Business ProfileforMaple Street Candle Co

I'll be holding my hand and getting a baby sitter as directed by Maple Street Candle supply! The neve of me to ask to speak to someone to discuss purching large amount of FO since they are fairly close to my location. They informed me I would have to speak to a smaller supply has that can be on the phone. It was an incredible repsonse and shed light on the true charecter of this supply house. They simply could say they have no individual sales person and can not do phone calls please send an email with all your questions. Every large supply house I deal with has a direct contact. I guess since I need a babysitter and somene to hold my hand the brick and mortars will close and my candle company will fail! Blown away by the treatment! who tunrs down 10g worth of Fo sales and then says to go somewhere else for my wax issues. I WASNT ASKING ABOUT WAX! Dont walk RUN!!!!!!!!! I should have checked all the negative reviews before purchasing! Obviously I am not the only one!

*** had contacted us with a vague request inquiring about products that we do not carry in sizes we do not carry. *** insisted on a phone call chat. Due to the volume of orders we receive we cannot spend the time chatting on the phone with every customer. Maybe in the future we will hire a dedicated phone person who can talk on the phone for 8 hours a day. ( very doubtful though as most inquiries are handled promptly through our existing system.) Upon informing joe that we were not a good fit and that he should continue with his current supplier *** became very rude while swearing at our CS rep. We do not do business with rude people that we cannot accommodate their needs fully as it is in neither parties interest. ***s response to letting him know that he should continue with his supplier a second time was to post this review and make threats to our cs rep. This reassures us that not doing business with this person was the correct choice. *** also pointed out he reviews posted here on the bbb which we rarely monitor. We process about 800 orders a week and generally have 0 issues with any of them. Unfortunately, people also generally only write a review on a less than stellar interaction. After 20 years in business we have experienced all types of people.