Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/7/2024 - Purchased a 2014 ***** 350x.Number one on the day of my purchase an error message was appearing inside the vehicle that said the passenger side air bag was not engaged. I asked at that time if that meant it wouldnt deploy in an accident. I was told that the code (that they checked) confirmed that it was only a bad sensor and that the air-bag would definitely deploy. This was simply a lie. Later when I had it repaired, it was confirmed that the bad sensor would keep it from deploying. So accepting that as the answer quite literally put any of my passengers at risk if an accident would have occurred.Number Two When running that code for me, they would have seen another that provided information about a broken heating/cooling element that was NOT working. The car threw scolding hot air thru the vents to the back seat. No one called this out to me or made me aware of the existing condition. The repair was over $2,000 -because the parts that needed to be replaced were deep inside the dashboard. (I had three different estimates from three separate garages). From early October until 12/31/24 I was emailing and texting every single day to a) obtain information, b) make them aware that I now knew the real health of the car they sold me, and c) give them a chance to offer to help me with the repair costs. They often ignored my communications, or only replied with minimum context not actually answering my questions/ offering any aide. They also took zero accountability.They only offered to help if I didnt cancel my warranty and then said they couldnt if I cancelled it. (Probably because they lost that commission)Also they didnt offer an amount of any kind, just said we may be able to assist w/ the repair and called my estimates absurd.

  Business Response

  Date: 03/03/2025

  
  
  Morning.

  This has been handled.

  Arnes

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no refund offered for the repairs i had completed.  Theses repairs were not disclosed to me at the time of purchase.  The vehicle was unsafe for a passenger,  and an expensive separate repair of 2k was needed that again was not disclosed.  The businesses response that this was handled is a flat out lie. 
  
  Regards,
  
  **** *******

  Business Response

  Date: 03/03/2025

  Hi ****,
  
  Thank you for taking the time to leave a detailed review. I truly appreciate your feedback, and Im very sorry that you felt we didnt meet your expectations. I understand that our actions may have led to some confusion, and I want to clarify a few points to ensure theres no misunderstanding.
  
  First and foremost, as a company, we always strive to prioritize the safety and well-being of our customers. If you felt that we mishandled the situation regarding the airbag, I genuinely apologize. That was never our intention.
  
  Regarding the airbag issue, you mentioned that we scanned the code and informed you about the airbag light. Its true that in some cases, the airbag light can appear but the airbag will still deploy. Where we could have communicated more clearly was in explaining that we do not have the resources to test if the airbag would actually deploy in your specific situation. I wish we had been more transparent about this. Im glad you were able to take the vehicle to a ***** dealer to have the issue resolved.
  
  When you initially asked about the airbag, I answered based on the information you provided, but I now realize I should have clarified whether you wanted us to take further action on it. That was my mistake, and I regret any frustration this may have caused.
  
  When you mentioned the issue with the heating and cooling system, I understand how frustrating that must have been. One moment it could be functioning properly, and the next, it may not work as expected. This is exactly the kind of problem that would have been identified during a pre-sale inspection or if it had been specifically flagged as a concern prior to your purchase. Had this been the case, it would have been addressed by our service team immediately. I truly regret that we didn't catch this sooner, and I can understand why this caused you additional stress.
  
  I also want to clarify our conversation on November 18th. I offered to assist with the situation, particularly regarding the high repair bill from the ***** dealer. When I referred to the bill as "absurd," it was because I felt the charges were excessively high, and I didnt want you to bear that cost. Unfortunately, since you chose to proceed with the repair at the dealership, I am unable to offer compensation for their charges.
  
  As for the warranty, I understand there may have been some confusion. If you took out a loan for the repairs, were unable to refund that amount directly. Our policy requires any refunds to go directly back to the original source of payment. Additionally, I had offered assistance before the warranty cancellation, which was contingent upon keeping the warranty. Once the repair was paid for, I lost the ability to offer support.
  
  ****, I value your business and am truly sorry for any miscommunication or frustration this has caused. I believe that with better communication on both sides, we could have avoided the out-of-pocket expense you incurred, and I hope to have the opportunity to rebuild your trust. Please know that I would never intentionally deceive or mislead youour goal is always to provide great service.
  
  I deeply appreciate your understanding and the opportunity to improve. Thank you for trusting us with your business, and I hope we can move forward together.
  
  -Arnes

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Your communication for the months that i was trying to connect with you DAILY was laughable.  You avoided me, you were purposefully vague, and it was obvious you were hoping i would go away.  I gave you every opportunity to make things right and you failed to do so.  You made excuses about staffing issues on your delays,  and never took accountability for the lies your staff told.  Perhaps if you responded as quickly as you have here we would have reached a solution.  The last thing you offered was to fix the car but at your cost. Why I would give you anymore of my business I'll never know.  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Fellini Auto Sales, located at **********************, regarding a vehicle I purchased from them. On March 26, 2024 I bought a 2017 jeep cherokee from Fellinis sales man named Arty. At the time of purchase, I made a $1,800 down payment. Unfortunately, I have encountered significant issues with the vehicle shortly after the purchase.Approximately four months after purchasing the vehicle, I had to replace both the radiator and the shifter. These are substantial and costly repairs that I would not expect to be necessary so soon after buying a vehicle. Additionally, I am now concerned that the transmission may fail next, which would lead to even more expenses.From the beginning of the sales process, I felt pressured by the dealership staff to complete the purchase. They offered cash incentives to push the deal forward, despite the vehicle not being properly detailed and the gas tank being empty at the time of sale. These actions now appear to be indicative of a potential issue with the vehicles condition that was not disclosed to me at the time of purchase.Given these circumstances, I believe that the dealership engaged in unfair and possibly deceptive practices. I request that the BBB intervene to resolve this issue and help me reach a satisfactory outcome. I would like the dealership to cover the cost of the repairs already made and provide assurance that the vehicle will not suffer from further major issues like a transmission failure.Thank you for your attention to this matter. I look forward to your prompt assistance.Sincerely,****** ******

  Business Response

  Date: 09/26/2024

  My name is ***** and I am the Manager of the Company. I will be responding to this complaint. 
  
  
  I am displeased to hear that our customer has encountered issues with their vehicle. From the contract that I see, ****** purchased the vehicle AS - IS but qualified for an extended service contract. Although the vehicle was sold AS - IS we intervened and helped Rakell with her repairs at a substantial discount. Unfortunately with those repairs; 1. Theyre not foreseeable in the future of when they could go bad and 2. Theyre not costly  
  
  I want to understand something - you felt pressured to buy a car because we offered a cash incentive to take a car that didn't have gas and was not detailed properly? And now this is indicative of more issues in the future? 
  
  What cash incentive are you talking about? 
  
  If your vehicle was low on gas - there's two things with that;
  
  The salesman should have filed your car with adequate gas
  
  You shouldve asked for gas money 
  
  The detail shouldve been in the same situation ^
  
  To me that sounds like the gas, the detail was not that relevant and you should never make a decision if youre forced
  
  You purchased the vehicle in March. When you purchased the vehicle in March, did it have a transmission issue? If it did, did you say something to our staff, was this ever brought up? 
  
  I would advise you get your vehicle accurately diagnosed before you assume it to be a transmission
  
  If it is a transmission, you have a warranty that will help cover it
  
  
  
  To conclude,if there is something that I can help with, please let me know. I am not entirely sure how the allegations above indicate Fellini acting in deceptive practices. 
  
  Arnes

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1,2024 I went into Fellini auto sale& services llc. Joe told me I would need $5300 down to make the deal work for the BMW. I told them I would think about and come back the next day. I was unable to make it there but I received a call after 5 asking if I was coming in and I told him something came up and I should be there tomorrow. April 3rd came around i told them I didn’t want the BMW, so I test drove the 2015 Lincoln mkz hybrid and wanted to purchase it. Serge was supposedly doing financing that day. While I was in the shop I got a text from joe off a personal number asking why I wanted to switch vehicle and that he will structure my deal for the Lincoln. After sitting there for a while serge told me I needed to put down $4,000 to make the deal work with Capitol one. He told me this would be a 60 month term at $258/mth with a warranty of 2years. I said okay we can move forward with this deal. I completed all the necessary paperwork and asked them to give me a copy of each form. Around 3pm Serge put the documents in a folder for me and said I was good to go. I told him I would be back to get my car in about an hour because I need to drive my other car home. Serge called me 3 times within that time frame asking when I was coming back and errors he made. I came back handled everything and drove off in my car. 4/4 I get an email from joe congratulating me on car purchase. 4/11 got a call from joe from random number saying that I was $500 short on my down payment. I called the shop stating I gave full amount and don’t owe anything. 4/12 I get a text from someone named Arnes saying a bank calling him . 4/16 text from Joe asking if I’m okay. 4/17 message from arnes saying there was an issue with funding. 4-19 someone named Arnes says there’s was an issue & the loan was not approved. 4-26 car was taken. Capitol one told me I don’t have a loan with them and that they sent paperwork back on 4/05. They said fellini’s wrote $1,000 more then car value& wasn’t approved

  Customer Answer

  Date: 04/29/2024

  I called the police, they told me my car was towed around 1:30a. They told me I need to contact the dealership I got my car from. I went over to the dealership, before I went inside I called Capitol one  bank. I explained to them the situation and they tell me I don’t have a loan with them to owe them any money. I said well they just took the car from me saying it was because you guys kept calling about $500 I owe. The man from Capitol One Bank  informed me that the application was sent back on 4/5/24 and there is no additional notes here we haven’t been in contact with them since then. I asked him why the application wasn’t approved he said it was a mistake of the dealership not me. I asked why was the application denied and he explained the dealership put  a price value higher than it should have been and that my income was pending. After ending the call with Capitol One Bank I went inside Fellini’s auto sale and services llc. Joe and Arnes were in the back office together. Joe wouldn’t give me any eye contact and kept his head down.  I said what is going on with the car he (Arnes) said do you have the money you want to do your paperwork. I told him (Arnes) I already told you and them (Joe &serge) that I gave serge the exact amount and don’t owe anything. Then I said you had the car taken so how could I owe you anything. He stated he didn’t know what I was talking about and that they did not take the car. Then I told him I already called the police and they informed me that you did. Regardless I need to get my personal belongings out the vehicle so I can get to school. Arnes told me he wouldn’t know where the car is until 3:30pm. He then said if I want the car I need to give him $500 and fill out paperwork because I owe that to the bank not them(fellini’s). I explained to him what capitol one just stated to me and Arnes’ response was I’m not going back and forth with you either you pay the $500 or lose the car and your down payment. I left the shop and called the police again. They informed me that my car was towed for repossession by American Recovery corporation. So I called the American Recovery Corporate and they informed me that Fellini auto sales called for it to be towed. They also informed me that they called fellini’s at the top of the morning to inform them they had the vehicle. At that point I called Fellini auto sales and services LLC again and didn’t get an answer but I got a text almost immediately from Joe saying he was on the other line. What can he help me with I explained I don’t want to text I would like to speak on the phone he gave excuses and I asked about why I was lied to about the vehicle and I told him where the car was and other information. He responded by saying he wasn’t in the room and that Arnes wasn’t in at the moment. About 7 minutes after I texted that info to Joe, Arnes text me with the same info I just gave to Joe in regards to the vehicle being at the tow shop. Arnes  informed me that he was going to get it and would be back around 4p. I said okay because I really need my belongings and equipment out so I can go to school. After 5pm I got a call from Arnes saying ,”if I want the car and belongings I need to pay to get it out the pound and bring $500 for the car. Let me know as soon as possible what you decide” I asked why he didn’t already go get the car like he stated earlier in the day so I can get my belongings and he said he didn’t have a ride to get the car and would go get it in a couple days.
  

  
  

  Business Response

  Date: 05/22/2024

  To whom it may concern, my name is Arnes  and I will be speaking in 3rd person with this response.. Some of the information is not valid that ******** has provided and I have text message proof of everything that I am listing below. 
  
  
  This situation started with trying to approve ******** for a loan.. She had credit issues so it was very difficult to find a loan. When we found the loan - we did the paperwork and sent it off to the bank. The bank determined that they can only finance x amount of dollars. We were above that threshold by $500.00. That's due based on the car's value + customer credit which determines how much money they can lend. 
  
  
  Then it leads to following;
  
  On or before 04/09/2024 Joe called ******** to inform her of the issue that we were having with the loan. She was provided with two options:
  
  Provide the remainder of the money down
  
  Return the vehicle
  
  We would provide her the $500.00 and she would pay that back within a couple of weeks. 
  
  She informed us that she would get back to us with an answer. She never did. 
  
  
  On 04/11/2024 - Joe reached out to ******** for an answer and she never got back to him
  
  On 04/12/2024 - Arnes reached out to get an answer - ******** texted Arnes back and stated. “ I don't have anything to handle when my paperwork is finished.
  
  On 04/17/2024 Arnes responded that there was an issue with the loan and that Joe and her had discussed figuring it out.  - no answer 
  
  04/19/2024 Arnes texted ******** explaining that we need the difference of $500.00 - explained that the extra money will make her payment less and amount financed less. Then we just need to recontract. Never answered 
  
  On 04/20/2024 Arnes texted ******** again and stated that we need an answer or we have to take the car back and if we do take the car back - she would loose her down payment. ******** called back screaming stating why we are threatening her. She stated that she tried calling Joe and texting him. Arnes confirmed neither..  Arnes explained kindly what was going on and she hung up
  
  On 04/20/2024 Arnes texted ******** again stating that the contract is Null and Void.. Explained that there is no official loan. Arnes explained to her that we dont want the car or the down payment.. We just want to move on the right way. Arnes expressed again that if we have to get the vehicle by force - she would lose her money. ******** texted back that she is contacting her lawyer. Arnes responded and stated that her contacting her lawyer is going to cost her money. Explaining that instead of paying money to an attorney we just need to move on and I want to work as a team. Arnes reinforced the down payment assistance program to her if she needed it.. 
  
  On 04/23/2024 - Arnes texted ******** stating; 
  
  We can't have a car on the road without proper financing
  
  If there isn't proper financing - we have to part ways - she needs to bring the car back and she would qualify for her refund
  
  We enter into a new contract - and stated that we would be willing to pay for $250.00 to go towards her $500 so she would only owe an extra $250.00
  
  ******** never answered. This lead to believe that she was trying to hold out from securing the loan and that she would be able to get away with it. She had many opportunities due to our plenty of options for assistance to be able to fix this and she refused. On 04/24/2024 Fellini Auto Sales issued a repo. 
  
  
  On 04/25/2024 - ******** showed up to the office and sat with Arnes in the office. She only came in because her car got repossessed. She was instructed that I would let her know where 
  
  On 04/26/24 ******** texted Armes about figuring out where the car was because she needed her belongings out. There is nothing in the text that says she can't pick up her belongings. We responded with where the car was at.
  
  On 04/30/24 Arnes texted ******** if she has decided what she wants to do with this car after stating she would ‘let me know’. The car is when I find out where exactly it's at. Once I confirmed where it was at
  
  Haven't heard back from ******** since. The car is still at America's Auto Recovery. 
  
  We worked tirelessly to get her approved because of her credit situation and when things went south - we did our best to rectify the situation and gave her many options to help her. She refused all of them until the consequences came into place.

   

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we bought there was a engine light on , Arnee said they fixed , and my husband said you just reset it ,and he said no you are good. My husband said it better not come on in like 2 weeks , It came back on Feb 12. We bought it 2/2/2024 next day I called back-up camera out, it took a week they fixed .then called 2/10/24 Air conditioner condenser not working never heard from them .Called 2/17/24 engine light on and read what the findings were to her(Amanda)head of mechanics.called 2/20 nothing , called again 2/23 nothing 227 they can only cover up to 1500.00 I have to get an estimate on it

  Business Response

  Date: 03/14/2024

  From: Fellini Auto ***********************
  Date: Thu, Mar 14, 2024 at 10:31 AM
  Subject: Re: You have a new message from BBB serving Western Pennsylvania: complaint *********
  To: Better Business Bureau <[email protected]>
  
  
  To whom it may concern, 
  
  My name is Arnes and I will be responding to this complaint. I have never associated with them other than when I thanked them for their business. I dont remember being involved in a check engine light? 
  
  To continue - We sold this vehicle AS - IS with the opportunity for them to purchase an extended warranty. They didn't so we gave them a free warranty. 
  
  When the customer called in to file a complaint - we were more than happy to help the customer out in any way possible. We were informed by the customer that the repair bill was 3k+. We waited two weeks to receive the repair bill. Upon receiving the repair bill - we agreed that we would send out the customer $500.00 towards the repairs out of good will. 

  Customer Answer

  Date: 03/25/2024

  Problem:
  We have not got anything from them or you .I got a e mail stating it is closed. I got 1 other said it was opened. No one contacted me about anything Fellini was going to do . I talked to them a while back they asked for estimate I sent it. On 3/10 then I called 3/11 they got but Arness was out of office .I called again on 3/18 and she said they would give us 500.00 I said no we already put in more then 1500.00 out of pocket 3/19 called nothing 3/20 I sent all we paid solar, pluss what more it needs to be fixed is about 2000.00 so you mean to tell me we I Owned it 50 days and have to put 3500.00 into it Its Not A Lemon. I sent a picture of every time I called So far NOTHING. BUT RUNAROUND
  
  Desired Resolution / Outcome
  Desired Resolution:
  Billing Adjustment

  Customer Answer

  Date: 05/18/2024

  We recieved Nothing from them,I have called 3 more times and left message. We have put in another 1083.03 in this vehicle and the check engine light is Still On!! That is more then 5000 out of our pocket and we only put like 2,000 miles on it , it has set at shop more then home

  Business Response

  Date: 05/21/2024

   I want to issue a $750.00 check to the customer today.. Please provide me with their house address.

  
  Also - if the customer can come see me for additional repairs I want to help them keep their costs low.. They are going to repair facilities who charge alot more than I would..
  

  
  

  Customer Answer

  Date: 07/08/2024

  ---------- Forwarded message ---------
  From: ******* ***** ************************>
  Date: Mon, Jul 8, 2024 at 9:52 AM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <[email protected]>
  
  
  We got the check
  

  
  

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2023, we purchased a used car from this crooked dealer. The Salesman misrepresented the car by telling us it was in "pristine" condition (he must have been joking). He said "new tires were installed on the car (another joke), the tires were nearly worn out. Drove the car 10 miles and the brake warning light came on indicating a defect with the brakes. We paid this crooked dealer $1000 down. We returned the car on 8/11/2023 and demanded the return of our down payment. After being ignored, we made 5 calls to the finance mgr and a person named Arnes. Neither of these individuals would get on the phone and talk with us. This crooked dealer continues to use our $1000 free of any interest. We want our $1000 plus interest returned immediately. A person named Shawn told us to get a lawyer. Maybe we will. This dealer should be reported to the State Regulators and investigated. I am 80 years old and do not appreciate being abused by crooked car dealers. If this bureau can't resolve my problem (which from past experience I do not think it can), I will file a complaint with the Attorney General's Office of Pennsylvania. Citizens (both young and old) should not be the victims of shady used car dealers such as Fellini Auto Sales. When checking this dealer's webpage, it looks like they are putting the junk car we bought up for sale again??? Looks like another unsuspecting soul is going to be the victim of this shady dealer's scams. We want our $1000 plus interest returned to us and we want it Now.

  Business Response

  Date: 09/13/2023

  To whom it may concern,

   

  We are incredibly sorry for the confusion. This situation has been resolved :) Please contact customer and verify!
  

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2015 Ford Fusion SE in January 2023. The day I bought it, the check engine light came on halfway home. The car has been back to the dealer 3 or 4 times now for the same issue and it has yet to be resolved. The check engine light is still on, the car is dangerous to drive and I need assistance.

  Business Response

  Date: 06/21/2023

  
  We have tried helping ****** **** on numerous occasions. In fact, she has missed 4 of her service appointments.

  Fellini Auto

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this place on November 15, 2022, I’ve had nothing but problems with it since then. I’ve taken it back 3 times & told them multiple times about these issues & they keep telling me nothing is wrong or if it gets worse to use my warranty because it’s a used car. I shouldn’t have to do that since I’ve only had the car for 1 month. The car has a transmission issue & electrical issues. The drivers seat stopped working 2 days after I got the car, the stop/start does not start the car back up when I stop at a red light, the radio cuts out, & now the power locks are acting up & won’t unlock the hatch. The dealership will not return my calls now & I need something done about this.

  Business Response

  Date: 02/24/2023

  To whom it may concern, 

  
  It saddens me to hear a good customer of ours write a bad review. Especially how ecstatic we felt when we were able to find a loan with her situation. 

  
  There is truth to this review. The customer did purchase the vehicle and did have issues after the sale. But it is completely false that the dealership “Will not return my calls”.

  In fact, I have text messages that have a lot of exchanges of our conversation. If her main contact was me, which was through text, why would “The dealership not return my calls”.. 
  The customer purchased a used, AS-IS vehicle and after the sale, did endure some problems with the vehicle. We fixed every little thing she complained about for FREE. Which we did not have to do and the warranty she had did not cover misc items such as radio cutting out, power locks, hatch or the driver seat. We took initiative to take care of this for her although by law she is responsible for after the sale. 
  She also complained about the “Start Stop” and the “Transmission” issue on the car. 

  
  We had informed her that the “Start Stop” is not a function we are able to mess with because that is something Ford (Her make for the car) would be able to attend too because we did not know how to re configure that and it's not our responsibility. We did inform her how to turn it off though. Secondly, we had informed her that when she is driving and the car is going down hill, that is the downshift on the car that makes the vehicle subtle transition. She was okay with that. She's fully aware of the situation we had to go through to help her get a car and I feel very compassionate for the life circumstances she is enduring right now which I will not publicize. I am here 100% not just here for her but for all of our customers. If she wants my help, she can have it! But at any time, we will never accept disrespect and non acknowledgment of the good will we do for the customer (for FREE) and still think that we are obligated to help. That's not how you get someone to help you. 
  

   

  Thank you for taking the time to read this.
  

  
  

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Fellini auto on February 23,2022 with a 6 month warranty on may 8 2022 I got a flat tire called AAA they could not get tire off said all the tires were rusted on so may 10 I called Fellini and they said they could not help me I said I got a warranty they said it don’t cover rust I can’t pass inspection with the whole bottom rusted out they knew that when they sold me the truck

  Business Response

  Date: 05/13/2022

  To whom it may concern,

  
  My name is Arnes B****** and I will be attending to this complaint.

  
  As mentioned above, ***** ******** purchased a 2008 Ford Explorer with 182k miles on 02.23.22
  She bought the vehicle AS-IS but we supplied her with a FREE 6 month warranty. She was offered an
  extended service contract for a cost but she declined.
  She reached out to us 3 months later because of some rust on the vehicle and that restricted her from
  being able to remove the tire from the car.
  We did not refuse to help *****, we mentioned to her that:
  1) The warranty does not cover rust. The car has 182,000 miles.
  2) We cannot attend to your concern for free based on the contract that you agreed to.
  We notified her that it cannot be that hard to remove a tire from the car and that I would be eager to
  help her fix her issue. It probably just needed a little more force. We notified her that I would do it at
  a small charge because my technician does not work for free. She refused my help and complained to
  the BBB.
  Furthermore, she requested that she trade in the car but I candorly notified her that it's within her
  best interest that she does not trade in her vehicle. She will lose money on the trade and the vehicle
  that she has, even at 182,000 miles, is a solid vehicle.
  I have her best interest in mind and I want to make sure she's taken care of but she refused my help,
  insisted I fix it for free, and complained to the BBB like we were the bad guys.
  The issue on hand is not the dealership's fault. I cannot control what happens to a 2008 vehicle with
  182,000 miles 3 months after the sale.