ComplaintsforAllied Interstate, LLC

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This Complaint is NOT a request for verification or validation. This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question. I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy. YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and professional liability fund for code of ethics violations #********

  Business response

  09/28/2021

  Dear ****************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on February 19, 2020.
  
  We received notices of your dispute from you and the Credit Reporting Agencies on multiple occasions. We mailed the attached validation of charges related to insurance coverage on a 2013 ********* ******, effective August 17, 2019 through January 8, 2020, in response to each dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office, preventing further contact from The Receivable Management Services LLC. We have initiated removal of any credit reporting placed by our company. The reference number for this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss this matter further, please contact ********************* directly at ***************.
  
  Sincerely,
  Sincerely,
  Melanie E******, Manager
  Compliance Department
  ************

• Initial Complaint

  08/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was reviewing my credit report and I see this account that does not belong to me. I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item that is listed on my consumer credit report: The Receivable Management $176.As per Section 609, I am entitled to see the source of the information, which is the original that contains my signature. If you are unable to verify the account with the original contract, the information should be removed from my credit report within 30 days.

  Business response

  09/28/2021

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on January 5, 2021. On January 8, 2021, we mailed a letter to the address on file notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting.
  
  On August 24, 2021, we received a notice from the Credit Reporting Agencies indicating you were disputing the account as fraud. We closed the account in our office at that time and initiated removal of any credit reporting placed by The Receivable Management Services LLC. Please allow up to 45 days for your credit report to update.
  
  Upon receipt of your letter, we obtained the attached validation of the charges related to insurance coverage on a 2013Infinity JX35, as requested.
  
  Should you wish to further dispute the account as fraud, please contact ********************* directly at ***************.
  
  Sincerely,
  *****************************, Manager
  Compliance Department
  ************

• Initial Complaint

  08/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from this business. I have tried contacting them via the phone number they included on the letter. I left two voice mails and never got a call back. Today I called the number and there was not even any hold music or the opportunity to leave a voicemail or speak to an agent. I cannot contact this business, and they are claiming to be a debt collector collecting a debt.

  Business response

  09/09/2021

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.  ********** **** ****** TX placed your account in our office for collections on August 5, 2021.
  
  Our records indicate you were able to reach our office on August 20, 2021 and notify us of your request for additional documentation related to the charges. Our agent placed your account on hold to request validation from ********** **** ****** TX.
  
  Upon receipt of your letter to the BBB, we notified ********** **** ****** TX of your dispute. As previously discussed, we obtained the attached validation, reflecting an overpayment of Claim Number *****************, which was paid to you on December 29, 2020. For any questions relating to the overpayment, please contact ********** **** **************TX’s Claims Department directly at ************. We will not resume collections until you have had an opportunity to review the documents.
  
  We apologize for any inconvenience you experienced in contacting our office. Should you need further assistance in this matter and would like to arrange a call with one of our representatives, please email us at [email protected] with a convenient time and preferred phone number.
  
  Sincerely,
  *****************************, Manager
  Compliance Department
  ************

• Initial Complaint

  08/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an account statement from The Receivable Management Services on Friday August 6th. The date of the account statement was July 28, 2021. The reference No. is ************. The Creditor is *** INC. The name is ******* ****** *******. The details are Benefit Arrears. I called twice on Aug 9th in reference to this statement inquiring as to what this was for. I was transfered to a voicemail. I called a 3rd time on the same day and was transfered to a live person. I explained to them that I needed to know what the charges were for and that I couldn't pay for something without knowing more information. Said person took down my email address and said they would contact me regarding proof of charges. I have, as of Aug. 10th, received no proof of charges nor was I contacted by the *** INC at any time prior to this, regarding payment. Also I was not contacted by Receivable Management Services prior to this account statement.

  Business response

  09/02/2021

  Dear *** **********,
  
  Thank you for your letter to the  Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. *** Inc. placed your account in our office for collections on July 28, 2021. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address on file on July 29, 2021.
  
  Our records indicate that on August 9, 2021,we received two calls from you and, due to a high call volume that day, you were transferred to the voicemail of the agent handling the account. Our Consumer Advocacy Group received a third call from you that day, and they were able to transfer to you to an agent in our Operations department. The agent provided you with the details available to her at that time.
  
  On August 11, 2021, the agent assigned to your account contacted you based on the voicemail request you had previously left. Our agent answered any questions you still had and placed your account on hold to obtain validation of the charges.
  
  As requested, we obtained the attached validation of the charges. We will not resume collection efforts until you have had an opportunity to review the documents.
  
  We apologize for any inconvenience you experienced in contacting our office. Should you need further assistance in this matter and would like to arrange a call with one of our representatives, please email us with a convenient time and preferred phone number to [email protected].
  
  Sincerely,
  ******** **************,  Manager
  Compliance Department

• Initial Complaint

  08/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The *********** *********** **** ****** ***** **. Mayfield Village, Ohio ***** allegedly sent The Receivable Management Services LLC *** ***** **, Bethlehem, PA ********** a demand for $98.00. I have NOT driven since 2015. In addition, it was to ensure an **** **, that I did not/ do not own. I really, really do not appreciate this ding that is on my credit, that has created a nuisance. Lastly, before the damages get too high, I hope you will take care of this and offer a rather large apology.

  Business response

  09/01/2021

  Dear *** ********,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *********** Insurance placed an account in your name in our office for collections on January 31, 2018.
  
  Upon receipt of your letter to the BBB, we closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. The reference number for this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to further dispute the account as fraudulent, please contact *********** Insurance directly at ***************.
  
  Sincerely,
  

  Melanie E******, Manager
  Compliance Department
  ************

  Customer response

  09/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by ************ Insurance  in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I also expect that whomever was hired to further solicit payment will also be contacted to have them remove any negative credit reports.

  At the same, I'm not sure who unwillingly paid for the prior two months, but that too should be re-imbursed. It seems to me, that an inquiry was made but a policy should never have been set forth. The vehicle remained undriveable from the time of its recovery July 2016. 
  

  We also expected better from you.  Had there been any corspindence made, we would've have been blindsided nor needed 3months to clear it up. 
  
  Regards, 

  ********* **********

• Initial Complaint

  08/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from ********** this morning at 10:15 am. The person on the other end said he was from Receivable Management Services. I hung up. I did a ****** search and read that this is a company that tries to collect old debt. I have not received a debt validation letter from this company. All of my debt was recently discharged in bankruptcy. They would need to mail a debt validation letter for me to forward to the law firm that handled my bankruptcy before we move forward because I don't think they can legally try to collect from me.

  Business response

  08/20/2021

  Dear ****************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ******** ******** placed your account in our office for collections on October23, 2019.
  
  We attempted to contact you in an effort to discuss your account and the repayment options available. Our records indicate that we have not had any contact with you and were unaware of your dispute or your bankruptcy while your account was placed in our office.
  
  On August 2, 2021, we received a notice of your dispute from the Consumer Financial Protection Bureau (CFPB). We closed your account in our office at that time, preventing further contact from The Receivable Management Services LLC, and notified ******** ******** of your dispute. We also obtained the attached validation of the charges for your review.
  
  Should you wish to discuss the account further, please contact ******** ******** directly at ************.
  
  Sincerely,
  Melanie E******, Manager
  Compliance Department

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ** *********** ********* and I do not have a contract with THE RECEIVABLE MANAGEMENT plus they did not provide me with the original application like I asked.

  Business response

  08/20/2021

  Dear ********************,
  
  Thank you for your letter to the ********************* (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections onMarch 9, 2021.
  
  On May 10, 2021, we spoke with you regardingthe account and the repayment options available. The call ended with no paymentagreement in place.  
  
  On June 11, 2021, we received a letter from you advising of your dispute. We placed your account on hold and mailed the attached validation to the address on file for your review.
  
  On July 26, 2021, we received a notice from the Better Business Bureau indicating you believed the account is fraudulent. We closed your account in our office at that time, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.
  
  Should you wish to further dispute the account as fraudulent, please contact ********************* directly at ***************.
  
  Sincerely,
  *****************************, Manager
  Compliance Department 
  ************

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********** ********* and I do not have a contract with The Receivable Management Services LLC. Plus they did not provide me with the original application like I asked. I demand this account to be deleted from my credit report. Have not supplied proof under the doctrine of estoppel by silence ********** ****************** (Mo) ********** *** I may presume that no proof of the alleged debt nor therefore any such debt in fact exists.06 *********** ********* Account Number: ************This Account is inaccurate and I'm seeking litigation please delete at once.

  Business response

  08/11/2021

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ******************** placed your account in our office for collections on July 23, 2016.
  
  On August 4, 2016, we contacted you in an effort to discuss your account and the repayment options available. You declined a payment arrangement at that time and agreed to a call back at a later time. We had no further contact with you regarding this matter.
  
  On July 19, 2021, we received notice of your dispute from the Credit Reporting Agencies. We verified the charges were accurate with ********************* and mailed the attached validation related to insurance coverage on a 2013 ****** ******, effective January 4, 2016 through June 11, 2016, to the address on file.
  
  Upon receipt of your letter to the BBB, we closed your account in our office, preventing further contact with The Receivable Management Services LLC. We have also initiated removal of any credit reporting placed by our company. The reference number associated with the removal is *********. Please allow up to 45 days for your credit report to update.
  
  To discuss the account further, please contact********************* directly at ***************.
  
  Sincerely,
  *****************************, ********************************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩