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Find a Location

Pro Bike + Run has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pro Bike + Run

      9999 Kummer Rd Allison Park, PA 15101-1618

    • Pro Bike + Run

      4030 William Penn Hwy Monroeville, PA 15146

    • Pro Bike + Run

      3100 Robinson Lane Crafton, PA 15205

    • Pro Bike + Run

      102 Fort Couch Road Pittsburgh, PA 15241

    Business ProfileforPro Bike + Run

    Retail Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Pro Bike + Run has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pro Bike + Run

        9999 Kummer Rd Allison Park, PA 15101-1618

      • Pro Bike + Run

        4030 William Penn Hwy Monroeville, PA 15146

      • Pro Bike + Run

        3100 Robinson Lane Crafton, PA 15205

      • Pro Bike + Run

        102 Fort Couch Road Pittsburgh, PA 15241

      Location of This Business
      9999 Kummer Rd, Allison Park, PA 15101-1618
      BBB File Opened:
      11/4/2011
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Pro Bikes
      Business Management
      • Mr. Craig Cozza, Owner
      • Mr. Jordan Cherry, General Manager
      Contact Information

      Principal

      • Mr. Craig Cozza, Owner

      Customer Contact

      • Mr. Craig Cozza, Owner
      • Mr. Jordan Cherry, General Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/13/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On 5/7/22 I took my Cannondale bike to ProBikes in Monroeville where I purchased it to get two new tires.I picked it up the next day and they had not put any air in the tires which was the first indication something was wrong-After filling the tires,I took the bike for a ride the next day.Immediately the bike began jumping gears, grinding gears and ghost shifting-changing gears on its own. A very dangerous thing to the rider-My knee got jerked and I decided to turn around.I called the store and explained that my derailure must have been damaged during their repair because all of these issues were not happening prior to them replacing my tires.I spoke with Nick and explain that my knee was jerked out because of these issues and want them fixed at no cost-he said to bring the bike up so I did the next day.Ben at Service listen to my explanation and then grabbed my derailleur lever, kicked the derailleur and then told me to take it for a ride as if this was going to fix the problem.I did-it was much worse-he said to leave it there.I called the next day and was told by Steve that there was an impact mark on my derailleur and I needed to pay for a new one!I said that Ben must have caused it when he kicked it and I wanted it replaced for free! I had no problems until they replaced my tires-I received a text from Shane stating I was to take my business elsewhere and nothing was going to be repaired.No explanation of why Ben kicked my derailure in front of witnesses and now they are trying to charge me for a new one-They accused me of trying to get a free part when in fact I paid $100 for two new tires and picked my bike up in worse condition than I dropped it off in as well as witnessed one of their employees literally kick the part that I brought it up there complaining about in front of me and witnesses! I am now forced to find another bike shop to repair it which may not be easy because I bought my bike at ProBikes and some shops will not work on it unless it's theirs.
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      Better Business Bureau of Western Pennsylvania

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