ComplaintsforKappa Publishing Group

• Initial Complaint

  05/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Horoscope Guide Refund NEVER processed. I mailed a check in the amount of $63.00 to Kappa Publishing on October 18, 2022 to renew my subscription for their Horoscope Guide magazine. The Invoice for October stated that 3 more Issues remained. The $63 was for a two year renewal. I discovered that the Horoscope Guide was discontinued. Mid January 2023 I began phoning the Kappa Publishing Customer Service Line. I was told that my 2 year payment would be automatically transferred to an Easy crossword puzzle Magazine. I informed the agent that I have zero interest in a puzzle book and that I wanted a refund. I was told that she would go ahead a process a refund check for the $63 dollars. I waited until March 2023 for a refund check. I called on 3/28/23 and was told by an agent that a refund check had been issued and mailed in February. I have a USPS (US Postal Service) Informed Delivery account and a check was never delivered to my address. The agent said she would "send a note to follow up". I called again on April 26, 2023 and asked politely for my refund that I had been promised. The agent told me that the subscription cancellation was still "pending" from February 3rd. I asked her if a Refund check had been issued? And she told me 'NO', a check had not been issued yet. Interesting as that is not what I was told by the previous agent. She said that she "would go ahead and process that claim". and that a supervisor would contact me through email. I had her confirm my email address and mailing address on file. I have NEVER heard from KAPPA through email or mail. (not in my spam, either.) Here I am on May 26th 2023 with no correspondence and no refund. Please help me! Thank you so much! **************

  Business response

  06/28/2023

  We have reviewed the complaint by **************************  Our records indicate that a refund was processed on February 2, 2023.  We will take the customer's word and issue another check for $63.  It will go out next week so it should be received in mid-July.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Back in 2021 I subscribed to Variety puzzles magazine by Kappa, when I didn’t received any books I called them, was told they were having distribution problems, to be patient, after I only received 2 books, after I gave you the benefit of the doubt and renewed, well after waiting for months and nothing I called back, my check was cashed on August 3, 2022 and they had no record of my check or account, I’ve been calling faithfully every week requesting a cancellation and refund, nothing happens! Your system shows you canceled me on February 13 and a check processed, where is it? I’m in Florida like Kappa! It doesn’t help to call anymore, I have talked to everyone already, it’s not the operators, it’s your company! I want my money! You guys are thieves! Stealing money from me a senior citizen! Maybe with all these complaints, we all should call the police for robbery! Give me back my $22.80! I complied with your requests and sent you the necessary proof of my payment, imagine if you do this to everyone that subscribe, you guys are rich by now! I need my refund please!

• Initial Complaint

  02/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In August of 2022 I sent ck#**** for $39.00 to Kappa Publishing along with an order for a subscription to All Number Fill-In Books. Kappa cashed the check and it processed through my bank on 08/24/2022. However no All Number Fill-In books have been received. I have called them several times and have sent them a copy of the cancelled check twice. There still has not been any resolution to this lack of service. Can you help with this?Thank you,******* and *******************

  Business response

  03/10/2023

  February 22, 2023 

  Dear ******** ******* 
  

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Please accept our apology for the delay in processing your request. 

  Unfortunately, we show no record on file reflecting a payment of $52.70 for June 22 . Please provide a photocopy of the front and back of the canceled money order reflecting Kappa's endorsement. Please mail all pertinent information to the following address. 
  

  Kappa Publishing Group Inc. 
  PO Box 96 
  Fort Washington PA 19034 
  

  Upon receipt of the requested information, we will give our immediate attention in resolving this matter to your satisfactory by way of fulfilling the order or 
  reimbursement of the payment amount. 
  

  Please accept our apologies for any inconvenience this may have caused. 
  

  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  02/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On October 31st 2022 I mailed my check for $32 to the company with their coupon for two subscriptions for that price of the cryptograms special magazine , one for myself and one for my sister. The company cashed the check. However, to date 2/ 9/2 three, I still have not received my book of cryptograms nor has my sister received hers. I called the company last week and they said they were sending it out I should have already received it by now. They would send another one by Wednesday 2/8/2023. I still have not received,nor has my sister received, the Cryptogram Special book. I called the company today and was told I should have received two copies by now and they would extend my subscription to August of 2023. She confirmed my mailing address, which is correct on their record. My problem is twofold: I want my subscription activated and to receive the cryptogram special books I paid for as well as my sister to receive hers. I paid for a one-year subscription for each of us which was to start November of 2022 or December 2022 and run for a year, not until August of 2023. If they have mine and my sisters addresses correct, then why are we not getting the magazines?

  Business response

  03/10/2023

  February 22, 2023 

  Dear ******** ******* 

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files to mail the magazines. 

  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 

  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused. 
  Good News!! ****** has figured out some solution to this dilemma and label are now being produced, unfortunately it will take a few more months to get caught-up with the rearranges. All subscriptions will be extended of extra months due to this delay. 

  Unfortunately, sometime were interfaced with issues that are lost, stolen or destroyed in the USPS system. We have therefore enclosed comp issues for you. 

  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I had a subscription for the Horoscope Guide. I received magazines from about April- Sept. I received no magazine Oct, Nov, received Dec last week of month, and nothing since. First they said all sent, then customer service said, binding issue, now saying they are stopping after a Dec. Annual magazine (which I never got). They told a fellow subscriber it was mail permit issues. So seems like just fraud to get your money and lies afterwards. I would just like the magazine including the Annual one supposedly issued in December and a refund for the year except the 4 months received before Oct 2022.

  Business response

  03/21/2023

  March 10, 2023

  Dear Sir or Madam,

  We are responding to the complaint from our OpenSky Secured ****® Card customer ******** ** ******. 
  

  In order to comply with the Gramm - Leach - Bliley Act (GLBA), Capital Bank, N.A., has contacted the consumer directly. We have addressed their complaint and a letter was mailed to the customer today. 
  

  Our bank has requested that ******** ** ****** contact the Better Business Bureau, directly, in response to our findings. Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records. 
  

  Sincerely, 
  Capital Bank 
  Customer Service

  Customer response

  03/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help!
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a welcome back offer in the mail for Favorite Search N Circle Jumbo, my son sent them a check on July 29, 2022 for $17.40, I never received any magazine so I had my son send several emails never got a response, finally I called on September 22, 2022 talked to a customer service rep. said she would send another magazine never received it, called again on October 26, 2022 talked to a another customer service rep. she also said she would send another issue and extend the subscription for extra month, never received any magazine. Called on November 10, 2022 left a message with customer service to cancel my subscription and send a refund check, no one ever called back. Called again on November 11, 2022, left message to cancel and send a check, no one called back. Called again on November 18, 2022 finally talked to someone explained what happened and wanted to cancel my subscription and send a refund check to my son gave her all the information said he should receive a check within 2-3 weeks never received a check.Called again on January 4, 2023 and January 9, 2023 left messages both times stating what happened and that I wanted to cancel my subscription and to send a check to my son since he paid for this, left my number so I could give them the mailing address no one called back.

  Customer response

  02/23/2023

  Re: ID#********

  I received an email from you today asking if I heard from Kappa Publishing about my complaint. Yes, I received a check in the amount of $17.40 on January 27, 2023, however, I sent it back on January 28, 2023 because the check was made out to my name, and I told the customer representative **** on November 18, 2022 to make the check out to my sons name because he is the one who paid for it, I also left this same information on numerous voice mail messages. My son still hasn't received the check.

  Thank you,

  ******* ****

  Customer response

  03/02/2023

  Hello,
  Just wanted update you on the above complaint.  My son finally received a check in the amount of $17.40 on February 13, 2023 a full refund for the magazine I never received. If it wasn’t for BBB he would have never received the check.
  Thank you,
  ******* ****

  Business response

  03/07/2023

  February 15, 2023 
  

  Dear ******** ******* 
  

  Thank you for your inquiry regarding our mutual customer named and address. mentioned above. 
  According to our records, a refund check #**** was issued to **** **** dated January 13th in the amount of $17.50 for cancellation of her subscription. 
  The check was returned and voided a new check was issued to her son **** **** as per her request and mailed to him February 9th. 
  With this letter in your files, we do consider the matter resolved. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear BBB, I'm filing a second complaint about Kappa Publishing Inc. as I haven't received my 2023 Horoscope Guide magazine yet. I mailed my check dated Aug. 6 for $28 for 8 issues. I didn't have my Renewal Notice then, otherwise I would have used that. I didn't specify that it was a Renewal. In hindsight maybe I should have, and then I might have received my Jan. issue. I emailed Customer Service on Nov. 9 inquiring about this year's subscription. ************************* emailed me on Dec. 7. I emailed her back on Dec, 7 with the documents she asked for. As of today, Jan. 5, I haven't received my Jan. issue yet. As I've stated before, I don't have any problems getting my mail, and I get international mail too. The problem got resolved last summer with the first complaint, and I thought that I wouldn't have anymore hassles. If they don't honor my sub. renewal, then I'm requesting a Refund. Thanks again for any help.***********************

  Business response

  01/31/2023

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Please accept our apology for the delay in processing your request. 
  Unfortunately, we show no record on file reflecting a payment of $28.00 for August. Please provide a photocopy of the front and back of the canceled money order reflecting Kappa's endorsement. Please mail all pertinent information to the following address. 
  Kappa Publishing Group Inc. 
  PO Box 96 
  Fort Washington PA 1903-4 
  Upon receipt of the requested information, we will give our immediate attention in resolving this matter to your satisfactory by way of fulfilling the order or reimbursement of the payment amount. 
  Please accept our apologies for any 
  inconvenience this may have caused. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department

• Initial Complaint

  01/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order with Kappa Publishing on June of 2022. Ordered 17 issues of Crossword Puzzles Only at $52.70 and my check was cashed on June 23rd. I have been talking to them and trying to get them to send my order ever since. I have mailed them a copy of my check front and back on October 15, 2022 as they requested. Today January 4, 2023 when I called I was told I was getting 9 issues starting on January 19 or 20 for $16. That is not what I paid for and I told the person on the phone I would like to speak to a supervisor and she told me that I will receive a call back within 48 hours. I think this is criminal.

  Business response

  01/31/2023

  January 17, 2023 
  

  Dear ******** *******

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Please accept our apology for the delay in processing your request. 
  Unfortunately, we show no record on file reflecting a payment of $52.70 for June 22 . Please provide a photocopy of the front and back of the canceled money order reflecting Kappa's endorsement. Please mail all pertinent information to the following address. 
  Kappa Publishing Group Inc. 
  

  
  

• Initial Complaint

  12/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  we renewed our subscription to cryptoquote book on july sixteenth 2022 and have not received any copies since we renewed the subscription.our check for $51.00 to kappa publishing group was cleared the bank shortly after.we would like all back copies and to continue to receive the current copies for the remaining of our two year subscription.

  Business response

  01/31/2023

  January 18, 2023 
  Dear ******** ******* 
  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files to mail the magazines. 
  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused. 
  Good News!! ****** has figured out some solution to this dilemma and label are now being produced, unfortunately it will take a few more months to get caught-up with the rearranges. All subscriptions will be extended of extra months due to this delay. 
  As per **** ******* request, we have therefore enclosed her refund check. With this letter in your files, we do consider the matter resolved. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 

  Regards, 
  Kappa Publishing Group, Inc. 
  Customer Service Department

• Initial Complaint

  12/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a year subscription to get 9 issues. I only have received 3. The last issue I got, after complaining to BBB, was August 29, 2022. I have called them numerous times to no avail. I want my magazines now or to be recompensed for all the trouble I have had.

  Business response

  01/31/2023

  January 18, 2023 
  Dear ******** ******* 
  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files to mail the magazines. 
  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have 
  caused. 
  Good News!! ****** has figured out some solution to this dilemma and label are now being produced, unfortunately it will take a few more months to get caught-up with the rearranges. All subscriptions will be extended of extra months due to this delay. 
  As per ***** ************ request, we have therefore enclosed her refund check. With this letter in your files, we do consider the matter resolved. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩