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Business Profile

Hair Salon

Gabriella's Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for services not render. My hair was ultimately ruined not once but twice. I informed beautician Mariluz M****** and the owner (whom was present the second time) about my dissatisfaction. The owner ( "Miriam") never returned my call to provided a resolution. I asked for half of my money back because I do not believe they possess the skills needed and because my hair was cut so short they could not remedy the horrible cut without having me go practically bald. The color was not what I showed the beautician nor what we selected on from the palette. She had me walk out with a blow out when I wanted to have my curly hair shaped. No resolution has been provided as of today.

    Customer Answer

    Date: 10/27/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Gabriella's Salon regarding complaint ID ********.

    Regards,

    *****************

Gabriella's Salon is NOT a BBB Accredited Business.

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