ComplaintsforM@C Discount

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 11, 2022 I won a bid for an air fryer at $56.98. I went to the location to pick it up. There were 2 addresses in the app for me to pick up the item. 270 college street that I went to for the past year, and the other address was 1500 chestnut street. I ended up at 270 college street only to be told that 1500 chestnut was the new one that I needed to go to. I ended up at 1500 chestnut 10 minutes after 6pm. They closed at 6pm. So I decided to try another day. When I showed up on May 16, 2022 I was told my item was considered abandoned. I asked if there’s any possible way I can still get the item. I was told no. I said I am not paying for an item that I did not receive. The lady goes on about the policy, which is understandable. She says there is nothing she can do. I immediately contacted my credit card company and filed a dispute. My credit card company wrote me a letter stating that the merchant says I received the goods as described. That is a 100% lie. My credit card company then asked me to provide proof of the transaction. I attempt to log onto macbids app to get the transaction details. I receive a message that my account is suspended and can not log in. So now I can not access the proof. There is a very simple solution, but they are making it hard. I paid for an item, give me the item. If no item, please give my money back. Why would I give a company $56.98 of my hard earned money for free?

  Business response

  05/26/2022

  All items won in the auction must be removed within 3 business days.  If a bidder is unable to claim the items prior to the removal deadline, the bidder can place a "hold" on items giving an additional 5 business days for removal.  All items that are not claimed by the winning bidder are considered Abandoned and no refund is given.

  Customer response

  05/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I would have liked to get the item to resolve the matter, but I am only open to a refund now  I’d rather not be associated with a company that thinks it’s ok to steal a persons money without services provided. The policy that they posted I was not aware of, but it’s not a contract. My policy is to not give away my hard earned money for free. This looks like it’s leading towards small claims court.

  
  Regards,
  
  *********** ******

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  False Advertisement: It stated Weber Summit S-460 Built-in Natural Gas Grill. I purchased it for $570 plus fees went to install and its a Propane Gas Not Natural gas

  Business response

  05/10/2022

  If the listing in the auction stated the gas type of different than the item received, please return it for a refund.

  Customer response

  05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *****

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased several item during April. Two of these items were transfers from the Butler location. A few others were transfers from other locations. The items being transferred from Butler were not showing up, I received other transfers well after this purchase yet these items from Butler did not arrive. I emailed M@cBid to inquire about them. I figured there was a glitch in the system or something got missed because they were not coming. I waited a few days and never received a response to my email. I filed a chargeback as M@cBid would not respond and the items weren't coming. After I finally received the items I canceled the chargeback. Only to find out that M@cBid has suspended my membership that I paid $29.99 for. When I called I was told that it would be cleared if I emailed them proof it was cancelled. I did and they still won't reinstate my membership, nor will they refund the membership that they cancelled. I know their reply to this will be something like: Our position is that if a bidder is so unhappy that they reach out to the credit card company and are willing to provide misleading details, that bidder will never be a happy customer. We like Happy Customers. We do suspend the account because this type of behavior is suspicious at best, and fraudulent at worst. It seems to be the best policy to just discontinue the business relationship rather than allow bidders to take merchandise without paying for it. I provided completely accurate information. This company will cancel your account and not refund your money and tell you it's your problem. The customer service is abysmal.

  Business response

  04/29/2022

  When a chargeback is filed, our ability to refund any purchase is restricted by the terms of our merchant processing agreement.  This can take weeks to resolve and reopen the account.  We prefer that bidders deal with us directly to resolve situations that may arise.  In every situation where a refund is due to a bidder, it is made as soon as possible.  In some rare cases when the bidder files a chargeback, it will take significantly longer to get any refund that is due.  

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an item that was listed as "open box" . There are 3 categories, like new, open box, and damaged. I went to pick up my purchase, the box was taped shut. On the side of the box was a note saying "broken lid" . I immediately took it to the front to speak with a manager. I opened the box in front of him to see the item. The lid was partially there, a frame with the glass broken out of it. Why wasn't this item listed as damaged instead of open box ? You cant open a taped box if you want to inspect it before bidding. I asked for my money back or a store credit, which the manager refused. It is false advertising. If you are going to categorize items they should be correct in the description. I have noticed an extreme amount of complaints about this company. They need to get it together.

  Business response

  05/05/2022

  All items are available for inspection for two days prior to the auction close.  All items can be opened for full and complete inspection including testing under power if applicable.  If a bidder does not have the time to inspect, we offer Buyers Assurance and Preferred Buyers Club Membership.  These options allow for bidders to purchase "return policies" for items. 

  The comments about not being able to open taped boxes is just untrue.

  Customer response

  05/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 
  Regards,
  
  ******** *******

  Customer response

  05/09/2022

  From: ******** ************************>
  Date: Fri, May 6, 2022 at 9:22 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <[email protected]>
  
  
  I was able to have full resolution with this company. They were very apologetic and willing to resolve this issue. Thank you for your time. ******** ******* 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The stores have been selling very damaged items and listing them as regular items because in there words they dont have the time to inspect all of the items. They used to mark broken things as Damaged so the bidder knows while bidding . Now they claim its not their problem. We just bid and won a water cooler with ice machine and it was listed as a $369.99 product our winning bid was $105 + all of their fees and tax. Got it home and the drain plug is busted off, the whole back and front is so broken that the ice door cannot even stay connected to the cooler. They refuse to return it. We also bought a razor scooter also not marked as damaged that doesn't even turn on. Also will not return. The scooter was marked as a $380 item, we won for a $180 bid + fees and taxes. They are selling unusable items like they are new. We have spent thousands of dollars their over the last few months. When you try to take the unusable items back that treat you like you're a scumbag and belittle you. I would like a refund of the money we paid for the unusable items.

  Business response

  05/02/2022

  This appears to be an unfortunate situation that could have been avoided.  In liquidation auctions, there is no guarantee of the quality of product unless a bidder personally inspects items before bidding.  If this is not possible, we offer solutions that include a "return policy".  I would like to understand the extent of the damage.  Please reach out to me directly to solve this issue.  My email is *************.  Thanks,

  Customer response

  05/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Picked the air fryer up on 4/19/2022 brought it home and it does not work the item was describe as open box.

  Business response

  04/20/2022

  This seems to be a case where the bidder did not read the Terms and Conditions of the auction prior to bidding.  These T&Cs are presented to the bidder at two separate times prior to bidding. Once when the initial registration is completed, and then a second time for each individual auction. The definition of an OPEN BOX item is as follows:

  2.10.2 Open Box – Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, you should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.

   

  Based on the definition of an Open Box item, as agreed to by the bidder prior to placing a bid, this complaint is nonsensical.  The bidder had the opportunity to fully inspect the item prior to bidding.  The bidder had the option to purchase the additional Buyers Assurance, but elected not to add on this service.

  It is unfortunate when a bidder gets and item that does not meet expectations, but the bidders must take responsibility for reading the terms and conditions of the auction prior to bidding.  The bidder then must bid accordingly.

  Customer response

  04/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards, and I accept that it was suppose to be my responsibility to inspect the item.
  
  ******* ****

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have lost a lot of money to M@C Bid by taking chances on items that appear to be acceptable in pictures but turn out not to be when we receive the item. I could provide a long list of such items but since they’re marked “open box,” we know there is risk. We just often lose out by taking that risk. For example, we bought a locker/cabinet that was marked as “open box.” It was very heavy so we assumed the parts were in the box which we were able to peek inside. Per Amazon, there should have been 32 total pieces (including instructions). Brought it home and discovered we got 6 of the pieces. So it was missing 26 pieces and just had to be thrown away. Again, it was a risk that we took and obviously shouldn’t have. It’s one of several examples. Please note, we have also received items that were perfectly described. Today, we bought a mat that was advertised to specifically fit the bed of a Ford F-150. It came in a clear plastic bag so we could see the item was not damaged. However, when we took the item to our F-150, it not only does not fit the truck, it looks like it isn’t even made for trucks. Drove 45 minutes each way for that. I was informed that since I left the warehouse with the item, I could not return it. Even though it was significantly mislabeled. I have attached pictures of what was advertised versus what we received. IMO, consumers should not have to pay 10% for the ability of returning an item that was mis-advertised. It feels like consumer protections are nonexistent with this business model unless you pay for the ability to return an incorrectly advertised item. The staff at M@c Bid are just doing their jobs. No issues with any of them. But this business model needs reviewed. The items need checked more thoroughly, pictures need to be clear and meaningful, and there should be a more common sensical resolution process when it’s obvious the consumer has unwittingly purchased a faulty product.

  Business response

  03/30/2022

  It seems that this complaint contains many accurate facts regarding the auction.  The only inaccuracy is that if an item is identified incorrectly, a refund is issued.  If an item is identified to fit a certain vehicle and is actually for another vehicle entirely, the item is eligible for a return.  As this complainant states, there is inherent risk with liquidation purchases.  We have never received a complaint from a bidder that inspected items before bidding.  If a bidder elects not to purchase the additional insurance, they are taking a greater risk.  It makes little sense to make a conscious decision to increase risk, then complain when things do not meet expectations.  

  Customer response

  03/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  

  I went to M@c Bid today and spoke with General Mgr (A.J.) in Washington and he was extremely helpful and understanding of the situation.  A.J. called me personally to ensure I was satisfied with the resolution, which was for my money to be refunded.  I am satisfied with the business’ response and I must say, impressed by the manner in which they made things right   It seems I was likely just given inaccurate information from an employee when I advised the item was incorrectly listed.  Mistakes happen and the point is, they made it right   Thank you, M@c Bid.

  
  Regards,
  
  ******* ******

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an item that was labeled "open box". I also understand that "open box" also means a piece may be missing. With that, I will continue. When I picked up the item, I opened the item and noticed that it was not complete. As for inspecting the item, the item was completely wrapped in plastic and bubble wrap which made it impossible to fully visibly inspect the item. I argued that this item should not have been labeled "open box", it should have been labeled partial as it only came with one piece of what looked like to be about 9 pieces. How can someone sell something and label it as an open box item when its literally one piece of numerous pieces, when they also have a "partial" and "damaged" option they display on numerous items. In theory, this thought process would allow this company to sell a full size Ford pickup truck as an open box item and then give you the oil filter and tell you that it does say its missing a piece. When I spoke to the manager, I was asked if I was a member and when I said no, he said "Tough luck bro". When I called customer service, they informed me that they can't do anything and the manager has final say. I've purchased a lot of items from this sight and understand the risks, but this particular transaction was absolutely misleading and could have been resolved but I was brushed aside and dismissed.

  Business response

  03/23/2022

  We have refunded the bidder.  The listing was inaccurate, and the situation has been addressed with the individuals involved.

  Customer response

  03/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** ******

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought 80v cordless snow thrower it was listed as open box, which I understand you may have minor damage or missing parts. But my reason for the return request was because the item did not run.. you are asked to inspect the items but how can you tell if the item is operational especially when you have to charge the battery. That is something that u can't do at the location. Spent $209.35 on an item that doesn't work. This was bought on i****** ******** If you advise to inspect all items prior to auction then maybe you should have charged batteries on hand to make sure items are operational.

  Business response

  03/25/2022

  All items are made available for inspection two-days prior to the auction close.  Degrees of damage and functionality is specific to individual bidders. We allow for complete testing, including items powered by batteries.  Bidders check batteries on cordless tools everyday, and those bidders are never disappointed.  In this case, the bidder did not inspect the item or make any attempt to determine the condition prior to bidding.  We also offer "Buyers Assurance" which allows for a 5-day return policy on all items.  The bidder elected not to add this benefit to the bid.  

  We make attempts to reduce the risk when buying items from a Liquidation Auction, but ultimately getting items at 80% discounted prices has inherent risk.  Bidders must understand these risks and bid accordingly.

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ********

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a Thule roof box that was listed as an Open Box item. The image showed it wrapeed in plastic. When my husband picked it up it had a very large crack in the back of the box which was clearly visible. He spoke to the manager who basically told us that we were out of luck, that we should have inspected it prior to bidding. This item should have been advertised as “damaged” and not “ open box”. It is structurally unsound and really not able to be used. If not something like this what qualifies an item to be listed as “damaged”?

  Business response

  03/31/2022

  The images provided are difficult to interpret.  Please bring it back to any location and ask the manager to call Shawn if a resolution cannot be reached.  Mention the response to this BBB complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩