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Business Profile

Auto Repairs

Green Streak Automotive, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car there for some repairs on 11/11/2024. When I called on 11/14/2024 they had not even looked at car yet. Later that same day told I needed a front window replaced and fuse box was wet would need to dry out. I was not given any estimates or potential charges in writing or verbal. On 11/15/2024 told front window would cost $950 which I did approve. Got no other information from shop until 11/27/2024 when I was told I owe over $1800 since they replaced fuse box. Shop wanted more money for more work I say no and would pick up car since no communication from them on cost. When I got to shop to pick up car ****** service advisor told me there was another bill she didn't know about until 20 minutes before I got to shop for an additional over $1400 for removing and putting back up headliner looking at sunroof for possible leak. I tried to discuss with ******, she removed diagnostic fees for no communication from them and one other item bringing cost down to $2844.53. I told her that was not acceptable or ok for business to be run this way, asked to speak to owner who was not there. Told ****** I would be calling in morning to get things fixed. ****** would not let me take car without full payment. I called next morning it took 3 calls that morning before I spoke to owner **** who said he would not work free on car as I asked for refund of cost with no estimates or communication given, he said he would think about it and call me in morning which he didn't. So 2nd day I called and spoke to **** ** wanted to do work on car for free and I again asked for refund, he said he would think about and call me in morning then he hung up on me. No call again so 3rd day I called and he would not discuss anything and hung up on me. I did tell him not ok to cash check when we were discussing things which he did anyways. I did send letter asking for refund with no respond as well. So I'm asking for refund of all fees except the $950 I agreed to for window.

Green Streak Automotive, LLC is NOT a BBB Accredited Business.

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