a victim of identity theft, please include a copy of your credit report, and an FTC Affidavit of Identity Theft, or police report when you write to us.  Below are instructions for writing to our offices.  We will respond to you in writing upon conclusion of our investigation of the information you provide.

      How can I submit a dispute about incorrect information reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, please write to us describing your dispute and why you believe it is incorrect or incomplete.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      *************************
      *****************

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies we furnish information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *****************
      ***********************
      ************

      Experian:
      EXPERIAN
      PO BOX 4500
      ***************
      ************************
      ************

      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
      **************************
      ************

      Customer Answer

      Date: 04/02/2024

       
      Complaint: 21434731

      I am rejecting this response because: I have contacted lithia motors driveway finance company over 20 times since 10/28 with regards to having these inquiries removed. Also, I have contacted equifax. They have all the information necessary to remove the fraudulent injuries. For ****** to respond by asking me to submit another request, is them being dismissive and not taking  responsibility in the matter.

      Please, do your job, and remove the fraudulent inquiries.

      Sincerely,

      *******************************

      Business Response

      Date: 04/26/2024

      The policy remains: Driveway Finance Corporation cannot communicate regarding a consumer relationship through the BBB due to privacy laws.  We ask that consumers please submit complaints or disputes concerning information contained in their credit report directly to our offices in writing.  If you believe you are a victim of identity theft, please include a copy of your credit report, and an FTC Affidavit of Identity Theft, or police report when you write to us.  Below are instructions for writing to our offices.  We will respond to you in writing upon conclusion of our investigation of the information you provide.
      How can I submit a dispute about incorrect information reported to the credit bureaus?

      If you believe we are reporting incorrect or incomplete information about you to a credit bureau, please write to us describing your dispute and why you believe it is incorrect or incomplete.  Please include all information you may have about the inaccuracy so that we can use it to review your account.  If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to:

      Driveway Finance Corporation
      Attn: Dispute Resolution
      *************************
      *******, OR 97501

      Please include your name and account number so we can identify your account.
      You may also contact the credit reporting agencies we furnish information to. The contact information for each credit bureau agency is as follows:

      Equifax:
      EQUIFAX INFORMATION SERVICES, LLC
      PO BOX 740256
      *****************
      ***********************
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      Experian:
      EXPERIAN
      PO BOX 4500
      ***************
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      TransUnion:
      TRANSUNION CONSUMER SOLUTIONS
      PO BOX 2000
      *******, ** 19016
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