ComplaintsforMMCO, LLC
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December 2022 I purchased a used auto from the warehouse Conshohocken. It is now March 8th 2023 and the dealer has not sent the financial institution (**** **** ****) the title. I contacted the financial institution and they advised me the dealer has not responded to their request for the title. They have contacted the dealer multiple times. Registration has not been submitted to Penndot. My license plates are still linked to my traded in vehicle. Its close to 90 days and I have not received registration in the mail. Also when I purchased the car, it was not inspected. I drove a hour home and found it had a oil leak. Oil level was below the minimum line. The **** pre inspection report stated the oil was good level so that report was falsified. I immediately let the dealer know. They responded when I bring it in for service, they will look at it. I could not bring it in until February 2023 because it was leaking oil. I did not want to damage the engine driving a hour back. I finally took it back to the dealers service department. They completed the we owe work and completed state inspection on the vehicle but told me there was no oil leak. The oil leak seen was work completed after the vehicle was sold. I did not complete any work on the vehicle. I responded to the sales manager that I notified you guys of the oil leak after purchasing it. There was no response from the sales manager after that. Also when they completed the service for inspection, they put incorrect mileage on the service work order. The current mileage of the car entered was when the car was purchases. They did this to make their paper trail correct. I have not been able to fix the oil leak and the transmission has issues/signs it will be going soon. This dealer is wrong for what they have done to me and other people. Looking at reviews they are similar stories so they have been doing this for a long time. I am not able to fix the oil leak with my own money because of the cost associated with it.Initial Complaint
10/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Date of Transaction: 05 Oct 22 Amount of Transaction: $64.00 (Not including sales tax and misc.charges) I went to the Audi West Chester Dealership for them to conduct my annual PA Vehicle Inspection. The PA Vehicle Inspection consists of two separate and distinct inspections, a Safety Inspection and an Emission Inspection. If you have owned your vehicle for more than 1 year AND it was driven fewer than 5,000 miles it is EXEMPT from an Emission Inspection. I was charged $64.00 for an Emission Inspection by the Dealership even though I was exempt. $64.00 is the FULL PRICE for an Emission Inspection. The was NO Emission Inspection performed and that service was NOT provided, yet I billing as if it had been done. On 06 Oct, I called Audi and spoke with Amanda G****** the Service Advisor. She acknowledged that my vehicle was exempt from the Emission Inspection and that the inspection had NOT been done. She also confirmed that I had been billed the FULL COST for a service that was NOT performed. I informed Ms G****** that I should not have been charged but she was unwilling to adjust the invoice in any way. The attached "Sticker Issuance Report" will confirm that my vehicle qualified for the <5000 Miles Exemption. The Sticker Issuance Report would also include the Emission Test results if the test had been done. No results appear because no tests were conducted. In summary, I was charged the Full Price for an Emission Inspection that was not conducted and that my vehicle EXEMPT from taking.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase a 2018 ***** *** in Feb. On delivery I receive 1 key fob. I was told the 2nd key fob was with the original owner and I would get it once he gets it from his summer home. I waited until May to inquire about the 2nd key. I was told that the original owner had not gotten it yet. I called back 2 more times. I was told that the original owner is not responding to them. I called a 3rd and 4th time was keep getting told that a manager will call me back. No one is calling me back. I feel that I am owed the 2nd key fob.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.