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Transportation
Trans-Bridge Lines, IncorporatedThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 8 Customer Reviews
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Review fromLeslie S
Date: 04/29/2024
1 starLeslie S
Date: 04/29/2024
I waited at the usual pick-up location in Easton only find out, too late to catch the bus, that the location had been changed to the front of the building. Transbridge did not try to inform me in any way; no email, no sign at the usual location, no one around to ask, no notice when I purchased the ticket online only a few days before. The bus driver could have looked around the back to call out for anyone waiting there. Customer service was disinterested. It was entirely their fault, but all I could get was a credit, no refund.Trans-Bridge Lines, Incorporated
Date: 05/01/2024
Trans-Bridge Lines made every attempt to notify passengers of the relocation at the ***************************************. The pickup and drop-off location was changed from the interior intermodal to the front of the building on ******************. The change resulted from construction in the area which we were informed about on the afternoon of Thursday, April 25.We posted an alert on our website, posted the information on all our social media platforms ******************* Instagram, and LinkedIn), sent an email to our passengers, and placed signage throughout the terminal in ******. The signage was highlighted in yellow to catch the attention of all passengers coming in and out of the ticket office area.We would not have been able to inform ****************** of the change at the time she purchased her ticket because we were not aware of it at that time.Our bus drivers gave additional time to allow passengers to flow to the front of the building. Our customer service agent on site, checked the intermodal several times, informing passengers where they needed to be. This change was not the fault of Trans-Bridge Lines and was put into place by the City of ******. All of our bus tickets are non-refundable, however, we offered a credit to ****************** as an act of goodwill. We considered the matter resolved as we went above and beyond to perform excellent customer service and provide effective communication of the change for that day.Review fromLey W
Date: 01/09/2024
1 starLey W
Date: 01/09/2024
This is the 2nd time I have attempted to request credit for the unused tickets for the commuter pass. The customer representative said they don’t give refunds for unused tickets in the commuter books but their website policy says different. If the refund policy have changed then they should change their policy in their page. In the past they used to reimburse the unused tickets without asking me questions. However, when I called yesterday they kept asking me questions on what is the reason I am not using the remaining tickets. In November I lost over 15 pass and they never returned my call to discuss. This is totally unacceptable because their passes are expensive.Trans-Bridge Lines, Incorporated
Date: 01/09/2024
Trans-Bridge Lines does not provide refunds on Commuter Passes that have expired. The policy is correctly stated on the website as follows: Commuter / Multi-Ride Pass Refunds: Refunds on unused Commuter / Multi-Ride passes must be requested prior to expiration. Unused Commuter / Multi-Ride passes requested for refund will lose their discount provided by the Commuter Program. Valid, partially used, commuter passes will be refunded by first subtracting the full one-way adult fare value multiplied by the number of used tickets from the actual sales price of the original discounted sales amount. At times, this will result in no refund. Should a refund exist after the loss of discount, there will be a 5% administrative fee applied to the total remaining value of unused passes. To request a refund on Commuter Book passes only, please call 610-868-6001. Passes will be refunded to the debit or credit card used. All other tickets, including One-Way, Round-Trip, Reduced Fare, Cash Fares, and Pier Transportation are non-refundable. The customer has purchased four passes. Two passes were completely used. Their November pass expired, making it ineligible for a refund. Their current pass is active. This customer called our office on Monday, January 8, and spoke to a representative who asked questions to pass the information on to the proper person. The customer's message is currently in queue to be returned today to determine if a refund is due based on our refund formula as outlined above.Review fromNelida G
Date: 11/28/2023
1 starNelida G
Date: 11/28/2023
I booked a trip for my office for the holidays. I saw that I recieved a receipt email but never checked it for accuracy. The trip is Sunday so I checked the seats etc and found that the person who took my reservation overcharged me and booked for 7 instead of the 6 I made the reservations for. The last name on the reservation is not even a name I gave her. When I called to get my money back for THEIR mistake I was told NO REFUNDS OR CANCELLATIONS. I said I was doing neither but was trying to get a refund for the overcharge. A mistake on their part. They said absolutely not. That is theft. They overcharged me and would not refund me. I will now be contacting th better business bureau and my credit card. This is no way to do business. If your worker made a mistake it is not the client's problem, it is the business's problem. I cannot imagine doing business like that in my field or any field of business. They said since I did not see it immediately that they are not responsible!!!! WOW wonder how often they do this and then keep the MISTAKE.Trans-Bridge Lines, Incorporated
Date: 12/07/2023
Trans-Bridge Tours, Inc. has communicated with this customer and offered several possible resolutions. It was agreed that the extra ticket would be sold to another customer and a refund for the seventh ticket was processed for Ms. DeMartino. Trans-Bridge Tours considers this matter resolved.Review fromJeremy S
Date: 05/26/2023
1 starHello, Very bad experience with customer service - I would also put 0 star if I could. I had a monthly pass for 10 trips and I was only able to use 2 out of 10 for personal reasons (got covid19). I called in to see if I could use them or get a reimbursement as I read in T&Cs. The lady did not want to help at all, saying the same, cutting me off. 8 trips or $120 we were talking about, so I was hoping for more humanity and kindness. Nothing. Upset, I said : have a bad day as I have - thanks to Transbridge, she answered you too! Great experience, thank you!Review fromShanaye H
Date: 01/30/2023
1 starShanaye H
Date: 01/30/2023
Funny enough. I did not (and will not ever ride this bus) my experience with this company was, beleive it or not, as I was driving. I was almost run off the road by one of your drivers. How absolutely disgusting! To think they would go as far as to endanger themselves, me and those in my car, those who paid to entrust their life in their hands as they travel and others on the road is just absolutely low. What a shame. The number of the bus was * ***.Trans-Bridge Lines, Incorporated
Date: 01/31/2023
Dear Shanaye, In order to investigate your claim, can you please provide some additional details of your experience? What day and time did this occur? What road/highway were you traveling? Trans-Bridge Lines will await your reply. Once received, we will thoroughly examine the situation, including viewing surveillance video of the bus. Upon completion, we will follow-up with you regarding this negative review. Sincerely, Trans-Bridge Lines, Inc.Review fromMelanie A.
Date: 10/24/2022
1 starMelanie A.
Date: 10/24/2022
If I could give it zero stars I would. Purchased 4 round trip tickets ahead of time as recommended on their website. Four of us as a travel group were left stranded at port authority on October 22, 2022 with a “sorry guys, no bus”. What’s worse is that nobody is responding to my phone calls or emails to get a refund. I would not have purchased the tickets ahead of time were it not recommended on the website. I will never use them again, and neither should you.Trans-Bridge Lines, Incorporated
Date: 10/25/2022
Dear Melanie, Your email was received on Sunday, October 23 at 8:30 p.m. Please know Trans-Bridge Lines is not ignoring your request for a refund, but rather we are experiencing a higher-than-usual amount of emails. We apologize we have not responded quicker. Due to a last-minute situation regarding our motorcoach driver, Trans-Bridge Lines was forced to cancel your run. This was not a planned cancellation by any times, and was the result of the ongoing challenge our industry is facing with a driver shortage. We will certainly refund your tickets. You will be receiving a call from our Customer Service Department to process your refund with you. We are using the phone number attached to your account in order to contact you. We sincerely apologize for the negative experience you had with using our service.Trans-Bridge Lines, Incorporated
Date: 10/25/2022
CORRECTED RESPONSE: Dear Melanie, Your email was received on Sunday, October 23 at 8:30 p.m. Please know Trans-Bridge Lines is not ignoring your request for a refund, but rather we are experiencing a higher-than-usual amount of emails. We apologize we have not responded quicker. Due to a last-minute situation regarding our motorcoach driver, Trans-Bridge Lines was forced to cancel your run. This was not a planned cancellation by any means, and was the result of the ongoing challenge our industry is facing with a driver shortage. We will certainly refund your tickets. You will be receiving a call from our Customer Service Department to process your refund with you. We are using the phone number attached to your account in order to contact you. We sincerely apologize for the negative experience you had with using our service.Review fromKimberly F
Date: 10/14/2022
1 starKimberly F
Date: 10/14/2022
First time taking a 3 day trip with transbridge, we did the haunted happenings to new England and Salem, first et me say I was super excited about this trip, my husband was taking me for my birthday, highly disappointed, the 6 hour bus trip alone almost killed me,the lizzie borden house was excellent and the Jack o lantern roger Williams zoo was amazing, the dinner that was included in our package was just awful, horrible, who wants dried up Turkey, box stuffing and box mashed potatoes, so so disappointed!! Not to mention that we had to be up at the crack of dawn for the next 2 days, to be rushed around!!! 700 dollars so not worth it!!! Peace out salem???2022!!!Trans-Bridge Lines, Incorporated
Date: 10/18/2022
These comments were incorrectly submitted to Trans-Bridge Lines Inc. The review is in reference to our affiliate company, Trans-Bridge Tours, Inc.Review fromBob B
Date: 09/12/2022
1 starAvoid at all costs. This company is either totally incompetent or a straight up scam. The website clearly said (as of 9/12/22) that a cash fare from New Hope to NYC is $45 when paid to the driver. The driver however insisted that it was $55! (I have screenshots of the website that I’m happy to provide.) Even if it is the best case and the driver was right, Transbridge should honor what was on the website—obviously, if the correct price had been on the site, I would have purchased the ticket online and saved myself over $10. DO YOURSELF A FAVOR AND JUST TAKE THE TRAIN. More frequent, more transparent, more reliable.
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