Complaints

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I noticed within the last week that the paint on my back bumper is cracking which is what they repaired on my car a year or two prior I called and made an appointment took it down to be looked at because they tell you their paint jobs have a lifetime warranty the manager told me that I either backed into something or someone hit my car because there is a scuff mark right below where it is cracking I had my boyfriend and my dad as well as myself all look at it there is no scuff mark below the cracking there was some dirt that wiped away no scuff mark I would like the paint repaired on my bumper

  Business response

  12/07/2022

  We do offer a lifetime guarantee on all of our work, but if new damage occurs that voids the warranty.  On a plastic bumper paint will not just crack.  It would flake if not prepped correctly.  That is not the case for this vehicle, there was no flaking of paint, only cracks.  The cracks were in the same location that there was a scuff mark that the vehicle had another impact to the bumper.  From the impact it would have flexed the bumper and cracked the paint.  We did offer if she wanted to have it repaired we could give her an estimate. If the customer would like I could have a rep from our paint company explain further how the bumper would have had an impact of some sort for it to crack the way it has. 

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I will take a picture and upload when I get out of work we took a towel and wiped the bumper off yesterday and there is absolutely no scuff Mark present
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩