Business ProfileforRoby's Furniture & Appliances

I purchased a couch. It had an open seam on the cushion. I agreed to a discount for the open seam. The couch is delivered and there are 2 additional flaws. A popped tuft on each of the 2 seat cushions. These flaws were not pointed out, not discussed regarding the discount. In photos taken in the store you can see that 1 popped tuft was hidden by a decorative beverage tray. I went to the store the next day to request a repair for the additional flaws. I was told due to the discount it was sold as-is. I pointed out that the additional flaws were never discussed. The manager agreed to request replacements from the manufacturer. I was later told repair. I made an appointment for the repair. Drive from ******** to Tillamook for the repair. The man showed up with 1 cover. We already discussed this was not an option. He was unable to make a repair on either cushion. He instructed me to call the store for next steps. He then called me and told me they would need to be repaired in Lincoln City. Call the store, ask for ****, schedule the pick up. I left 3 messages with store employees. No call back until I said I want to return my couch.He left me a voice mail telling me I cant return it. I called and left a message with an employee. He has not called back regarding repair nor return. At this point have a couch in need of 3 repairs, of which I agreed to 1 of these flaws. Ive made 1 unsuccessful appointment, now left 4 messages, reached out to the manufacturer. I asked for repair or replacement from the start. Now Ive been ignored, inconvenienced, deceived by the sales person, and no closer to getting what was agreed upon. I want a refund because I have made sufficient attempts to rectify a situation, to which the store agreed to provide a solution. At this point I would like to be done with this situation, return the couch, get a refund. I would even be happy to pay the delivery fee if they just refund the money and take back the couch.