ComplaintsforCarlisle Petroleum, Inc.
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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/17/2022 CARLISLE PETROLEUM INC. sent their techs to my home to repair my furnace pressure switch and I handed them a check as a full payment accepted by them for their service. On 11/18/2022 my check was deposited into THE CARLISLE PETROLEUM INC. bank account. But this business keep billing me 3 times for an additional charge they called finance charge that I did not owe them ,Business response
01/09/2023
We did receive the customers check and it was properly posted to his account. The billing he is receiving is another invoice, we were called back that evening after the initial call to resolve another issue. Our system automatically bills when the work order is created and completed, the service tech forgot to make the charges $0 for the second call, we have credited the invoice to the customers account he has a zero balance. It had nothing to do with a check not posted, had the customer called we could have resolved this issue immediately we did not know there was a problem till complaint received. We have also tried to contact the customer by phone with no response.
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.