Reviews

WORST COMPANY EVER! NEVER NEVER USE CUSTOM We had 6 new mini splits installed in March 2022. One mini split was installed in each of our 3 bedrooms with condensation pumps to pump the water up through the attic to our main roof. From the very first use the pumps created an extremely loud noise the woke everyone up. We had a tech out who told us the pumps should not have been installed on the rafters and he would order a part to quiet them down. Over the summer we had several more techs come out, one of which laughed at how loud they were. Realize no one is getting sleep. Several more calls and another tech comes, brings the general manager who was professional but gave an attitude like HE was tired of dealing with this issue. He said he would order the parts and have them installed. We never heard from him again. And we still hear the pumps going on every night when we use the air conditioning. So last night (June 30, 2023) we noticed water leaking from the unit in our living room. The 3 downstair units don't have pumps because the are gravity drained to our basement then pumped to our utility sink. We called and a tech called back states he was on a job that would be awhile but he would be out. He then told us the fee would be $130. We disputed the fee and explained the issues we were having since the units were installed. He said he would call his general manager to see how he would proceed. He called us back and said we would still have to pay the fee but we could call the general manager today. He said it was a GM with a lot of experience and he should be able to help. I even asked if the manager would be in on a Saturday during a holiday weekend and was told he would be. I called today and the answering service stated no one was in but a tech would get back to me. CUSTON AIRE, INC. HAS THE WORST CUSTOMER SERVICE, POOR DESIGN, POOR INSTALLATION! They took our money and ran, not caring about the customer or their finished product.

When I moved here and found custom aire 7 years ago, I never once felt like I was getting taken advantage of. I inherited a 15 year old system that had its issues and fair share of repairs. The service guys were always pleasant and the office was attentive and polite. I didn’t have heat yesterday, and they fit me in the very same day and kept me warm. I always try to support a local small business, and I am incredibly happy with the professionalism at custom aire