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            Business ProfileWater Heater Express

            Plumbing and Heating

            Contact Information

            1680 Narcissa Rd

            Blue Bell, PA 19422-2505

            Get Directions
            Email this Business
            (215) 802-7877

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Water Heater Express is an HVAC Contractor offering Installation/Repair services for Water Heaters, Plumbing, Heating, and Air Conditioners. Established in 1999, the company is family-owned and operated. They specialize in standard and custom installations of various water heaters and provide servicing for all their products. Additionally, they are authorized service providers for major manufacturers. Their services extend to the installation of pressure reducing valves and expansion tanks. Water Heater Express provides 24/7 service, ensuring you always have hot water when you need it.

            Business Details

            Location of This Business
            1680 Narcissa Rd, Blue Bell, PA 19422-2505
            Email this Business
            BBB File Opened:
            3/27/2006
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA72143 for this business, issued by Office of the Attorney General-PA

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • A Water Heater Express
            Business Management
            • Mr. Steven Manno, Owner
            Contact Information

            Principal

            • Mr. Steven Manno, Owner
            Additional Contact Information

            Fax Numbers

            • (610) 940-0849
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/27/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            on 1/26 2022 I had a water heater installed at my home . I had received a quote for installation and heater for 1295.00  by Water Heater Express . after heater was installed I was charged extra for "TAX" on heater as well as 5% additional tax for using charge card. total cost now 1541.08  according to tax act # 45 tax should be paid by contractor.. Another issue was a damanged water heater was brought to be installed. I did not want it but was told it was only "cosmetic" and was encouraged to take it. with much back and forth, the company did bring another undamanged heater. I did speak with the owner of co. Steve who refused to remove 5% tax .
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Vickey R

            10/20/2023

            I got a cold call (via Angi) from a guy named Steve (no last name). He called me late at night and starting talking like I had already spoken to him about a water heater. He was very pushy and talking really quickly which made me feel really uncomfortable. He then texted me specs on water heater brand I DID NOT want. In the middle of the call he put me on hold for a while. I finally hung up. And told him I'd talk to him the next day. The next thing he is sending me threatening and aggressive texts and bills phoney bills. He is telling me i dhould pay him $125 or he is going to take me to court bc he allegedly picked up a water heater even though we had not agreement of service. I am continuing to get harassed and barrage by threatening texts and phoney bills. I have been advised to contact my local police bc this guy mentioned my kids and is sending me photos of my neighborhood. He is scaring me. I had to put a star to post this but if I could would make it a warning.

            Water Heater Express Response

            11/03/2023

            We confirmed the equipment needed for this customer, we confirmed the appointment with this customer, we confirmed the date and time for the water heater replacement for this customer. Once we receive confirmation on a job, we order the customers equipment, which in this case is a non-stock item (75-gallon gas), and we paid our technician to pick up the water heater so that it would be in stock for the confirmed appointment the next day. That morning our technician loaded the customers equipment on the truck and subsequently the customer called and cancelled. We have a binding verbal contract and already started work on this customers job. We billed this customer for our time, and for the re-stocking of her equipment in the amount of $125 and will be pursuing legal action against this customer.
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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