ComplaintsforSolarshield Home Improvement

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a metal roof from Solarshield for $18,000 about 18 months ago. I have a 2 year installation warranty that covers the roof for any failure of operation (such as leaks). My roof recently started to leak this past week and I have been trying to get ahold of someone via phone and email to schedule a repair service. They have not been responding to my phone calls and do not provide any information on when they will service my roof. They have not provided any sense of urgency that they will fix this issue and it is not a priority for them. Unless I continue to call them I hear nothing from them on when this issue will be solved, which they are not providing an answer to me. This just seems like a blatant breach of contract in regards to the warranty.

  Business response

  06/03/2024

     We are scheduled to go to ** ******* today June 3rd to address his warranty issues. We have tried to contact him to get this service done as quickly as possible.Thank you

  Customer response

  06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and was satisfied with their response. I will be watching the previous spot of the leak and seeing if the issue persists, but they have assured me they will be available to address this concern again.  
  
  Regards,
  
  ******* ******

• Initial Complaint

  10/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On August 29th, 2023, a salesman from Solar Shield Metal Roofing came to our house to give us an estimate for a new metal roof. He left us the estimate and after we decided to go ahead with the project, we called him back to finalize the deal. When he returned, his estimate was higher than the estimate he left with us. (i have all the documents, I just need to scan them). I showed him the original estimate he left and asked him why it was a few thousand dollars more. He said because we wanted the old shingles removed so that would be an extra charge. I disagreed with this and he said that is his companies policy so I had to pay it. I attempted to cancel the sale but he told me the 72 hours had lapsed so I am bounded to the contract. No work has been started and the material has not been cut yet. I actually found out that they don't even make the roofs, they sub contract out another company to do that and I specifically asked that no subcontract work is approved so they lied about that too. I have tried working with the company to come to an agreement but we are unable to. I am asking that the contract be cancelled and I am refunded the 8,000 deposit. I do not trust this company and I do not want them on my property. I am 100% disabled combat veteran and I feel I am being taken advantage of.

  Business response

  11/02/2023

    In regards to this issue, our last email stated she was contacting a lawyer. We have done the same and will include this with our response. We would like to add that she tried to cancel her job weeks after the rescission date and only after uninsured tree trimmers damaged her roof and some windows. We also have our own roofing crews that would have done her job.We have also tryed to work with her for months to no avail.

  November 1, 2023

  Via Certified Mail/Return Receipt
  and First Class Mail
  ******** ******* *** ***** *******
  *** ****** ****** **** ************ ******** ** *****
  In Re: Solarshield, Inc./******* Contract
  Dear Ms. ******* and Ms. ********
  This firm has been engaged to represent Solarshield, Inc. (“Solarshield”) in connection
  with a contract dated August 24, 2023 to supply and install a metal roof at your residence. At the
  time of execution of the contract, you provided an $8,000 down payment on a total contract of
  $23,250 leaving $15,250 to be paid upon completion of the installation. Soon after execution of
  the contract, you began attempting to change the scope of the work. Initially Solarshield attempted
  to work with you but it became clear that the changes you were requesting were untenable, and
  Solarshield decided to simply honor the original contract. On October 26, 2023, you wrote to
  Solarshield indicating that you would not honor the contract and that Solarshield was not welcome
  to your property to complete the contracted work.
  As you are aware, the Pennsylvania Unfair Trade Practices and Consumer Protection Law
  gives consumers three business days to rescind a consumer home improvement contract like the
  one you signed with Solarshield. Upon executing the contract, you were provided with a rescission
  form that allowed you to rescind and terminate the contract without penalty by August 29, 2023.
  You did not sign and return the cancellation form by that date, and by all indications you intended
  to proceed with the work at that time. Therefore, the terms of the contract are fully enforceable.
  Solarshield remains ready, willing, and able to completed the contracted work at your residence,
  but you have indicated that you intend to breach and cancel the contract by your October 26, 2023
  email.
  Accordingly, it is hereby demanded that you pay to Solarshield, Inc. at 1701 Third Avenue,
  Altoona, PA 16602, the amount of $15.250.00 within thirty (30) days from the date of this letter.
  Alternatively, you may contact Solarshield to discuss scheduling the completion of the contracted
  work in accordance with the previously agreed upon scope of work. In that case, Solarshield may
  be willing to postpone payment until the work has been completed.
  ******** ******* *** ***** *******
  November 1, 2023
  Page 2
  Unless payment is made within the thirty (30) days after the date of this letter or
  arrangements are made to complete the contracted work in the same timeframe, Solarshield intends
  to pursue all lawful remedies against you, to the fullest extent permitted by law, at equity, or
  pursuant to the contract between the parties, including the commencement of litigation to recover
  the outstanding balance and any other amounts so authorized, including, without limitation,
  interest and/or counsel fees.
  Thank you for your prompt attention to this matter.
  Very truly yours,
  McQUAIDE BLASKO, INC.
  By: Christopher T. M********
  cc: Solarshield, Inc. (via email)

   

  Customer response

  11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******** *******

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/19/2022 we had a man from Solarshield come to the house re: metal roof take down chimneys- and place gutters on the main house after removal of the present box gutters, and also the roof on my garage. The day the contract price was $23,800.00 with a deposit of $5000.00 making the total of $18,800.00. Then a few weeks later the sent out a man to measure the roof. Then on 9/6/2022 I received a call from them that I did not electronically signed the contact. There was no mention of any changes in pricing. My husband and I immediately got on-line and signed the contract for $18,800.00. Then on today 9/28/2022 I get a call stating that I will be $6000.00 short on the contract. They will be able to cut it down to $3800.00, but needed an answer from me. at that time stated that I would have to talk with my husband. I at that time did not give them any answer what to do. If any documents are needed I have them

  Business response

  10/14/2022

  AFTER RECEIVING THE COMPLAINT WE CONTACTED THE ****** AND OUR REPRESENTATIVE RANDY G**** WENT TO THEIR HOME AND RESOLVED ANY CONCERNS OR CONFUSION THEY HAD. WE WILL BE INSTALLING THEIR JOB NEXT WEEK.

  MRS. STATED THAT SHE WOULD REMOVE ANY COMPLAINT SHE FILED AFTER COMPLETION.

  Customer response

  11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Events:
  

  On July 19,2022 We had Solarshield representative come to our home and go over the free
  estimate on a metal roof. He even went into the attic to look around for a better look.
  We had 2 other estimates prior to this one on July 19th
  .
  We decided that we would go with Solarshield metal roofing.
  The contract was stated at that time was $23,800.00. We gave a $5000.00 deposit at that time
  to make it a total of $18,800.00 at an interest rate of 6.99%.
  He at that time said that they would contact me to sign the contract.
  We received another call stating that a man from the company would be out to measure every.
  So, on August 11th a man came out to measure.
  We still did not hear from them till September 6,2022 stating that we did not sign the contract
  sent, while checking my emails I did not receive a contract till September 6, 2022. So, I
  immediately went in and signed the contract with my husband. The contract was for
  $23,800.00 minus the $5000.00 down with remaining balance of $18,800.00 with an interest
  rate of 9.99% at a payment of $248.32 for 120 months.
  Then no calls till September 28,2022 that the representative under estimated the cost and we
  would be $6000.00 short. I told them I would have to talk with my husband. I did go and file a
  report with the BBB on September 28,2022, ** * ********. The business reply was that I would
  go in and removed the complaint after completion.
  Then on October 4, 2022 the representative (***** *****), called and stated that he would be
  out to talk with us about the price. We said that would be fine.
  He arrived at about 12:30-12:45.
  When he arrived, he stated that he made an error and would cut his commission and we would
  have to pay $3800.00.
  He at that time presented a form from Finance Group with the $3800.00 added to the loan.
  $22,600.00 at 9.9% interest rate of 9.9% with a payment of $298.51 for the next 120 months.
  We told him we would think about adding the additional amount.
  Then I received a call from Solarshield on October 17th stating that I needed to sign another
  contact with the new amount. I at that time told him that I refused to sign a new contact with
  the additional $3800.00. I would go with the first contract agreement, and I would give them
  the $3800.00. So, when I got home, I saw that they were delivering the material for the job
  without a new signed contract.

  I called and asked why was the material being delivered, they told me that I need to sign a new
  one because the first contact was canceled. That was fine so we went in and signed the new,
  that was the same as the first contract but was dated October 17th, 2022 (first contract that
  was canceled when the second contract was issued).

  
  So, while the material was being delivered, I went in to sign the new contract, that was also on
  October 17th, 2022. All the material was delivered prior to signing the contract. I thought that
  was unethical and poor management. So, on October 18th Randy came in and was given the
  $3800.00. So, work started on October 18,2022. The next day October 19th of course was a
  rainy day and I did not expect them to be at the house. They returned on the 20th and the 21st
  to do the remain part of the job. The garage was the last part to be done. The garage was
  completed. They completed the job but while doing so they removed all my gutter guards. I did
  text Randy on 22nd at 4:26 AM re: the gutter guards being removed and they are gone. So, what
  do we do now??? October 24th, they returned to complete with the gutters on the main house.
  I do have to say that the works was started 2 weeks early and the gutters were also 2 weeks
  early. The crew did a fantastic job, minus the fact that my gutter guards are gone.
  On Saturday October 22nd, 2022, I texted Randy re: the gutters guards. It was early 4:26 AM I
  know it was early. I did not receive a text till Tuesday October 25th
  
  , 2022, after I texted him again.
  His reply was that he was sick and he would talk with the production manager.
  Then that same day I received a call from the production manager while I was at work, I spoke
  to them before that while I was at work, I will not answer my phone, so he left a message.
  In the message he stated that they were plastic and they did not fit with the new metal roof,
  which we were never informed of and that they were left by a bush near the garage.
  I took a picture of what was left in my yard. So, I texted Randy again and sent a photo as asked
  if he seen the plastic gutter guards in the pile near the brush, that was today October 27th.

  I am not disputing the fact that they were not plastic. My concern is that they were not by any
  bush near the garage and that I was never told that they would not fit with the new metal roof.
  I do have a picture of the items left and they were not there, (what was there was the old
  aluminum down spouts. His reply was that Denny said that they wouldn’t fit back in we’ll find a
  replacement solution for you.

  October 28th, 2022 Randy did try and call me but I was at work and texted that I could not
  

  answer the phone. He did text me and said that Denny would be out they would be out today
  and replace them.
  They did replace them later that day.
  October 29th, 2022 Today I went out and saw one was missing and the other ones are buckling
  and ready to come Out as well I sent him a picture and texted VERY POOR.
  He then returned the text and said he would go over it tomorrow and get back to me.
  He also texted and stated that the metal roofing drip edge goes into the gutter but he thought
  it could have been cut and inserted better it looks rushed.

  This is a very similar product that I think was what they replaced.
  

  Looking at the photo they surely did not fit and was curled to form a bubble which they are to
  lie flat, as you can see, they started to pop out, one is missing and the other ones will be doing
  the same thing till they all will be gone. I’m not asking for a better product; I’m only asking that
  the job be done correctly.

  October 31st, 2022 My text to Randy stated that I was going to work and would not answer my
  phone so leave me a text. He did leave me a text and it stated that they will coming back to fix
  the gutter guards, he spoke with Denny and he will be getting in contact with me.
  November 1, 2022 Denny called and said they will or he will be out Friday to fix the gutter
  guards.
  November 4, 2022, I staff member from Solarshield came out to fix the gutter guards. So he
  removed all the gutters and then used the same ones and bent them to fit properly.

  I did text Randy and stated that the gutter guards did look better.
  

  Then for management I had second thoughts:
  1. Better communication with the customer
  2. Changing the contract after it was signed for management mistake
  3. Send a person who can measure the job accurately the first time prior to signing the
  contract.
  4. Not placing the extra cost to the customer for a management mistake.
  5. Removing the gutter guards and not explaining that they would not fit.
  6. Placing the gutter guards on that don’t fit properly and had to text with pictures as
  above.

  
  Regards,
  
  ******** *****

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contracted with/made deposit with Solar Shield (SS)-Aug., 2020. SS put trailer in our front yard, Nov. 2020. SS started work on erratic "schedule"-Jan., 2021, then came intermittently until finally "done" in March, 2021. We were shocked at how terrible the skylight installation looked internally, but SS HQ claimed they only do outside work (on the roof), not interior, cosmetic work. Then, as SS crew leaving, we asked for device to open the skylight, were told "get ladder" w/a laugh. We discovered a large pile of garbage left by the crew, out of view, on side of our house. Couldn't mow until WE picked up boxes, rolls of nails, pieces of shingle, slivers of metal, a TARP, g**** and yellow plastic discs, cardboard, etc. around whole perimeter of house. When a rep came for final pay't, we knew about the garbage, the downspout not re-attached properly and no skylight device. Rep didn't know anything about work, just picked up check. We retained $600 of the final pay't (total job=$18,000) so that they would come to clean up their mess and fix those last couple of items. They sent us a letter demand- ing payment, we wrote to tell that the skylight was LEAKING, but they refused to come to "inspect" (not fix) unless we paid $600. The skylight STILL leaks, every time it rains, but now plaster has fallen from the ceiling and we have an infestation of ants. We have called contractors who don't want to fix another's screw up. We're now afraid we may have a mold issue along with the ants and some spiders too. The leaking skylight must be fixed, there also may be hidden damage, we need a plasterer, checked for mold and need pest control. We are desperate for help - all caused by SS who did not install the skylight properly.

  Business response

  05/24/2022

  
  *** *********** 
  
  Mr. and Mrs. Simmons contracted with our company on July 21, 2020, to install a metal 
  roof, replace an existing skylight and install new ridge caps. We collected one-third down payment of $6318.00 at measurement. They had another payment due on start that is dated February 8, 2021. The final check was dated February 24, 2021, however, it was $600.00 short of the balance they owed. 

  
  A start date of February 8, 2021 and finish date of February 24, 2021 is a little longer than we like but the weather is always a factor in February and snow and windy conditions could hold up a job. It is certainly not the "erratic" schedule from January 2021 to March 2021 as the ******** are stating. The skylight they are referring to was replaced from the roof side. We do not touch the interior finish and that is stated on our contract (7). *** ******* also said he could use his old skylight pole. When that didn't work, he called about a new one, which we ordered. We still have it because he refused to pay in full if we sent it to him. 

  
  We are a professional company and have been in business for 40+ years. We do not make fun of our customers or leave a job site in the condition they stated. The customer did sign a completion form and walk around sheet and did not mention any garbage or debris. We sent them an invoice for the balance due of $600.00 on March 3rd, 2021. We were sent a letter on December 29, 2021 that their skylight was leaking. T

  This is ten months later and normally we would send someone to look at the top of the roof where the skylight was sealed but we have to be paid in full before we can do that. On January 6, 2022, Chuck D***** called *** ******* and explained we would look at the skylight but he would have to pay his balance owed when we got there. He said that was unacceptable and we would be hearing from his attorney and hung up on him. Tam sending copies of the contract and completion forms. Please let us know if you need any other documentation. 
  

  Sincerely, Susan G**** Solarshield Metal Roofing 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩