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Business Profile

Heavy Haul Trucking

Staar Trucking

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a truck from staar trucking. The lease payment is for 1700 dollars and ****** dollars for insurance every 2 weeks. Staar canceled the lease from me after 4 days on 1-15-2025 Of the 2 weeks.I was charged for the whole amont of 1700 dollars for 2 weeks and the whole amount ****** for insurance. So I was not supposed to be charged for a truck I didn't not have position of or a contract on.The owner told the billing department to charge me. HR who is ( ***** ) for staar trucking on 1-15-2025 told me i would only be charged for the time of the lease and my lease ended on the 1-15-2025. The 2 weeks would have been 1-12-2025 to 1-25-2025. The owner took $2,158.79 dollars for 2 weeks. And only should have been $453.32 for 4 days on the lease and ****** for insurance. The total of $584.40 So staar trucking owes me the some of $1,574.39 dollars. I've contacted the company and was told that the owner had to sign off on paying me back the money that is owed. For the first week I was told he was out of town and would be back on the following week on Wednesday. The next week I was told he was still out of town. After the third week I was told a phone call was going to be made and now it's on the 4 week and I'm not getting any response on text messages or phone calls from the HR department.

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