Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/31/23 for $217.61. I understood that the order could take up to 6 months to receive. We are almost at the 8 month point and I have received no update. I tried emailing and have not received a response even though their website says they will get back to you in 72 hours. At this point I would like my money back.

  Business Response

  Date: 12/22/2023

  The customer's Nurse Mystery Box is completed and has been shipped. Thank you greatly for your patience. 

  Sincerely,
  NurseDeals.com

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc purchased a box for me for the 2nd Christmas in a row (since I loved my first one so much) back in October 2022. It has now been over a year since we ordered it and have never received it. Order # ******. We have both been emailing the company and have been told that due to ordering a box the previous year that it was taking longer to put this years box together as to not duplicate items received in the last box. We were told to await an email that states it was shipped. The last correspondence received from this company was August 2023 stating it would be shipped in 4-6 weeks. It has never arrived. The company has stopped returning emails. I have tried calling several times now as well and have to leave a message since no one is answering the phone. I have never received a call back. I have taken every step to attempt to work this out with the company directly but I am now being ignored. I have been very patient and understanding (with anticipated hopes of getting another amazing box) but sadly this has not happened. I emailed requesting a refund at this point and no longer have good faith in this company. I would just like answers and a resolution.

  Business Response

  Date: 12/05/2023

  We have been in touch with the customer. Her amazing Mystery Box is completed and on the way!

  If a customer has ordered multiple Mystery Boxes in the past, the new Mystery Box does take a bit longer to produce. Our Mystery Box items will always be one of a kind hand crafted originals. Nothing ever gets duplicated. Thank you for your patience. 

  Sincerely,

  NurseDeals.com

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Nurse Box 10/14/22, it has been over 10 months and my item hasn't shipped. Their website claims orders can take "up to" 6 months, but at 10 months we've exceeded that timeline. My clothing size has changed dramatically in the last 10 months-- my items likely won't even fit me. Purchase was a waste of money, this business does not deliver on it's promises.

  Business Response

  Date: 09/21/2023

  Our Nurse Mystery Boxes take a bit of time to create. The more Mystery Boxes a customer has ordered in the past, the longer the new ones take to create. It is very difficult to rush the production process because of the types of items that we are creating.  Each item inside each box is personalized and hand crafted. Each new box contains items that have never been created for that particular Nurse. Most items that we end up including inside a curated Mystery Box are made from scratch, which in itself is a very time consuming process. We do our absolute best to be as upfront as possible regarding the production times for our Mystery Boxes. Unfortunately, this order was canceled and fully refunded at the customer's request.

  Sincerely,

  NurseDeals.com

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order over a week ago. This company immediately took my money out of my account and I never received a confirmation email. I am a nurse and I have stage 4 breast cancer and am currently unemployed. I ordered a shirt on a limited income to make myself feel a little better only to be disappointed by a company that is suppose to be there for nurses. I would like my money back. I called the only phone number that I could find and sent several emails with no response. When nurses are compassionate to people and serve people then to be treated this way, is really discouraging.

  Business Response

  Date: 07/30/2023

  This order has been canceled and fully refunded. At the time the order was placed, the customer had provided an email address that had the last "m" missing form the ".com" in her email address. For this reason, her order confirmation email was not received. As soon as her email request to have the order canceled was received, we went ahead and canceled the order and issued a full refund. Thank you. Sincerely, NurseDeals.com.

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the platinum box 10/15/3023 and paid over $300. I have yet to receive it. I have emailed 3 times and keep being told it will ship soon. It has been over 8 months. It is ridiculous. They only sell a limited amount so no reason it should take this long. If it does, maybe they need to sell fewer and take care of the existing orders first.

  Business Response

  Date: 07/12/2023

  Customer's Mystery Box order is on track to ship this month. The 5th Anniversary Mystery Box is taking a bit longer to produce due to what is inside. We thank you for your patience. Sincerely, NurseDeals.com.

  Customer Answer

  Date: 07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  This is a canned response that I received here. I have emailed and received no response in over a month. This was ordered almost 10 months ago , not the 4-6 they report on website for processing. Very disappointed!!  They will certainly hear from me again if not worth the money or received in next 2 weeks! 
  Regards,
  
  ***** ********  
  

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nursing deals.com promised to fullfill a order within 6 months, but they have not. I've reached out to them but they have not responded lately. I even purchased a new order from them but I would like a full refund of both orders since they are not responding tohe or my family.

  Customer Answer

  Date: 06/26/2023

  Nursing deals.com promised to fullfill a order within 6 months, but they have not. I've reached out to them but they have not responded lately. I even purchased a new order from them but I would like a full refund of both orders since they are not responding tohe or my family.

  Business Response

  Date: 07/11/2023

  Customer was issued a full refund. Sincerely, NurseDeals.com.

  Customer Answer

  Date: 07/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *
  

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have made several attempts to contact them. Bought a product almost one month ago and has not received it. I’ve sent 2 emails and the phone number listed goes straight to voicemail.

  Business Response

  Date: 07/14/2023

  Customer's personalized tote order was shipped and delivered. Thank you for you patience. 

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the customized Nurse Deals box as a Christmas gift on 12/22/22 for $217.61 on my ***** ******** credit card. The box was supposed to take up to 20 weeks to send. I emailed them at the end of May 2023 to find out when the box would be delivered and they responded saying they'd get back to me. I never heard anything from them about the status of my order and I emailed them MULTIPLE times.

  Business Response

  Date: 06/21/2023

  This customers Mystery Box order is on track to be delivered by early July. As a reminder, Mystery Box orders can take up to 24 weeks to produce, depending on the type of items that we are creating for you. Thank you for your patience. 

  Sincerely,

  NurseDeals.com

  Customer Answer

  Date: 07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  this was ordered in December so the 24 weeks has passed.  I've also gotten emails saying they were sending it "next week".  I would like a date this is expected to ship or a refund.
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 07/30/2023

  Customer's Mystery Box order has been fulfilled and shipped. Thank you greatly for your patience. Sincerely, NurseDeals.com.

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 8/15/22 and still have not received my order. I have emailed multiple times and finally received a response in May 2023. I would like my product to be delivered, a 25% refund, and for the wording on the website to be corrected as to how long a delivery will take. When I placed my order it stated 20 weeks for delivery and it has been over double 20 weeks and still waiting.

  Business Response

  Date: 06/24/2023

  Customer's Mystery Box was shipped and delivered. Thank you for your patience. 

  Sincerely,

  NurseDeals.com

  Customer Answer

  Date: 07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I did not receive the discount asked for and the wording has not been changed nor a reason why the shipment took 9 months. 
  Regards,
  
  ***********************
  

  Business Response

  Date: 07/28/2023

  Our Mystery Boxes take a bit of time to create. The more Mystery Boxes a customer has ordered in the past, the longer the new ones take to create. Each new box contains items that have never before been created for that customer. Each item inside each box is personalized and hand crafted. Depending on the customer's specifications, some Mystery Boxes may take us longer to produce due to the nature of the work. Your patience is greatly appreciated! Thank you. Sincerely, NurseDeals.com

• Initial Complaint

  Date:05/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mystery box from them Oct. 16 2022confirmation #******. I have had several emails with them the last being April 19 2023 saying it would be very soon. I wish to receive my merchandise soon, I have been patient and they have been paid while I'm still waiting. I also ordered a nurses day mystery box confirmation #****** on January 20 2023 and would like to receive that merchandise soon too.

  Business Response

  Date: 06/15/2023

  We have notified the customer via email that her Mystery Box is in the final stages of completion and will be getting prepped for shipment this month. Thank you for your patience.

  Sincerely,

  NurseDeals.com

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 07/30/2023

  My last correspondence with Nurses Deal on June 15 was that my box was in final preparation again and would be sent out soon. It's been 6 weeks since than and still no box or correspondence. I am trying to be patient but and am becoming tired of "it will be sent out soon" and still waiting.