ComplaintsforThe Morning Call

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Initial Complaint
02/12/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I took an offer in December 2022, before Christmas, to receive the Morning Call newspaper. I think it was for a total of 8 weeks (every ******************* It's Feb 12, 2023, and I still haven't received one single paper. I phoned cust. service and my complaint was escalated a number of times. I e-mailed and called the ********* Sun. I got one e-mailed response 2-3 weeks ago that told me they will get on the problem and get it to me on that Sunday. It never happened. I've communicated one way or another about 15 times already with no positive outcome. I'm tired. I just want my paper.
Business response
03/02/2023

March 2, 2023

Please accept our sincere apologies for any inconvenience you have experienced with your Morning Call newspaper subscription.

After reviewing your account and concerns, the delivery credits have been applied back to your Thursday and Sunday account therefore your paid thru date has been extended accordingly.After reviewing your information and your account, the local Distributor has been notified of the information you provided regarding your delivery concerns. Currently, there are open routes and Production concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.   **************** has been processing complaints and credit adjustments associated with your delivery complaints. We continue to appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area.

I tried to contact you today but reached your voicemail. **************** will contact you directly to confirm your deliveries are being received within the next **** business days.

Please do not hesitate to contact the Morning Call **************** at ************ for any further assistance.

Sincerely,
******
Executive Resolution Center
Customer response
04/25/2023
First filing w/BBB: 2/12/23 ID#******** This is the second time I am reporting The Morning Call newspaper for not delivering my paper since the second week of December 2022, when I ordered it. They have called me numerous times to ask if I received my paper and EVERY time I said, "NO". They said they'd keep working on it. I never received a single paper in 4 months so far. How hard is it for a newspaper company to deliver a newspaper to a door? This is ridiculous. I may not have responded when the BBB emailed me and asked if the problem was resolved because my boyfriend was admitted to the hospital for 3 weeks with a blood clot, and is home now with visiting nurses, so I may not have noticed. Anyway, can I get the paper I delivered (8 weeks -every Thursday and Sunday)?
Business response
05/05/2023

May 5, 2023

Once again, please accept our sincere apologies for any inconvenience you have experienced with your Morning Call newspaper subscription.

We have been continuing to review your account and concerns, the delivery credits have been applied back to your Thursday and Sunday account therefore your paid thru date has been extended accordingly. After reviewing your account, the local Distributor has been notified of the information you provided regarding your delivery concerns. Currently, there are open routes and Production concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.   Customer Service has been processing complaints and credit adjustments associated with your delivery complaints. We continue to appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area.

Customer Service has been in contact you and has escalated your delivery concern as well as to obtain the delivery expectation for your area.

Please do not hesitate to contact the Morning Call Customer Service at ###-###-#### for any further assistance.

Sincerely,
******
Executive Resolution Center

Customer response
05/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
01/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We are subscribed daily to The Morning Call newspaper and have not received the paper from 1/13/2023 through 1/17/2023. I have contacted the customer service number and can leave a message or talk to a foreign customer representative to have the newspaper redelivered and still didnt receive the paper. I have tried contacting the company by phone but no one answers. I went online to their website, tried to file complaints, and can only ask for the same resolutions as the foreign representative promised. We still have not received the missing papers. We are enrolled in auto pay, which I tried to cancel on the website, only to be unable to find that option. So, it seems the Morning Call has access to our money but does not deliver their newspapers and there is nothing we can do about it. I cant even cancel the subscription on the website so it seems they are essentially stealing our money without providing their product. This isnt the first time that this has happened but only the latest instance. I am tired of this and dont understand how a previously reputable company can continually get away with this.
Business response
02/06/2023
February 6, 2023

Please accept our sincere apologies for any inconvenience or frustration you have experienced with your Morning Call newspaper subscription.

After reviewing your account and concerns, the delivery credits have been applied back to your account therefore your paid thru date has been extended accordingly. We continue to appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area. Your feedback is being reviewed and it seems the last delivery complaint processed on your subscription is dated January 19th. For our gratitude, I have applied two weeks of delivery credit back to your account which has extended your paid thru date.

Customer Service will contact you directly to confirm your deliveries are being received as well as review your delivery credits and updated paid thru date within the next 7-10 business days.

Once again our sincere apologies as I tried to contact you but reached your voicemail. Please do not hesitate to contact the Morning Call Customer Service at 610-820-6601 for any further assistance.

Sincerely,
******
Executive Resolution Center
Customer response
02/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
11/14/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i subrscibed to the morning call on 8/3 /2022. i still havent received a one paper. i called 5 times telling them about it, they say they are going to contact the distributor about. and yet no paper.
Business response
11/28/2022
November 28, 2022

Please accept our sincere apologies for any inconvenience you have experienced with the delivery service for your Morning Call Thursday and Sunday newspaper deliveries.

We are reviewing your ongoing delivery concern with your local Distributor for immediate resolution. They have reached out to the Delivery Contractor to monitor your account to ensure that your newspaper arrives as expected on your scheduled delivery days. They have responded that as there are delivery delays in the area at this time that your deliveries may be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to your delivery concerns in your area.

A credit adjustment has been applied to your account therefore your paid thru date has been extended. Customer Service will follow up with you within the 10-14 business days to ensure you are receiving your deliveries as scheduled.

Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved. Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
Katina
Executive Resolution Center
Initial Complaint
11/14/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been a subscriber to The Morning Call for over 40 years. About 6 years ago The Morning Call changed how the paper was delivered to homeowner. I experienced a lot of difficulty with receiving the paper on a daily basis. I finally gave up after years of phone calls and emails to Customer Service and elected to go digital. The Customer Service Representative talked me into still receiving the paper on Thursday and Sunday. Delivery continued to be spotty. I changed my subscription to all digital, I do not know the exact date but it was around the end of Dec 2021. I removed the Morning Call box from my front yard. I am continuing to receive the paper on Sunday. I have called and emailed the Customer Service about this issued. The feedback from the customer service assures me the issue ahs been reported but the paper keeps coming. Please help me to stop the paper from showing up in my yard.
Business response
11/30/2022
November 30, 2022

Please accept our sincere apologies for any inconvenience you have experienced with the inability to stop the Morning Call newspaper delivery service to your residence.

We are reviewing this delivery concern with your local Distributor for immediate resolution to stop all deliveries on Sundays to your residence. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.

Again, we apologize for the inconvenience this has caused. Thank you for being a valued digital subscriber. Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
Katina
Executive Resolution Center
Customer response
12/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
11/12/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For the third time in one month I have not received my Morning Call paper. Since it is normally delivered with the ************** I am puzzled as to why I receive one paper and not the other. It is also quite frustrating when I call to complain about the lack of the paper, I am promised that one will be delivered later in the day. As a senior citizen who lives on the third floor of the apt. building, it is sometimes difficult to go down the stairs several times to see if the paper has been delivered, which does not happen. I am told that I can read the online edition, but that is too difficult for my eyes and since I pay for the paper edition, that is what I want to read. I hope that this problem can be resolved since it continues to happen.
Business response
11/30/2022
November 30, 2022
Please accept our sincere apologies for any ongoing frustration or inconvenience you may have experienced with your Morning Call subscription.

We have been reviewing your Wednesday thru Sunday delivery concerns with your local Distributor. Since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.

After researching and reviewing your missed deliveries discussed within this complaint, Customer Service has processed the missed delivery complaints and escalated the delivery concern to Distributor. No further missed delivery complaints have been processed since November 12th. Also, as our gratitude for being a valued subscriber, I had extended your subscription paid thru date for an additional two weeks. This has extended your paid thru date until April 11, 2023. Thank you for your most recent payment.

Customer Service will contact you directly within the next 7-10 business days to confirm your Wednesday thru Sunday deliveries have been received to your satisfaction.

Again, we apologize for any inconvenience this has caused and appreciate your patience as we work in getting this matter resolved. If you would like further assistance, you may contact our Morning Call Customer Service Department at 610-820-6601.

Sincerely,
Katina
Executive Resolution Center
Customer response
12/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
10/28/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been having problems with their delivery service as well as their billing. My account is paid in full but no ]NO NEWSPAPER delivery for nearly weeks. I have called them numerous times to try to resolve this issue and have not been able to resolve this. I have read other complaints about The Morning Call on your website and it looks like this is standard practice for them. Today after dealing with their "Customer Service" people (aka customer frustration), I decided to go to the MC office site at *** ** *** **. Allentown PA to seek help. Guess what! *** * *** *** Allentown PA is a vacant building! It's no longer only a monetary issue; now it is also the principle of the thing. *************************** ************************* **************
Business response
11/15/2022
November 15, 2022

Please accept our sincere apologies for any inconvenience you have experienced with the delivery service for your Morning Call newspaper deliveries.

We are reviewing your ongoing delivery concern with your local Distributor for immediate resolution. They have reached out to the Delivery Contractor to monitor your account to ensure that your newspaper arrives as expected on your scheduled delivery days. They have responded that as there are delivery delays in the area at this time that your deliveries may be missed or received after standard delivery times. Missed Delivery credits have been applied back to your account therefore your paid thru date has been extended accordingly. We appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area.

Customer Service will contact you directly to confirm your deliveries are being received within the next 5-7 business days.

Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved. Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
Katina
Executive Resolution Center
Business response
12/20/2022
December 20, 2022

Once again, please accept our sincere apologies for any inconvenience you have experienced with your Morning Call newspaper subscription.

After reviewing your account and concerns, the delivery credits have been applied back to your account therefore your paid thru date has been extended accordingly. We continue to appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area.

Customer Service will contact you directly to confirm your deliveries are being received as well as review your delivery credits and updated paid thru date within the next 7-10 business days.

Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
Katina
Executive Resolution Center
Customer response
12/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
10/26/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have not been a subscriber to the Morning Call for over a year, and yet, I continue to get a newspaper almost every Sunday. I have called The Call numerous times, even talking, (supposedly), to a supervisor. They tell me they will talk to the necessary people, and in the supervisor's case, it will be "escalated", and yet it continues. Apparently, talking to them is useless. I want it to stop, and don't know where else to turn, which is why I have gone to BBB. PLEASE STOP DELIVERING PAPERS!!!!!
Business response
11/15/2022
November 15, 2022

Please accept our sincere apologies for any inconvenience you have experienced with the inability to stop the delivery service of the Morning Call to your residence.

We are reviewing your ongoing delivery concern with your local Distributor for immediate resolution. As there are no active accounts for your delivery address in our system, the Delivery Contractor will be advised to discontinue any further newspaper deliveries to your household. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.

Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved. Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
******
Executive *****************
Customer response
11/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
10/26/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for the morning call at the ********* fair where there was a booth selling ride wristbands for cheaper than the fair as long as you sign up for a subscription. We went to the fair august 31, 2022 and paid $10 each so $20 total. It has been two months that I and my mother have been subscribed and we received NOTHING EVER. The guy said if we got a refund they would charge us the full amount for the tickets. Ive called many times to have this issue fixed an nothing has been done. This place is a scam.
Business response
11/17/2022
November 17, 2022

Please accept our sincere apologies for any inconvenience you have experienced with the delivery service for your and your mother's Morning Call newspaper subscriptions.

We are reviewing the ongoing delivery concern with your local Distributor for immediate resolution. They have reached out to the Delivery Contractor to monitor the account to ensure that your newspaper arrives as expected on your scheduled delivery day. They have responded that as there are delivery delays in the area at this time that your deliveries may be missed or received after standard delivery times.   We appreciate your feedback as well as your patience and understanding while we work towards a resolution to your delivery concerns in your area. After further researching your subscriptions, it seems only one is currently active as the other was cancelled and a refund was processed on November 1, 2022 for that terminated account.

Customer Service will contact you directly to confirm the Morning Call Sunday newspaper is being received within the next 5-7 business days.

Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved. Please do not hesitate to contact the Morning Call Customer Service at ************ for any further assistance.

Sincerely,
Katina
Executive Resolution Center
Initial Complaint
10/24/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
i was paying an approved 99cents a week or 4.00 a month for digital paper. started getting charged 15.99 and called to cancel the paper. i tried 5 separate calls. first call someone answered, took some information and said they were looking up my information. never heard back. i repeatedly spoke into the phone asking "HELLO" and no one answered. after 7 minutes of waiting, i hung up. called back another 3 times, with the call going no where but empty space. Called the 5th time, got a man who said he would cancel on November 21st. i said no, i wasn't paying a whole month, i wanted it canceled now. he said they would give me a credit on my account for a future subscription (of which i absolutely don't want after this horrible, horrible customer service. ). i said i didn't want a further subscription, and wanted it canceled today and he HUNG UP ON ME. I have NEVER received such horrible customer service OR them trying everything they can to upset someone trying to cancel.
Business response
11/09/2022
November 9, 2022
Please accept our sincere apologies for any ongoing frustration or inconvenience you may have experienced with your Morning Call digital subscription.

Your customers satisfaction is of our upmost importance. Your feedback regarding your Customer Service experience will be reviewed and proper course of action will be taken, if needed.
After researching and reviewing your digital subscription, I have cancelled your digital account effective November 10, 2022 as well as processed a refund of $31.92 which would total the last two payments processed. Our current refund policy states that a subscription is to be terminated at the end of the subscription paid thru date but due to your circumstance I was able to authorize this one-time adjustment. Also, another former account had a positive balance of which another refund in the amount of $19.76 was processed. Please allow 10-14 business days for this credit to process back to your credit card charged or 14-21 business days for a refund check to be received due to local mailing schedules.
Again, we apologize for any inconvenience this has caused. If you would like further assistance, you may contact our Morning Call Customer Service Department at ************.

Sincerely,
Katina
Executive Resolution Center
Customer response
11/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
10/23/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Morning Call newspaper advertises special offers for 26 weeks at a reduced price. Problem is you never get your newspapers but they get your money up front. You can call and call but never get a result. You only get foreign people who take your information but nothing comes of your complaint. People in other towns have the same problem. This is a scam and needs to be stopped. I fell for this 5 weeks ago and the Morning Call is still advertising their special offers.

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