We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Maserati and Alfa Romeo of Wilmington Pike

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Derrick B

    Date: 04/24/2023

    My receipt for the over $1300 of repair on my Alfa Romeo asked me to make them aware of any concerns I have so that they can address them. I did. Multiple times. They ignored me. If you decide to work with Piazza Auto Group, you can expect a deterioration of service on your vehicle. You should expect a highly incompetent tech to work on your car and a management staff who will ignore you. For two years, I have been driving a car with a defective tow cap (front). When I first made the service team there aware of this issue, they promised to have the replacement cap when I made the one hour drive to their dealership. When I arrived, I was told that the item was not there; “it wasn’t on the delivery truck”, the service manager explained. They gave me a cap from another car. Later, that fell off and I made another appointment. The cap is taped to the front of my car. During that appointment – I was there for brake repair – I was told that the item was still unavailable. The yellow indicators on my dashboard informed me that my brake light, parking light and back up light were inoperable. I was previously informed that brakes would need repair.. I drove to get the brakes repaired and the tow cap replaced. I was informed that the brakes were repaired. The tow cap unavailable. I contacted the Piazza Auto Group service team. I left multiple messages. I was courteous and professional. I explained my frustration and asked for the GM there to call me. He did not. I requested a call from the service manager. I did not get a return call. I left more than a half dozen messages. Finally, I was advised by an attorney to send a formal letter to provide my feedback and concerns. A copy was sent via certified mail to the executive office of Piazza Auto Group. I did not get a reply. Not a phone call, email or anything. I have given the Piazza Auto Group every opportunity to help me, to respond to my concerns. I would recommend that you avoid this dealership.

Maserati and Alfa Romeo of Wilmington Pike is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.