ComplaintsforParx Casino Bensalem

• Initial Complaint

  04/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have an account online at bet **** pa. I have been trying to withdraw funds since 3/30/22. I put in a withdraw request $430 on 3/30. On 3/31 request was approved, however the money was never sent. It was returned to my parx account a few days later. I put in 3 more requests totaling $650. After several day I contacted parx, i was told to wait, then told to wait some more, then told I had to contact some company called paysafe. I thought this was ridiculous and I express my displeasure and requested that my money either be put into the account I designated or returned to my **** Casino account. The money was then return to my Casino account. I then tried to use ****** another payment method which was supposed to be easy an instantaneous once approved. After a day my request was still sitting pending and my account was locked and they refuse to process my withdrawal until I send them pictures of my ID utility bills bank account statement credit cards. I don't feel like I should have to send them all that information you don't need all of that to verify my identity. Furthermore they didn't ask for any of that when I was putting money on my account so I think it's kind of funny that they all of a sudden one at now when I'm trying to take money out of my account. I am willing to send them a copy of my ID to verify my identity that is all I am willing to send. I want my withdraw to be processed and my money to be sent to the designated ****** account.

  Business response

  04/19/2022

  **** has gone above and beyond to try to accommodate this customer.  The payments that **** approved and were sent to the designated bank account failed through no fault of ****.  The customer then requested deposit to a ****** account, but it appears that the ****** account does not belong to her.  Therefore, as is permissible under the Terms and Conditions the customer agreed to, **** requested certain documentation.  This is a precaution to protect the customer and to be sure that funds are distributed to the customer's account.  To resolve this matter, the customer should provide the documentation requested by ****.

  Customer response

  04/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  I have provided all the documentation originally asked for by **** which includes my identification a utility **** / bank statement and documentation verifying my adress. Now they have more documents they want me to send. I want this casino to give me my money with the same he's in which they took it. They did not want all of this documentation for me to put money on this account. It wasn't a problem and they didn't need anything for me to deposit money using that ****** account why is it an issue now. It makes no sense it is just as much of a risk to allow somebody to deposit money without verification of who they are or that that payment method belongs to them then it is to allow that same person to withdraw funds from their account. I also don't think it's right to put the burden on my brother to have to take his picture or provide this casino with any documentation to the I can withdraw funds from my account. He is willing and will be calling the casino today to verify that he did give me permission to put funds into that account. The only resolution in which I am willing to accept at this point is for them to finish verifying my ID and other documents in which I sent and proceed with my withdrawal. Complaint: ********
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** **********-*******
  
  
  
  
  
  
  
  
  

  Business response

  04/25/2022

  **** stands by its initial response.  We are permitted to request corroborating documents at any time, especially when it is noticed that the patron uses a shared payment method and/or shared devices.  That is the situation here.

  Customer response

  05/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  I reject this response due to the fact that it is normal opperating procedure to get identity verification during registration or at the time of the patrons first deposit. It is shady and unprofessional to allow partrons to creat accounts and deposit and play on your site with else and little or no trouble, then when it comes time to pay out demand that the same patron you so willing took money from, jump.through hoops to get paid. As far as using a payment method which wasnt mine. The only payment method which was not directly in my name belongs to my brother, and I am an authorized user on that card. Furthermore more me and my brother have bother sent you multiple identity verification documents in which you asked for including pictures of both mine and my Brothes valid state I.D., of all cards used on the account,of bank statements and utility bills. It's been weeks,I'm not jumping through anymore hoops. I work a full time job, go to school, ad take care of my 3 young children, I don't have the time, or energy to pay photograher for parx. So I would insist that parx unlock my account and or process my withdrawal with the same speed and else in which the allowed me to open the account and DEPOSITE FUNDS in the first place. *********  Complaint: ********
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** **********-*******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company will perm ban your account if you use their bonus codes more than they like. Ridiculous sham to offer predatory bonus codes in an already morally corrupt business practice.

  Business response

  02/01/2022

  Parx acted properly and in accordance with the Terms and Conditions that this person agreed to.  He was explained the exact reason why his account was terminated, and there is no need to repeat the explanation here. 

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had PARX online casino for some time now, so now I finally won and they lock me out of my account and then tell me that my account is suspended due to the fact that I have several accounts. Which I don't. My boyfriend has a account my two uncles all in the same house that's all. But this happened after I sent a withdrawal to there cage it's called. Wher u pick up your winnings. It was for 325$. Thanku. ********************************. I hope this gets resolved . This is such a inconvenience. ** again hope to hear from you soon

  Customer response

  12/17/2021

  PARX casino has finally settled my inconvenience and I am satisfied with the decision

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for Parx online. A deposit was made on the 24th of $200.00. When trying to use the site I was informed you had to be in PA to have use of the site. I immediately requested refund. Parx said no refund could be made but a withdrawal. I then received a email requesting ID. I uploaded the requested Documents. I was informed it takes 24hrs to be approved. 3 days later I've contacted Parx again only to be told they will get to it. After many emails an contacting them on there site they still have not refunded my money. I've contacted my bank in regards. In 10 days the refund is not summited this will be filed as a fraudulent charge. All required documents an the amount of time on the website has been come an gone. I want my money back. Very simple refund to my card is what is required. Parx is trying to keep my funds even with there "requirements" have been met.

  Business response

  12/07/2021

  Parx Casino acted in compliance with the terms and conditions that this patron agreed to.  The withdrawal has been processed and the distribution made to the patron.  Parx considers this matter closed.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Many parx casino account was suspended do to no fault of my open also they are holding $400 that I can not get which is in my account when I fist sign up I verified my self to again they ask me to verification and I provided it and they still wont give me my money back or account they also ask for my bank account number and photo id and also credit and debit cards I provided that and they still have my $400 with out a way to take the money out this happened October 21 2021 and they suspended my account even tho I never put in my password wrong 3 times also the parx casino associate would not provide name or operation number and ask for my bank account info then the next email said they never ask which is a lie and I have picture proof which I had uploaded

  Business response

  11/12/2021

  Parx Casino acted properly and in accordance with the Terms and Conditions that the customer agreed to.  The $400.24 was sent to the customer by check on October 27, and he cashed it on November 3 - more than a week ago.  We consider this matter closed.

  Customer response

  11/13/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well, the trouble started when I tried to withdrawal money that I won 9/11/21. They wanted me to send a lot of personal information. Bank statements, utility bill, picture of me holding the credit card that I used, picture of my driver's license. I think that was everything. Well, I told them that I wasn't confident sending all of that information over the internet. They assured me that it was secure. However, even on the Parx  App under the Security section it states: "we do not guarantee the performance or adequacy of our security measures...." After reading this statement and also reading that I could change the type of witdrawal to a Cash Cage withdrawal and pick up the money at the casino with a photo id, that's what I decide to do. Once I did that, they suspended my account. I have no problem going to Parx  casino in person and proving my identiy, but for some reason they will not approve my cash cage request for my $2500.00 so that I can go pick up my money.

  Business response

  10/18/2021

  Parx has acted in compliance with its Terms & Conditions with respect to *** ***************'s request for a withdrawal.  This matter has now been resolved.

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