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Business Profile

Massage Therapist

Majestic Healing Hands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a package of (7) 90-minute massages (for my chronic pain) from the owner, Victoria, with this massage therapy business on 5/2/22 for $540. I had a massage with her that day. I sent the full payment of $540 via ***** later the same day (as instructed by the owner, Victoria). She closed her business within a couple weeks (by the end of May/beginning of June) & I didn’t get any of the massages/services I paid for. I attempted to reach out by calling and texting her two phone numbers several times, as well as messaging her on *********, with no response. I also had another massage therapist who works locally reach out to Victoria, but she told me she didn’t get any response either & it looked like Victoria, moved out of the area. The owner shouldn’t have sold me $540 in services if she knew she was closing her business. I’d greatly appreciate your assistance with this matter. $540 is a lot of money for me. I’m a nurse who suffers from chronic pain related to patient care and now I’m out $540 and I can’t afford massages. Thanks very much,*****************************

Majestic Healing Hands is NOT a BBB Accredited Business.

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