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Business Profile

Extended Warranty Contract Service Companies

Service Line Warranties of America

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BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.57

Average of 290 Customer Reviews

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Review Details

  • gus p.

    Date: 06/06/2022

    gus p.

    Date: 06/06/2022

    This Company is nothing less than rip off. A lazy supervisor on their WOW team, lies and changes her story with every phone call, every email and of course the voice mails that she never leaves.Be very cautious as this same coverage is better and easier through a home warranty company.I will continue to pursue my reimbursement as promised.

    Service Line Warranties of America

    Date: 06/07/2022

    ***, thank you for your review. I am sorry you are not happy with your service. I see your complaint was escalated for a supervisor to reach out to you so we can discuss your feedback. We will speak to you soon. Have a good day!-****

  • Sandra L.

    Date: 06/06/2022

    Sandra L.

    Date: 06/06/2022

    The service was great ran a camera thru the lines found pipes were collapse on the front glint to main sewer waiting to see if this company will respond soon to fix problems as per contractual agreement

    Service Line Warranties of America

    Date: 06/22/2022

    ******, thank you for your feedback. We are glad to hear your service went well. Be sure to let us know if you have any problems with *********** concerns. Have a good day!-****

  • Keisha C

    Date: 05/30/2022

    Keisha C

    Date: 05/30/2022

    Service Line warranties is a scam. Usually when a plumber is needed there is some kind of emergency. This company took over a week to get the cracked line issue fixed. It is not fixed a week later after I explain sewer water was coming into my home. I had a plumber ready to help me and do the work and they refused to reimbursed me if I used them. Heres is what I learned: they have three teams 1. Customer ********************** 2. Repairs management - ***, Superivioe Mr. ******** 3. Escalation team Company location ************, but serve ******* and Georgia. They have ZERO No 24 repairs service Business hour Monday - Friday 8-5 Saturdays 8-5 When you call for emergency help, they just pass you from one department to another. It is so frustrating and heart breaking when these companies take your money and dont get immediate help. The customer ********************** rep told me to turn off your water. When I explained sewage was back up. I didnt have the funds to put my household into a hotel for a week. How to know who to call on list? Somebody is getting rich. It is a private owned company collecting payments, with **** poor customer ********************** or urgency in emergency situations. They also do provide anything in writing. I asked for an email three times to confirm details about my account, the plumber they were sending, the appointment time and cost. They refused to send any informations

    Service Line Warranties of America

    Date: 06/01/2022

    ******

  • Karen S

    Date: 05/27/2022

    Get this warranty! I have saved $1000's and my neighbor had to pay $15k out if pocket. Service Line Warranties of America is so worth it!! Peace of mind!

  • Wendy H

    Date: 05/26/2022

    They cost me more than if I'd never had their service. The first service call we had with them to repair a leak, they cut out the on/off valve next to the house, which is against code. They used some temporary items to join the hoses. All quickly buried, so we didn't see it. Leak returned, When they came the second time, we found out about the missing valve, and they refused to repair it and bring it back into his compliance. Their guy offered to repair for $2300. His quote was a single number written on the back of a business card. We're declined and found someone reputable, who did the work at about half the cost. Yes, I did speak with their customer service repeatedly. Escalated to management, and they refused to stand by their work.


  • Larry K

    Date: 05/20/2022

    Larry K

    Date: 05/20/2022

    We have always received prompt service in all the years we have been associated with Service Line Warranties of America. Our clogged drain was taken care of the very next morning.

    Service Line Warranties of America

    Date: 05/25/2022

    *****, thanks for your feedback. Glad we were able to get you taken care of quickly! Have a good week.-****

  • Linda B

    Date: 05/18/2022

    Linda B

    Date: 05/18/2022

    I would give zero if I could.. I have been paying for this warranty for years. In the last 6 months all lines in the same bathroom backed up twice. I had ithe lines cleared and the second time, had ****** camera video the sewage line, and the pipes are indeed failing. Service line said they wouldn't cover it because they didn't diagnose it.So they know my sewage pipes are failing, they know I've been paying them for years for the sewage and water pipe warranty but now that there is a "covered" problem that cost me $700 to video tape, service warranty won't fixed it? I think their purpose is to collect your money for service insurance and not provide any service when you need them.

    Service Line Warranties of America

    Date: 05/19/2022

    *****, thank you for letting us know about this. We would like to speak to you directly to see how we can help. I will have a specialist with the ****** of ************* reach out to you soon. Have a good day.-****

  • Robert L

    Date: 05/16/2022

    Robert L

    Date: 05/16/2022

    The service rep was on time for the appointment, inspected the reason for the call, explained the results of the inspection and what needed to be done to resolve the situation. Not only was he courteous, I also learned something what caused the problem and the service rep gave a recommended solution which I agreed with,.

    Service Line Warranties of America

    Date: 05/17/2022

    ******, thank you for your review. I am glad to hear everything went so well for you. We hope to always be able to help when you need us. Have a great day!-****

  • Lora B

    Date: 05/12/2022

    Lora B

    Date: 05/12/2022

    Right now I'm not sure whether I'm going to continue with CSP. The rates are increasing from $3.49 monthly to $12.49. I know inflation is rampant, but an increase of more than 250% is downright price gouging.

    Service Line Warranties of America

    Date: 05/17/2022

    ****, thank you for your feedback. I am sorry you are not happy with the rates of your current plans. I will have a specialist with the ****** of ************* reach out to you to see if we can help in any way. Have a great day!-****

  • Dan M

    Date: 05/04/2022

    Dan M

    Date: 05/04/2022

    It was a Nightmare.... having paid for your service for years.. when the call came..the Contractor was insulting and did marginal work (when Patching my line he made no effort to clear or clean the pipe when putting on a temporary patch he left lots of area for the patch to fail claiming he could not clean the pipe on the outside due to its age... ( then why did he not recommend the replacement of the 70 year old water line.). Being told to due the least amount of work he was sloppy. When asked Directly when can i use the water and Drink it.. " I would never Drink it " was his comment and he continued to give me negative information about my water service. LATER I HAD ************ OUT. They confirm even they had reservations about a patch on the 70 year water line... i had continued to carry your service but have decided that i don"t ever want to have that service provider in my yard or near my home and will cancel your services. I had 2 Great plumbers available.. both gave me great confidence that they could carry the work and do it correctly this was not the case whit the Jerk and his personal issues who represented your service.... if that's your response team i will deal with it without your insane Plumber The Plumber should be fired and is a person that i would never have allowed to touch my property ... min after meeting your agent i had issues and still do.. If you would like more information i would be glad to tell you what happened and why your never seeing my money again.***

    Service Line Warranties of America

    Date: 05/06/2022

    ***, thank you for your feedback. I am sorry you were not happy with your technician and we would definitely like to speak to you about it. We will have a specialist with the ****** of ************* reach out to you. Have a good day!-****

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