Reviews

This profile includes reviews for Conicelli Autoplex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Conicelli Autoplex has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Conicelli Autoplex

  1200 W Ridge Pike Conshohocken, PA 19428-1020

• 

  Conicelli Autoplex

  550 W Ridge Pike Conshohocken, PA 19428-1225

Review Details

• Review fromMichelle N

  Date: 04/19/2025

  1 star

  Michelle N

  Date: 04/19/2025

  This place doesnt even deserve 1 star but I didnt have a choice.This dealership is a complete disaster. They are disorganized, disrespectful, and clearly dont care about their customers. They wont keep you updated, theyll delay your service, and theyll treat you with zero courtesy if you dare ask questions! ****** ****** and ******* need to be retrained in customer service especially when working in the service department. They need intensive coaching classes on professionalism! Avoid this place at all costs.

  Conicelli Autoplex

  Date: 04/22/2025

  Our dealership has seen this review on multiple social media sites. We are reviewing the comments by Ms. ****** ***** *., Customer Relations

• Review fromRobert E

  Date: 04/10/2025

  1 star

  Robert E

  Date: 04/10/2025

  Test drove a Honda CRV. The salesperson, ****** suggested to leave a deposit due to demand. I've emailed the salesperson at least 3 times requesting that they refund the deposit. Which the dealership has not done. ****** *. nor the sales manager ******* K, has yet to respond to the email. It's been 10 days.

  Conicelli Autoplex

  Date: 04/11/2025

  We were in receipt of this customer's concern over his refund on 4/10/25. Our dealership has processed the refund to this customer as of this morning 4/11/25. Customer has been notified. Thank you.

• Review fromAbigail B

  Date: 11/18/2024

  1 star
  They gave me my car without the down payment called me about 3 weeks later demanding it or theyd take the car, on top of that now Im waiting an additional 3 months on top of the 2 months I was already waiting for a registration which is very needed because I cant do anything with the temporary one. Very unprofessional & arrogant team here. Very nice while trying to get the car but very careless & not helpful afterwards. They know everything when youre there getting the care but know absolute nothing after you purchase the car.

• Review fromLeslie C

  Date: 11/10/2024

  5 stars

  Leslie C

  Date: 11/10/2024

  We recently bought a new RAV 4 in Conshohocken. Each time we went there, we were greeted by friendly representatives at the sales desk. **** ***** was our salesperson. He was very knowledgeable, helpful and followed up with phone calls. We appreciated his attention to detail. ****** *.

  Conicelli Autoplex

  Date: 04/11/2025

  Thank you ****** ***** for the kind words and positive feedback regarding your experience with our Toyota dealership. We appreciate your business. ***** *., Customer Relations MGr

• Review fromPATRICIA E

  Date: 07/20/2024

  1 star
  This company sold us a bad car, drove off lot and a day later the breaks went bad, they fixed it then got car back, the transmission went bad got car back after almost 3 months ...they offered a complimentary one year extended Warrenty which they didn't honor because they are not returning calls nor emails because after 11 months, including the 3 months that we didn't have the car. Now were out of a car, well we have a car with a bad engine....they won't call back so now we have to seek legal counsel. Not to mention that I had to call around and find my car because they sent it somewhere and was giving me the runarounds when I kept call7ng to look for my car

• Review fromianiyah G

  Date: 06/14/2024

  1 star
  On February 28th 2024 I went and brought myself a new car. My mother and daughter were both present. I paid $3,000 in cash and $1,800 on card. My sales rep *************************** presented hisself as a gentleman and well knowledgeable. However, he not only lied to me but he scammed me out of $1,000. I went back to the dealership the next day to pick up my car once I got my insurance. I return back to the dealership on February 29th to pick up my car. **** tells me he need another $1,000 for my insurance my antennas went up why is more money needed when we took care of my insurance the day before when I made my purchased. Instead of him being honest, he went and used his managers credit card and purchasd insurance through First Chicago when he was supposed to have had helped me purchase my policy from progressive. He instead chose to pocket my $1,000 and not submit any of my insurance documents to PennDOT. I get a letter in the mail saying my registration and license will be suspended if I cant produce any insurance. Not only that but *************************** Also signed me up to be paying 2 car loans. I have all supporting documents and emails to back up my legal matter. I not only want to expose Conicelli but their staff and leadership is very dishonest and scammers. This is not No way to conduct business. Now Im stuck having to pay for a new insurance policy on top of paying pennDOT my registration fees and restoration!!! I advise anyone looking to purchase a car do not conduct any business with *************************** he is a liar a scam artist and a thief.

• Review fromCagatay D

  Date: 11/18/2023

  1 star
  It's another dealership with unethical business practices. They give you a great deal in the salesroom, but in the financing office, you end up with 50 % more than what you agreed in the first place. They pretend you know all the terms you are signing for. And they rush you to sign the papers. The environment is not friendly. You feel like someone is taking out a confession from you and you just want it to end. Bring an experienced person who knows about the process, even hire someone to do that, or they will rip you off. You see 3.99 apr in the salesroom and when you sign the papers in the financing office it's 7.5, you never agree to the ridiculous extra car protection but they add a second one of these. Stay away.

• Review fromBernadette R

  Date: 11/08/2023

  1 star
  My 2013 Tucson was in their care for a engine repair due to a malfunction. They had my vehicle for 5 months and knew how long they would have it for. CONICELLI let my car sit and never moved it. Therfore, the battery died and left flat spots on my tires. They acknowledged the battery and replaced it, but my 6month old tires are destroyed! This happened in their care and refuse to acknowledged it. When I went to get my vehicle when it was 'all done' I was told there is a slight vibration and they don't know what is wrong with it. Was told I would be charged $175 to diagnose it. Within 3 minutes of taking it to my body shop(which didn't charge me a penny) I was told my car is vibrating due to flat spots on my 6 MONTH OLD TIRES! Conicelli hyundai did not take precautionary measures on my vehicle knowing they would have it for as long as they did. I have been a loyal customer since 2006. I have only bought my cars from them. They lost me as a customer and I will never purchase another vehicle from this place again. My practically new tires are destroyed because of their negligence

• Review fromSarah F

  Date: 09/23/2023

  1 star

  Sarah F

  Date: 09/23/2023

  I scheduled my SUV for it's 60,000 mile oil change. I always wait as it's the only car I own. If I do leave I have to have a car rental available to me when I drop off my car. A week before the malfunction indicator light (MIL) went on. I called Conicelli to see if I should bring the car in during the week or if it would be alright for the next week commuting to and from work. The person said they would send a message to an advisor and have them get back to me to let me know what the best course of action is. I never heard from anyone. I take my car for the oil change Saturday morning at 8am. I asked the man, Joe S****, who helped me if they could look at this and I tell him what has been going on. He shuts me down insisting that no one can help me and proceeds to explain the number of people working and the number of cars they have booked for the days. He does not offer what helpful tip of information. He points fingers at scheduling then when I ask to speak to an advisor he tell me he is an advisor. I proceed to quiz him again about what he can do to assist me with the MIL situation. This is my only car - I need it for transportation. He keeps looking at his screen and eventually shares that he is the service advisor not the scheduling advisor. He didn't follow up with any helpful thoughts or ideas. He only provides me with these unhelpful facts. I had to ask him multiple times if he could forward a message to an advisor who will get back to me this week. Still barely a barely a response. Two and a half hours later I stopped back for a status on my vehicle. The woman said it should be done shortly. Forty-five minutes later I call and end up talking to Joe again (I didn't realize this until later). This same man told me my car wouldn't be done until 3pm, information he withheld or made up. Never have I ever waited 7 hours for an oil change. Also, Joe told me all appointments were drop off. People were waiting when I picked up my car. Joe was rude and disrespectful.

  Conicelli Autoplex

  Date: 09/27/2023

  In response to this BBB review, we have reached out twice to Ms. F*****, 9/25/23 and again today, 9/27/23. Both times we left detailed voice messages stating we would like her to contact us and arrange to bring her vehicle back to our service dept. We await her response.

• Review fromAlmando P

  Date: 06/12/2023

  1 star
  The sales man sold me a car that was a lemon. It broke down 3 months later. Test drive and never trust the sales personnel. They are deceitful, and are not about customer service.