Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Canterberry Roofing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCanterberry Roofing

    Roofing Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    44973 McKenzie Hwy, Walterville, OR 97489
    BBB File Opened:
    2/5/2007
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Started Locally:
    1/1/1998
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • James Canterberry, Owner
    Contact Information

    Principal

    • James Canterberry, Owner

    Customer Contact

    • James Canterberry, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our roof was installed by Canterberry Roofing in 2012. The roof was installed poorly and improperly using staples instead of galvanized nails. ****** Building Code R905.2.5. calls for galvanized nails to be used for installation. ***** Corning, maker of the shingles, installation instructions page 2 also call for galvanized nails and to comply with local building code. The roof shingles are pulling up all over the roof because of the poorly applied staples and the roof is leaking. River Roofing, Klaus Roofing, and Evergreen roofing all inspected the roof and determined that the roof was leaking and failing because of poorly installed staples that are pulling up out of the roof and it needs to be replaced. (uploads 1,2,3). Our family has lived in the house since 2016. When we contacted Canterberry Roofing, we spoke with ***** Canterberry, who was very rude on the phone and when he came to inspect the roof. He was supposed to bring the ***** Corning representative with him, but the ***** Corning person did not come, probably because I asked them to bring something indicating staples were an acceptable way to install ***** Corning shingles, since their instructions call for nails. When ***** Canterberry inspected the roof, he tried to blame everything except their poor installation why the staples are lifting up and pushing up the shingles. First, he decided it must be from improper attic ventilation. He broke our attic access door when he went up to inspect, costing $100 to fix (upload 7). When he went in the attic, he realized there is ample attic ventilation. Next, he decided it must be from ****. This being ******, we get some **** every year, which I kill with zinc **** killer and it turns brown and washes off. Evergreen Roofing mentioned that there is very minimal **** in their inspection (upload 3). ***** Canterberry then decided the roof must be leaking from condensation, even though it only it leaks with hard rain. Photos of roof shingles uploads 4,5,6.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.