ComplaintsforDeka LASH
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/5/21, I attended an appointment at Deka Lash in Washington, PA to have a lash lift and tint performed on my eyelashes. This is process that includes applying a perming and dye solution to my eyelashes that gives them a more lifted and darker look. During the service, I did experience some burning, which I thought was normal as this was my first time having this done. However, after speaking with other professionals in this field, burning should not occur. Within an hour after leaving the salon, my eyelashes began to curl and fray and looked very damaged. They also were very tight to my eyelids. I reached out to the salon, and they suggested wetting them to get them to come down, which goes against the after-care instructions of keeping them from getting wet for the first 24 hours. Pictures were forwarded to the lash tech, who acted like she wasn't sure why they did that. After many phone calls, all was offered was service credit, and no refunds.Initial Complaint
07/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
7/5/21 - $92.99 Lash Lift & Tint (WASHINGTON, PA LOCATION) I received a lash lift and tint with Monica and within 20 minutes of leaving, my lashes were almost sticking to my eyelids because they were curled so tightly. My lashes are crimpy and even the bottom lashes were crimped. Monica reached out and offered to fix it for free. I did not feel comfortable having her do my lashes again due the the negligence the first time, along with the stinging pain she put me through during the process. After numerous calls and emails, all the owner was offering was a service credit for the lift. There is a no refund policy, but I did not sign anything and can't find the policy on the website. To offer a service credit when I don't want to set foot in the studio again does not resolve the issue. The corporate office had me go to their salon to fix them free of charge, but that is not from the Washington Owner. All I want is a refund because I had to go through so much trouble with all of this.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4000 Town Center Blvd Ste 320
Canonsburg, PA 15317-5837
Customer Complaints Summary
12 total complaints in the last 3 years.
1 complaints closed in the last 12 months.