Customer ReviewsforAdidas North America

Adidas skirts the line between deceptive and misleading business practices and fraud. First, its website (adidas.com) advertises items for sale and allows you to place an order, but then will cancel the order days later stating that the item is out of stock. With today's technology, a company this size should be able to reconcile items in stock with orders placed and update item status in real time. I had a child VERY excited about an order going through only to have it canceled by the site days later. Second, the company is listed as offering teacher discounts through id.me, when it in fact only offers teacher, first responder, etc. discounts on a handful of items. Someone needs to address these deceptive business practices!

I am not getting any accurate updates about my order number. You all also lied about the ship to store date and now Im not getting any updates.

Was delivered/sent wrong shoe and shoe size. When called to complain and see what resolution may be was asked to take pictures and file case. They informed me the shoes I was complaining about are final sale so no return policy. But I explained that I didn't even receive the right shoe let alone shoe size. And would expect a refund. Told me can take up to 12 business days after 14 business days they said the warehouse investigation was concluded and they sent alright product out so I'm S.O.L. I asked if they can provide proof of this just as they asked me to do so when I received wrong product. And they responded with we don't share that information with customers. And claim is closed and there's no one else that can help me out to get refund. So I'm out $233 and have a shoe that I can't even wear cause it's wrong size as well as wrong shoe that I paid for

Bought a pair of shoes. Within a day the inside sole tore a bit. I started a warranty claim and they told me it was from normal wear and tear and denied me a refund or exchange. Never will buy from them again.

I purchased a pair of shoes that wore holes in them in just 5 months. When attempting to use the 6 montu warranty the product came with, I was told that it's considered "normal wear and tear" and nothing was done. After looking around on social media, it seems to be a common pattern with this company. Probably nothing gonna happen from this, but it SHOULD.

I waited 2 months to get a refund for my adidas shoes my father got me as gift. Finally received the refund, re ordered my shoes via the adidas app because the gift card refund only works on the app. Just to be told again I have to wait another 2 weeks to receive my shoes. When I ordered them on 04/29 and the app informed me it would be delivered on 05/03. I reach out via chat through the app because theres absolutely no one you can reach out to by phone! To be told 1-3 days for processing then 2-3 days for delivery. No update reached out again today to be informed that changed to 7-14 days. I see I am not the only one that has complained about adidas. I do not want a refund because I do not want to wait another 2 months for my refund. I dont even wear adidas but my dad got these shoes as a gift so yeah thats that. Ive never have had to deal with this with ***** **** will forever have my business! I just want my **** shoes to be delivered!

purchased a product on 4/24/24 (4days ago) and I had only just noticed today (4/28) that the pants have a hole in them. because they had been worn ONCE, the manager in store would not help me. He gave me a number for customer service. The first time i called i was asked to provide a photo of my credit card information and email it, which i wasnt about to do. So i called the store (*****************) and they , once again, wouldnt do anything for me. So I call customer service again and its a different person and completely different call quality than before. I was asked to submit pictures for a review abd theyll respond to me in a MONTH!? If considering purchasing adidas products, always check for defects before buying, because the employees will not help you.

On March 16, my daughter purchased a pair a Yeezy phone runners from Adidas website. The pair Yeezys was around $96. The package was supposed to be delivered to our high-rise apartment building on March 21 around 2 oclock. The ***** driver left a package in the mail room, which is an open room. My daughter never received her package. The package was stolen. The leasing office has posted multiple signs up for *****, not to leave packages in the mail room to take them to the leasing office or bring them to the persons door. I immediately reached out to Adidas regarding the issue with my daughter package. I also took my issues to ***** and went up to the ***** delivery site. After speaking to *****, she put in a complaint and called me the next day and basically told me just to make a complaint with my bank to get my money back. The representative from Adidas put in a complaint. It took them 20 days to get back to me to basically tell me that is nothing I could do because ***** said they delivered the package and my daughter is just out of her money. Adidas is a horrible company I will never ever ever buy anything from them and beware of buying things from Adidas. Absolutely no help. ***** delivery company is also horrible.

I want to educate my fellow public servants about adidas.com. Their participation in id.me is a joke! They don't accept the id.me discount on most items on their site, which tells me their public servant "appreciation" is misleading and nothing more than a marketing gimmick. I'm a current teacher and former police officer and I greatly appreciate businesses that help out public servants and their families with discounts. adidas.com does not offer a legitimate public servant discount and should not be given any recognition as a business who appreciates public servants. adidas.com does not deserve to display the "id.me" logo on its site. Just be aware if you decide to try and shop there.

You have lowered your quality, your adidas logo used to be stitched on now a cheap iron on is used. I followed the care instructions and I have 2 pairs of pants that I washed 1 time and the logo is already peeling off. I used to love the adidas pants and have purchased several over the last few years, 1 in each color. Due to the logo peeling off I'm not buying adidas anymore.