Business Profile
Auto Insurance
Good2Go Insurance, Inc.Headquarters
This business has applied for BBB accreditation.
Reviews
This profile includes reviews for Good2Go Insurance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.31/5 stars
Average of 29 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromArmando M
Date: 04/30/2025
1 starThey are difficult to get a hold of, and in anycase i would appreciate them standing behind their client, but they make it difficult to upload videos and documents. they love to skirt the lawReview fromChris S
Date: 04/29/2025
1 starTerrible company. My wife was in an accident almost 2 years ago and all they do is send us a letter that they need more time to investigate. They have all the evidence they need, they have all the statements that were left and it is clearly the fault of the driver who has this insurance company. They have no plans on paying. Clearly they do not want to pay and just want to drag this out as long as possible hoping that everyone will forget or move on from it. I have been out about $1,200 for almost 2 years now. I don't even know how much interest was charged on the money I had to spend because I don't have a ton of money laying around and had to use credit cards to get by while my wife's car was deemed totaled. This is a terrible, horrible company that covers its drivers and then does everything they can do to not pay. Companies like this should be investigated or even shut down. They should have an F with the BBB. Pay up.Review fromCandie S
Date: 03/31/2025
1 starCandie S
Date: 03/31/2025
Horrible, terrible, and all of the above. My car insurance is more than my SUV car note with no points on my license or lapse in coverage. Even the agent Anthony Smith wondered why my insurance rate was so high. The agents are ghetto trash, no phone etiquette, no professionalism, no human ability to provide courtesy or patience. I believe the agents work from home, you can kids and TV in the background. Waited over an hour to be treated like dog shit. How dare you take hundreds of dollars per month from someone and treat them like this. It is our hard earned money that keeps you employed. I am actively seeking a new insurance company. Can't even pay you bill online. Absolutely horrible. I made a bad mistake choosing this company. BBB rating is 1.4 and they are proud of it . Please don't make the mistake of going with this company. Be smart and chose wisely.Good2Go Insurance, Inc.
Date: 04/08/2025
Policy premiums are calculated based on a variety of information including but not limited to the driver history, vehicle type, coverage limits and location. Our Company does allow a consumer to make credit card payments online or by phone. We regret that the service experience received was less than adequate. It is the companys expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.Review from
Date: 02/07/2025
1 starDate: 02/07/2025
Aldridk G**** and ******* Bolgurg are insanely rude and unprofessional. We filed a claim for a mutual customer who is deceased and never had a lapse in coverage the entire policy, we were told the truck was totaled, but was told the damages was from two occurrences. We told them that the truck was covered the entire policy and begged for help. We have also made a complaint with insurance commissioner.Good2Go Insurance, Inc.
Date: 02/10/2025
We are in receipt of the the online review which was filed by 1ownerautosales. Unfortunately, we are unable to identify the claim or policy number based on the information which they provided in the review. We would like a claim number, policy number or even our insured's complete name so that we can review the claim and respond back to 1ownerautosales accordingly. Thank youDate: 02/10/2025
******* ******** and the claim number is 2024-56400Good2Go Insurance, Inc.
Date: 02/11/2025
On 8/7/24, 1 Owner Auto Sales contacted our company and stated they repossessed Mr. ******** vehicle with damage. Initially, it was reported that the date of accident was 6/24/24. Upon receipt of the claim, the adjuster ordered an independent police report and received a report back confirming that Mr. ******** had been in an accident on 6/8/24.Please note that our company was not previously notified of the 6/8/24 accident or any other accident that Mr. ******** might have had until we were contacted by 1 Owner Auto Sales. The police report related to the 6/8/24 accident confirmed that the damage to Mr. ********* vehicle which resulted from this accident was minor damage to the front driver side bumper area and that Mr. ******** was able to drive away from the scene of the accident. After a review of the estimate resulting from the 6/8/24 claim, payment in the amount of $730.10 was issued to 1 Owner Auto Sales. This payment was based on the appraised damage of $1230.10 less Mr. ******** $500.00 collision deductible. 1 Owner Auto Sales advised that the payment was insufficient and that they would not accept the payment as Mr. ******** vehicle was totaled and also had damage to the right side. 1 Owner Auto Sales has since been advised to file a second claim for the separate damage to the right side, which has just been assigned claim number 2025-51063. The adjuster assigned to the second claim will be reviewing the claim and will be contacting 1 Owner Auto Sales in regards to the investigation and settlement of that separate claim. We apologize for any frustration or inconvenience experienced by 1 Owner Auto Sales.Good2Go Insurance, Inc.
Date: 02/11/2025
On 8/7/24, 1 Owner Auto Sales contacted our company and stated they repossessed Mr. ******** vehicle with damage. Initially, it was reported that the date of accident was 6/24/24. Upon receipt of the claim, the adjuster ordered an independent police report and received a report back confirming that Mr. ******** had been in an accident on 6/8/24.Please note that our company was not previously notified of the 6/8/24 accident or any other accident that Mr. ******** might have had until we were contacted by 1 Owner Auto Sales. The police report related to the 6/8/24 accident confirmed that the damage to Mr. ********* vehicle which resulted from this accident was minor damage to the front driver side bumper area and that Mr. ******** was able to drive away from the scene of the accident. After a review of the estimate resulting from the 6/8/24 claim, payment in the amount of $730.10 was issued to 1 Owner Auto Sales. This payment was based on the appraised damage of $1230.10 less Mr. ******** $500.00 collision deductible. 1 Owner Auto Sales advised that the payment was insufficient and that they would not accept the payment as Mr. ******** vehicle was totaled and also had damage to the right side. 1 Owner Auto Sales has since been advised to file a second claim for the separate damage to the right side, which has just been assigned claim number 2025-51063. The adjuster assigned to the second claim will be reviewing the claim and will be contacting 1 Owner Auto Sales in regards to the investigation and settlement of that separate claim. We apologize for any frustration or inconvenience experienced by 1 Owner Auto Sales.Review fromRobert G
Date: 12/26/2024
1 starRobert G
Date: 12/26/2024
The claims department of this company leaves quite a bit to be desired, they are unresponsive, unclear with directions and not timely in follow up or follow throughGood2Go Insurance, Inc.
Date: 12/27/2024
We are in receipt of Mr. ******* review and unfortunately are not able to identify a claim or policy with just the name and email address he provided. We apologize for any inconvenience that he experienced and would like more information so that we can address the issues accordingly.Good2Go Insurance, Inc.
Date: 12/27/2024
Upon further review of Mr. ******* review, we were able to locate a claim under his wife's name only. Mr. ******* wife was represented by an attorney and as required, the adjuster has been communicating with her attorney.Review fromAscia D
Date: 07/29/2024
1 starAscia D
Date: 07/29/2024
Good 2 go Insurance company, they are very unprofessional disgusting liars. Im starting to think these people are scammers they make you pay all this money and then cancel your insurance for no reason and when you call them, the customer service are very nasty. I told them they Record calls so please pull up the recorded call that I allegedly said, my son lives with me which Thats a lie they refused to and still canceled my insurance after my son sent in his state ID also his apartment agreement lease and I also said I can send My lease as well me and my son lives in two different states Horrible people to deal with they need to be shut down! The vice President ************ to be fired. Shes very disrespectful and unprofessional.!Good2Go Insurance, Inc.
Date: 08/01/2024
****************** has been advised as to why the documentation submitted was not accepted and that additional supporting documentation is needed. The policy cancelled for due to nonpayment of premium. It is the company's expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of her policy.Review fromAscia D
Date: 07/25/2024
1 starAscia D
Date: 07/25/2024
I had Good 2 go insurance since 2023 Ive been paying faithfully I got a letter in the mail stating that I put my son on my insurance which that was a lie because my son doesnt reside with me I explain that over and over to different agents and also a manager that got very disrespectful and disgusting with me. Good 2 Go increase my insurance $100 more. my son sent in his lease along with his license to his apartment and they still canceled my insurance and said that what my son sent them was a lie. I also told them I can send them my list to prove to them. They refuse to accept anything that is not a lie so that I can continue with my insurance !Good2Go Insurance, Inc.
Date: 07/27/2024
We are in receipt of ****************** correspondence in regards to her policy and would like to take the opportunity to respond to her concerns. The Company could not accept the submitted lease documentation that did not show any address information. The policy has cancelled for nonpayment. It is the companys expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of her policy.Review fromPatrick H
Date: 06/20/2024
1 starPatrick H
Date: 06/20/2024
Complete scam. Signing up, providing all information including doing ride share. Was quoted based on this application. paid for 3 months. Then 2 days after the 3rd month they send a refusal to renew. They don't cover ride share, but took my money for 3 months anyway. We all know they'd have denied any claims Started a dispute with my credit card, and filed a complain with the ** Division of Insurance. Their website is trash, their customer service is trash, their reputation is trash. They need to go out of business already.Good2Go Insurance, Inc.
Date: 06/28/2024
We regret that the service experience received was less than adequate. It is the companys expectation that we provide satisfactory service to our customers in all situations. The policyholder has stated that complaint was filed with the ** Division of Insurance. The Company will respond to the complaint when received. We apologize for any miscommunication and frustration that *** have been experienced.Patrick H
Date: 07/23/2024
Funny they responded instantly to a public BBB post - but have not responded to my credit card, nor the ** Division of Insurance complaints for almost 2 months now. Avoid their scam at all costs.Review fromCynthia V
Date: 06/03/2024
1 starCynthia V
Date: 06/03/2024
I don't even know WHY I still deal with these people. The customer service is very embarrassing. I called a few minutes ago with questions about my claim and the adjuster was rude and dismissive. I called her out about it and she says shes not here for customer service. Really? Who trains these people. Really, I wanna know why this continues to be allowed.Good2Go Insurance, Inc.
Date: 06/04/2024
We are in receipt of ********************** correspondence in regards to her claim and would like to take the opportunity to respond to her concerns. ********************** policy provides only $10,000 of property damage liability coverage. As a result of the accident, the other vehicle, a 2024 International LT625, which was parked and unattended at the time of the accident, sustained significant damage in the amount of $20,497.05. Since this amount exceeds ********************** $10,000 property damage liability limit, the adjuster advised ****************** of the settlement process and advised her that all attempts would be made to settle the other vehicle's claim within the $10,000.00 limit. The adjuster explained to ****************** that there could be a possibility that the other insurance carrier might not agree to the settlement attempt and pursue ****************** directly. It is the companys expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of ********************** claim.Review fromStacey O
Date: 05/22/2024
1 starStacey O
Date: 05/22/2024
If I could give a negative star I would. This has been the worst experience ever. I have never done any business where you cant speak to a manager. I have been told for over two weeks some one will contact me regarding my policy I pay each month but isnt showing I have coverage. My registration was suspended behind this and showed I havent had coverage since February its now May almost June. The customer service reps are very unprofessional and non seem to want to help. This has been a big inconvenience. Found out thru mail my registration was suspended but was told by insurance company my insurance was valid but its not showing in the dmv its valid. This is turning into a nightmare. I have been paying for insurance but someone didnt do something right so I have been changing driving my vehicle not knowing Im uninsured.Good2Go Insurance, Inc.
Date: 06/05/2024
The vehicle was added to the policy effective 11/8/23 and reported to the *** on 11/9/23. On 1/10/24, the *** returned the info as Non-Matching VIN. This generally occurs when the vehicle was not registered within 45 days of reporting. On 5/29/24, the Company updated the transaction with the ***. We have contacted Ms. **** by email to address the issues stated. We regret that the service experience received was less than adequate. It is the companys expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that *** have been experienced.
This business has applied for BBB accreditation.
Good2Go Insurance, Inc. has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.
Read moreBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.