Business ProfileforMcDonalds

I placed an online order for pickup at the ************* McDonalds on October 22. Due to an extremely long drive through line that hadn't move in well over ****************************************************************************************************** a spot. After parking and putting my parking spot in the app, I waited....and waited....and waited while other cars and patrons on food were served first. To my amazement, McDonalds populated an "Enjoy Your Meal" message approximately 45 minutes later indicating my food had been given to **** filled out a complaint form to McDonalds corporate who responded the next day stating they notified the franchise owner. ****** from the franchise owner company called me the next day on October 24 and left a voicemail asking what they could do to make the situation better. I called ****** back twice on October 25 and each time the calls went to voicemail in the middle of ringing.Due to health reasons, I was unable to reach back out until November 13 and left a voicemail asking for a call back. I then called the next day on November 14 and left a voicemail again asking for a call back. Today is November 15 and I have left 2 voicemails asking for a call back. This makes a total of 7 phone calls with no answer and 4 voicemails with no response.Since ****** is clearly ignoring me and will not answers calls at ************, I have no option but to stand up to this arrogance by filing this complaint. The fact of the matter is I have paid for product I have not received and they will not return my calls. How absolutely arrogant, pathetic and cowardly.