ComplaintsforDorney Park & Wildwater Kingdom
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Complaint Details
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Initial Complaint
10/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Yesterday, Sat 10/23/21, I brought my daughter and 3 friends to Dorney Park. My daughter had a season pass and one friend had a pre-purchased ticket. The other 2 needed to buy. We could not purchase online, message indicated they were SOLD OUT. Online tickets are discounted and approx $45 each. We called and spoke to a gentleman who said online has a limit but they can purchase at the gate for the regular $70 price. This was at 4:00 pm. We drove there and saw sold out signs on the way in indicating SOLD OUT, around 4:45. I waited for them to get to the gate to make sure they got in. At the gate, they were told regular admission tickets were sold out, but Season Pass holders can get in. The two others could buy passes for $90 and get in. They did buy them at $90 because they wanted to have a fun night out. This practice does not sound right to me. I can understand limiting the number of online tickets,but usually sold out at the gate means they have reached capacity. That was not the case. These kids paid double the online price and $20 over the regular price of admission. Is this appropriate and legal?Thank you,***********************Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered tickets for Dorney but never selected date. Tix were auto selected for Oct1st. We were working/at school that day and needed them for the 2nd. We called and spoke to a rep who told both myself and my husband during multiple calls, no prob, just bring them Sat. And pay the diff. Between Fri&Sat ticks. Arrived Sat. And guest service wasn't sure how to do transaction. Said she'd refund our original tix and just redo for Sat. Orig. Charged $185 for 3 tix, meal tix and parking. Charged additional $99. Spent a week "pending refund", then told no refund BC they had to charge more expensive gate price, which was never mentioned before. Should have been refunded $70. Difference between Fri&Sat tix is $10ea. ($30 total). Meaning $70 refund. Manager would not respond directly to us.
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Customer Complaints Summary
23 total complaints in the last 3 years.
11 complaints closed in the last 12 months.