Business ProfileforBrandywine Dental Implant & Oral and Maxillofacial Surgery

In May 2021 they were referred to me by my family dentist for a consultation. I went to the office for a consultation for a tooth extraction and possible implant prep. After the consultation I was advised of 3 possible options, and was also advised that I would receive an estimate of the cost for each so I can decide which one I wanted to go with. As the weeks and days approach my surgery, I called the office no less than 5 times to obtain the estimate so I could make the choice best for me. Each time I was advised not to worry they will have it. The day of the surgery I went into the office and was immediately met with a young woman who told me I have to pay them $350 for the service. I asked her what service, since I had not made an election, and I wanted to see the cost for all 3. She immediately gave me an attitude and tells me she doesn't have what I needed and asked me what I wanted to do. I immediately turned around and left out of frustration. In September I received a statement informing me I owe $372, $300 of which was for no-show charge for failing to show up for an appointment. After numerous phone calls to billing and voicemails, no one returned my calls. I then spoke with the Office Manager who appeared to understand my position and advised me that she will make efforts to get the charge reversed. I called today (December 6th) after receiving a late notice and was met, yet again, by another person with an attitude. The tells me to hold and then the phone hangs up. It is my opinion is that this business does not operate on the up and up, and in fact, the place I ultimately went to get the surgery gave me an estimate of all 3 options the day of the consultation. The no-show charge is misrepresentative of the situation and I should not be responsible. Obtaining an estimate of cost for service prior to any surgery is a fair request for any patient.