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Business Profile

Online Retailer

Craft Holsters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** refuses to refund my money even though I have have been lied to several times that the order has been shipped when in fact it has not!

    Business Response

    Date: 06/28/2024

    Hey sir!

    I apologize for the inconvenience regarding your order.

    However, to be able to help you out, I'll need a bit more info, especially your order # (6 digits).

    As soon as you let me know what your order number was, I'll ask my colleagues to look into your case again and see if they can solve your complaint the way you desire, that is, offering you a full refund.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shoulder Holster from them, I followed the sizing instructions made notes about the length and that I had a long waste and included the measurement that they required to adjust the size of the harness. The harness arrived and did not fit, they required pictures to verify that it did not fit, I sent them, their reply was that they accepted and approved my replacement but it required a 25% restocking fee and that I would have a store credit of $55.30 that the cost to replace the product was $79 dollars so I would need to pay $ ***** in order to get my replacement. First off I already paid them $167 for the original shoulder holster and included all of their sizing requirements. Now they want me to pay extra to get a replacement for something that they sent that did not fit in the first place. Secondly I am not sure how they calculated a $55.30 store credit when I paid them 167 dollars and some change. I am waiting on a reply back via email which they take days to respond to and see what they say about the 24 dollars for replacement. I want what I paid for and I am not paying a ***** more to get what I have already paid for and did not receive the correct size. I should not have to pay for their mistake. Nor can I wear something that does not fit. I want a full replacement with a product that fits at no additional charge to me. If you cannot provide a replacement that will fit then a full refund of my ******. Your choice either a replacement or a full refund.

    Business Response

    Date: 02/22/2024

    Hey sir!

    I'm very sorry for the inconvenience caused. Also, I'm sorry to hear you were not happy with how your claim has been handled.

    However, I've just looked into our system and it says a replacement holster has been issued, with a holster featuring an extended tie-down strap so that the system and holster work better for you. You've also been granted a complimentary leather holster break-in kit.

    Sir, I hope this solution is satisfactory, but if there's any more issues, don't hesitate to contact me at ***********************************.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok I ordered a holster from craftholsters and it was supposed to be a custom holster it wasnt it was just a holster that fit the gun with no trigger guard it was horrible leatherwork there was no kind of mold whatsoever theres just kinda indents kinda cut out to make it look like a mold i can grab the trigger in pull it no problem at all with any finger on both sides at the same time it wasnt custom at all it was just a regular sized holster that would fit any gun that size in i reached out to them in they say mail it to them in they will replace it but i dont want a replacement from a company that has no value in there work i want my money back because it was supposed to be satisfied 100% guaranteed or they will buy it back not give you credit back on how would i go about that I ordered from craftholsters in when i got the box it had pieces from Falcoholster is there anyway i can get my money back instead of credit with there company because after seeing this holster they have horrible quality holsers

    Business Response

    Date: 08/31/2023

    Hey sir!

    I'm very sorry you couldn't be satisfied with your holster. However, I was told your claim has been accepted and that a replacement holster has been issued at our own costs.

    I'm more than sure the replacement holster will come with the fit you desire and I hope you'll be able to carry with safety and comfort.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number ****** TRACKING NUMBER396016315005 The straps do not reach around the gun to hold it in--FROMTHE HOLSTERS COMPANY, S.R.O.************************* 17 ****************, **, ***** TORICHARD SWETE ******************************************************************* SHIP DATETue 3/21/2023 02:51 ************ TYPEFedEx *** ORIGINBANSKA STIAVNICA, , SK, ***** DESTINATIONROCHESTER, **, **, ***** SPECIAL HANDLINGDeliver Weekday Electronic *************** STANDARD TRANSITFriday, 24.Mar.2023 by 16:30 NUMBER OF PIECES1 TOTAL SHIPMENT WEIGHT1.00 LB SERVICE TYPEIPED

    Business Response

    Date: 01/23/2025

    Dear *******,
    Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced with your order (Order Number 508417).
    We noticed that you did not reach out to us directly before posting this review. We are here to help and ensure your satisfaction. Based on your description, the holster does not have any defect. The issue you are experiencing with the straps can be easily resolvedTB is removable and can be adjusted to fit your firearm securely.
    We kindly ask you to contact our customer support team *********************************** who will be happy to guide you through the adjustment process. Our goal is to ensure you are completely satisfied with your purchase.
    Thank you for your understanding, and we look forward to resolving this issue promptly.
    Best regards, Craft Holsters Team

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craft holsters received payment and immediately canceled my order. The phone number is automated and gives you email address which has not replied why my order was canceled or why payment was not refunded.

    Business Response

    Date: 01/23/2025

    Dear ****,
    Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused.
    Upon reviewing your case, we found that order ****** was canceled because it was unpaid and a duplicate. No payment was received for this order, which is why it was canceled.
    We understand your concern about the automated phone system. At that time, our phone system was set up to direct customers to email, and we promptly replied to explain the situation.
    Your correct order, ******, was processed and delivered. You confirmed receipt of this order on 24.10.2024 via email.
    We apologize for any misunderstanding and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our customer support team ************************************************************.
    Best regards,
    Craft Holsters Team

  • Initial Complaint

    Date:07/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/2022 I place an order for a belt, and two holsters with craft holsters. I was told I would receive the items the latter part of April. I did not receive the items until the latter part of May. Every time I contacted support; I was told they were working on it I even pain for express shipping. I finally received my items, and the items did not fit the product I ordered it for.I have sent the company emails with pictures and proof the product did not fit, I have not received any feedback in over a month just standard email saying they would look into it and get back with **** have attached photos of the Item I ordered it was a nylon holster for a pistol with rail. I have included photos showing it fits the pistol without a rail but not for the one with a rail as I ordered.

    Business Response

    Date: 01/23/2025

    Dear *****,
    Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your order placed on 3/16/2022. 
    You reported an issue with the holster (E701) not fitting your pistol with a rail. We promptly reviewed and approved your claim, and the refund was processed on 11.07.2022. You were compensated and you have received from our side $39.
    Regarding your emails, we have replied to each of them immediately, but it seems they may have been overlooked, as you mentioned you did not receive our responses.
    We genuinely regret any frustration this situation has caused. To ensure we finalize this complaint and resolve any remaining issues, we kindly ask you to cooperate and reach out to our customer support team for any further assistance ************************************************************.
    Your satisfaction is important to us, and we are committed to making things right.
    Best regards,
    Craft Holsters Team

  • Initial Complaint

    Date:06/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a owb black leather holster for a SAR9 9MM pistol on May 9th. I paid it through PAYPAL about a week later i tried checking on my order but they found no record of my order, PayPal contacted them with the informations on the payment and what I had purchased.They found it and processed it on 5/25/2022.. The order has been sitting in a ***** location for over 10 days showing no estimated delivery date. This is their response ORDER. ******. BLACK SAR OWB HOLSTER AND BREAKIN KIT.External ************************* Wed, Jun 8, 3:17 PM (2 days ago)My order was supposedly shipped on 5/25/2022. Todate I have not received my order and when i check ****** TRACKING NUMBER *********** They show no delivery date 2 Klaret / Craft Holsters 5:31 AM (9 hours ago)Hello *****, thank you for your reply. We are sorry about the matter. We cannot influence the delivery process of the shipment provider anyhow I am afraid. You

    Customer Answer

    Date: 06/14/2022

    I just got the holster at Noon.  Everything is now good.
    Thanks for your assistance.

  • Initial Complaint

    Date:05/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a holster on March 10, 2022. That order was cancelled on April 28, 2022, after the vendor failed to delivered the holster as promised. A Craft Holsters sale representative agreed to refund the purchase amount of $45.00 to my Credit Card, on that same date. My last email to follow up on my refund was May 11, 2022, and a representative responded on May 12, 2022, that Craft Holster's "Payment gateway is dealing with some technical problem, and the payments are delayed. Be sure that the refund will be back on your card, hopefully in a couple of business days."As of May 19, 2022, Craft Holsters has still not provided me the refund.The entire E-mail exchange has been uploaded for BBB review.

    Customer Answer

    Date: 06/01/2022

    Please close my complaint against Craft Holsters, #********, as the vendor refunded my payment via PayPal earlier today. I consider the matter closed, and I thank the BBB Team for always being available to help in these matters.

  • Initial Complaint

    Date:05/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ******. I received the wrong holster than was advertised. The holster I received was a terrible example of what leatherwork should be. I paid a premium price for a very basic piece of merchandise. Not at all what was advertised. I e mailed and asked for a refund as they have a %100 satisfaction guarantee. I was told to fill out all kinds of paper work that looks like someone elses job and told they need photos of the item before they will refund me. Then I was told they will need to review whether they will give me a refund or not. Thats not a satisfaction guarantee. Completely false advertising. So now Im stuck with a $100 pile of c*** for a gun I dont own since they sent me the wrong item on top of it being terrible quality. I shouldnt need to do all kinds of leg work so you can verify you didnt do your jobs properly. Send me a return label and give me my hard earned money back for your inaccurately advertised garbage product.

    Business Response

    Date: 01/23/2025

    Dear ******,
    We sincerely apologize for the inconvenience you experienced with your recent order (Order number ******). We understand your frustration and are committed to resolving this matter promptly.
    Upon reviewing your case, we found that the holster was indeed manufactured for a longer barrel, which was a mistake on our part. To address the issue, we have taken the following actions:
    Your refund of $94.10 USD was processed on 30.05.2022.
    In addition to the refund, we have sent you a new replacement holster.
    We apologize for any confusion caused by the paperwork request. This process helps us ensure that we address the issue accurately and improve our products and services. We appreciate your understanding and patience.
    If there are any further concerns or questions, please feel free to reach out to us directly. We value your satisfaction and want to ensure you have a positive experience with Craft Holsters.
    Best regards,
    Craft Holsters Team

Craft Holsters is NOT a BBB Accredited Business.

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