Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advanced Concrete & Excavation was paid a total of $12,115.00 in November of 2021 to replace my front-entry walkway, staircase, and 3 new versa-lok walls. There are numerous issues that have been longstanding. I have tried for well over a year to achieve a resolution with this company on my own. The company claims to have offered to repair and replace. I was given the run around for months and stood up on a multiple of occasions. No actual repairs were ever put forth. I was yelled at and intimidated and told that I would just never be satisfied. After the owner became verbally aggressive toward me, I stopped trying to negotiate repairs and concluded a refund would be best. The owner had agreed to a refund of 10k which he put in writing but would not commit to payment dates. He has never refunded anything. Summary of issues: • Significant standing water on a 3' wide area of the bottom stairs when it rains and freezes in the winter. • Spalling is present and continues to get worse. • A large dip in the middle of the top step, pooling rain water and freezing in the winter. • Steps cracking at the base, no control joints placed. • The concrete color is unsightly, uneven, spotty and mottled. I wanted (and hired for) white concrete/white Portland cement. The owner advised white color hardener was a better way to achieve the look. Clumps of color hardener were thrown on the wet concrete as a final pass. Despite pleading for it to not be left like that, I was ignored by the crew and they walked away. The owner was not present for the hardener process, he left for another job. • A versa-lok wall surrounding the construction required the installation of a return. This was agreed to by the company but was not constructed. I had to procure a third party to complete this. • The contract included concrete sealing which the company never did. I had to pay another company to seal the concrete in hopes of avoiding additional cracks and spalling. This did not work.