Business Profile
Insurance Services Office
Philadelphia Insurance CompaniesHeadquarters
Reviews
This profile includes reviews for Philadelphia Insurance Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 12 Customer Reviews
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Review fromTracey S
Date: 09/18/2024
1 starTracey S
Date: 09/18/2024
Wow Im reading these reviews about Philadelphia Insurance. Now I understand why they are not returning any phone calls or emails. One of there clients damaged my car and a few others at my job and they are doing nothing. this company needs to be sued to handle all of these claims. I give them a 0 rating. They dont even give common courtesy of a phone call. They just disappear.Philadelphia Insurance Companies
Date: 10/21/2024
Philadelphia Indemnity Insurance Company received its initial notification of this claim on 9/5/2024. Unfortunately, the claim was reported without contact information for any of the six claimants that were making claims against our insured. We obtained contact information for Mrs. Swan and made contact with her on 9/11/2024. We assigned an independent appraiser to assess the damage to Mrs. Swan’s vehicle on 9/11/2024 as well. We issued payment to Mrs. Swan in the amount of $4,122.80 for her damage on 9/23/2024, 18 days after the claim was initially reported. We subsequently issued a supplemental payment to Mrs. Swan in the amount of $750.00 on 10/9/2024 after she had presented an additional damage receipt. Mrs. Swan’s claim was resolved as swiftly as possible.Review fromMichael M
Date: 09/11/2024
1 starMichael M
Date: 09/11/2024
We filed a claim with Philadelphia Insurance Companies, after our contractor damaged our home during our construction project. My wife and I have sent documentation depicting in detail the damage to our home. Philadelphia denied our claim and refuses to address or comment on the facts that we feel our contractor violated California ********************** code. We see that there are numerous other individuals who have filed complaints against this company for various reasons.Philadelphia Insurance Companies
Date: 10/21/2024
We have reviewed your feedback regarding the claim you submitted on a contractor’s license bond. Our file reflects that the claim determination was based on a thorough investigation of the information provided by both you and the licensed contractor. We provided a detailed explanation with the reasons the claim was denied. However, if you have obtained further information that would impact our determination of the claim, please feel free to contact us. Philadelphia Insurance Companies has a 96% claims satisfaction rating and is committed to resolving claims promptly and in accordance with all applicable laws.Review fromSavanna H
Date: 04/15/2024
1 starSavanna H
Date: 04/15/2024
This company is beyond unethical and lacks basic, BARE MINIMUM human decency. One of their clients crashed into my car and my claims person wouldnt answer my emails or calls asking for a rental car. No rental car was provided at all. I am a single mother of two young kids who is now without a car because they cant adequately perform their job! The adjuster quoted the damages a laughable amount. The collision center said the car was totaled and it took weeks for the adjuster to readjust it and deem it totaled. The ONLY TIME my claims person has communicated with me was whenever they began harassing me to let them pick up my car from the collision center because it was costing them money. When I refused and stated once I have documentation from them of the car being a total loss then I would release the car to them. They then told me if I didnt release the car to them I am responsible to pay $300/day while the car is in the collision center. I was financially forced to release my car to them without the car officially pronounced totaled. Now that they have MY car in their possession, my claims girl has completely fallen off the face of the Earth and refuses to reply. I have emailed her 5 times now asking for an update without a response over the past 3 weeks. The last response Ive gotten was in March. My wreck was in January and now here we are in middle April and I still have NO rental car, no car in general and no settlement. This company is absolutely disgusting and I plan to fully pursue this injustice to the fullest extent.Philadelphia Insurance Companies
Date: 04/25/2024
Thank you for providing feedback regarding your recent experience with Philadelphia Insurance Companies. We are sorry to hear that you feel you had a bad experience with our claims representative, regarding your total loss vehicle. Our file reflects your lienholder has been satisfied. We acknowledge that Philadelphia Indemnity Insurance Companies received an email from you expressing the need for a rental. We are pleased to be able to provide a rental car as of 2/8/24. We apologize for the oversight and inconvenience.Review fromBob R
Date: 08/07/2023
1 starI would give zero stars if i could, i prepaid 1 year of insurance through them and I sold my truck after only 8 months, they are still billing me 2 years after i sold it, sent them a copy of the bill of sale and signed their paperwork stating the tag was cancelled. Now they are trying to send creditors after me for insurance I didn't ask for on a vehicle I don't own. Talked to them twice and they said they would handle it.Review fromKerri M
Date: 06/07/2023
1 starThe non-profit that I run had a General Liability insurance policy with Philadelphia Insurance for about 12 years. Our premiums ranged from $2200 to $2800 over the years. In 2022, we were notified that our premium was going to now be $ 7,342.80. This is not something we could afford so we no longer wanted coverage and didn't want to renew our policy. Now, Philadelphia Insurance say that we owe them the $7000+ and has now sent this matter to a collection agency. They are forcing a small non-profit to pay for an insurance policy that we never wanted. This is an unfair and predatory practice.Review fromBlake H
Date: 03/14/2023
1 starBlake H
Date: 03/14/2023
We are writing this letter in regard to a complaint we have against Philadelphia Indemnity Insurance Company. Our company (Federal Logistics, Inc.) had our surety bond with Philadelphia Indemnity for the last 6 years with no claims or incidents. We have pristine credit and have never had a surety claim filed in 20 years of business. On February 23,2023 a trucking company filed a frivolous claim with our surety bond. We responded later the same day to the claims rep regarding the claimants breach of their contract with us and were told it was going to be reviewed and they would be back in touch. The following day we saw on Safer Systems our bond was being terminated. There was no notification from Philadelphia Indemnity or our agent JW Surety Bond Consultants. Our company was completely disrupted by their actions. Philadelphia Indemnity took our premium and offered nothing in return. There was no review , or help given to us on this matter. Our agent JW Bond Consultants should of never placed our surety bond with such a fly by night company. After this happened to us I started looking at their reviews and saw other brokerage companies have had similar experiences with Philadelphia Indemnity . It appears the surety bond we bought from Philadelphia Indemnity was a scam policy. We are saddened to write this letter but hope that good companies like ourselves will not be taken advantage of in the future. We are asking for an investigation into Philadelphia Indemnity business practices regarding issuing fraudulent policiesPhiladelphia Insurance Companies
Date: 03/23/2023
Philadelphia Insurance (PHLY) received a claim against Federal Logistics, Inc.’s bond on February 21, 2023. On February 23, 2023, Federal Logistics notified PHLY that it disputed the claim in part. On February 24, 2023, PHLY issued a notice of cancellation of the Bond due to claims activity. By its express terms, the bond provides that such cancellation does not become effective for 30 days, thereby giving the Principal (Federal Logisitics) a sufficient period of time in which to resolve the claim and request reinstatement without any lapse in coverage. On February 27, 2023, Federal Logistics informed PHLY that after consultation with its legal counsel it planned to pay the claimant the full amount claimed. On February 27, 2023, PHLY informed Federal Logistics’ bond agent that it would reinstate the bond given their apparent resolution of the claim. It was our understanding that the claimant received Federal Logistics check on February 28, 2023 and we requested that the claimant advise us when payment had cleared the bank. On March 1, 2023, having not heard back from the claimant, PHLY sent correspondence to the claimant advising them that it would close the claim in 7 days if no response was received. On March 1, 2023, PHLY was advised that Federal Logistics had obtained a bond from a new bonding company on February 28, 2023. As nothing further was received from Claimant as of Wednesday, March 8, 2023, PHLY sent an email to Federal Logistics’ bond agent the next day advising them that it was closing the claim.Review fromElizabeth R.
Date: 02/17/2023
1 starElizabeth R.
Date: 02/17/2023
Attention truckers owners operators I m dealing a claim specialist this moment this company bonded Simple freight brokerage from the month of Dec to feb this broker hired me thru a add they listed on dat board I moved two loads for them with Amazon .Any person that’s in industry and uses Amazon relay knows they operate and communicate thru the app so I didn’t get any signatures on bol it was two different loads .Each time I would keep everything the app send me in my phone stored so i have all evidence except signatures of course because Amazon relay is operated thru a app.well as it turns out they bonded simple freight and simple freight scammed me out of 10 thousand dollars I reached out to the bonds claim department and I now as told by the agent in charge of my case it’s being denied because I didn’t get a live signature from the receiver .I explained and submitted so much evidence everything I received from Amazon showing I delivered and broker is a scammer and they denied my claim still trying to receive my payment from the people that basically insured the broker .Please becareful before you take any work from any broker if they are bonded thru this company there’s a chance if he’s a phony broker the bond will not pay your claim .Philadelphia Insurance Companies
Date: 02/23/2023
Claimant/Carrier submitted its bond claim and we requested documentation necessary to determine coverage under the bond. The Claimant/Carrier’s Broker-Carrier Agreement with the Principal/Brokerage expressly requires the Claimant/Carrier to obtain a signed bill of lading as a condition precedent to payment. Claimant/Carrier failed to produce a signed bill of lading as was required by the Broker-Carrier Agreement. We advised the Claimant that an “Amazon Internal POD” could be obtained by carriers from their local Amazon Center upon request, and that we would reevaluate Claimant/Carrier’s claim should it tender such documentation prior to the expiration of the statutory claims period. As of this date, Claimant/Carrier has not provided any such further documentation for our reconsideration.Review fromJAMES V
Date: 02/16/2023
1 starJAMES V
Date: 02/16/2023
Philadelphia Insurance Companies I was never told im being charge for using a credit card. 3.5% she told me.. they just lost a 900.00 and 4 vehicles payment. after all theses year, I will be getting with a different ins company. I got ahold of an manager ans she didnt evan care. james voorhees 81792881Philadelphia Insurance Companies
Date: 02/23/2023
Thank you for providing feedback regarding your recent experience with Philadelphia Insurance Companies. This customer's most recent invoice dated November 2022 clearly reflects total amount due if paid by ACH/check and amount due if paid by credit card. This is the ability to not assume the 3.5% credit card fee by paying via ACH/check. Our goal is to provide unsurpassed customer service and we are sorry we couldn’t meet your expectations.Review fromChase E.
Date: 11/30/2022
1 starChase E.
Date: 11/30/2022
Dealing with a claim right now where we are trying to fix a property in Fairbanks, Alaska and we literally have been waiting on getting paid for what seems like forever. They hired a 3rd party company as a consultant on a $400,000 claim which is pathetic. The whole process is such a joke. Worst insurance company in 12 years of business we have ever done business with by far.Philadelphia Insurance Companies
Date: 12/08/2022
Philadelphia Insurance Companies customers report a 97% satisfaction rating for claims handling. The complaint is not a Philadelphia Indemnity Insurance Company (PIIC) Customer, he is a contractor hired by our insured customer. All payments are issued directly to the insured and the insured will need to pay their vendors.Review fromLars H
Date: 10/03/2022
1 starLars H
Date: 10/03/2022
Absolutely the WORST claims handling department. Their insured caused damage to my vehicle. After several weeks they sent out an adjustor who took photos etc and advised me Philadelphia would have his report in a few days and then they would issue me a check.( approx. $2,000) Weeks went by and although i sent several requests for updates all I got was " were investigating" or the claims person( Christina ) was on vacation. Finally left a message for a manger ( Kevin ) was also on vacation but he did call me when he returned to advise me they were denying the claim in spite of the facts !!. If anyone is considering securing a Philadelphia policy I would strongly encourage you to find another carrier. This company stinks !!Philadelphia Insurance Companies
Date: 10/13/2022
Philadelphia Insurance Companies customers report a 97% satisfaction rating for claims handling. The complainant is not a Philadelphia Indemnity Insurance Company (PIIC) Customer, he is a claimant attempting to make a claim against our policyholder. Despite his complaint(s), he was not involved in the accident (it was his wife). Through PHLY’s investigation and security camera footage, we learned this individual’s wife crashed into a condo association security gate. The driver failed to stop at a security gate and for a stop sign, while attempting to “piggyback” through the security gate behind another vehicle. The driver did not make it through and struck the gate. PIIC’s customer (policyholder) is in agreement with PIIC’s decision to deny liability to complainant as the damages were caused by the vehicle operator’s actions.
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