Business ProfileforThe Big Fish Contracting Company

Date signed: 9/23/2021 Amount: $13327.56 - Extremely poor communication, they did not do the job in the way that was described to me and was told that was my fault - Gaco application on our metal roofing was done so poorly that I could see the old roof with my own eyes, even though I was told it would have multiple layers and the thickness of a quarter. When someone came to "fix" it, they dripped black silicone onto my porch and stairs - Left visible starter shingles, exposed nails, and only did dormer step flashing on spots visible from the street. The ones that were not able to be seen from the street were not done, and we would have never known if our contractor hadn't checked - Roofers damaged window framing we had just completed by a different contractor weeks prior to their arrival, causing an active water leak that then leaked into our interior ceiling and caused damage - Verbally approved to have our contractor come do an emergency repair only to NEVER pay him - When they came back to "fix" the window again, they left trash all over my roof and yard - no walkthrough done or any communication with me - They still didn't fix it. They have now come back on multiple occasions to "fix" the situation while continuing to leave HOLES in my house. - They have accepted fault on MULTIPLE occasions, yet continue to refuse to fix the situation. - Spoke to me with complete disrespect and called me a liar saying that there was no way there could have been a leak because they checked the past weather and they didn't see rain in the forecast. - Bullying and unreceptive attitude towards any and all concerns, and then not calling back or responding to us when they said they would. - Eventually, our contractor had to come back AGAIN to stop the active leak as they were unable to do so in the AT LEAST 5 visits they made - Our project manager offered to do the interior work FOR FREE, but Big Fish said no. Out of the $1900 we are in debt for due to the repairs, they offered $250.