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Business Profile

New Machinery

Shank's Lawn Equipment, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a part for my lawn mower. A PTO clutch. I installed it and it worked for about an hour then seized and stopped working. I called to return the item and they provided me with a return authorization number ******. I sent the part back. I received notice from the USPS that the item was delivered on 9/28/2023.On 10/9/2023 I called to find out what was the status of the return. I could only leave a phone message. On 10/10/2023 I called again and tried various extensions until I got hold of someone. They told me the parts manager was out and would return my call on 10/11/2023. The parts manager has not returned my call. When I tried calling their phone number and dial the extension I used the previous day it appeared the phone was picked up and immediately disconnected. this happened twice in a row.

Shank's Lawn Equipment, LLC is NOT a BBB Accredited Business.

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