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This profile includes reviews for BCHH, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BCHH, Inc.

  181 Montour Run Rd Coraopolis, PA 15108-9408

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  BCHH, Inc.

  1000 Cliffmine Rd Ste 500 Pittsburgh, PA 15275-1040

Review Details

• Review fromSaul A

  Date: 03/31/2025

  5 stars

  Saul A

  Date: 03/31/2025

  **** at BCHH worked diligently with me through a difficult time when checks were not issued correctly to lenders. I worked with a Bank for a refinance and a positive outlook for my consolidation loan. This all went smoothly until the checks for the financial companies were never received. **** was the man who unraveled the mystery of the checks, and he valiantly stuck with me as my sanity was restored. Thanks to him and ***, after over a month, it has been rectified. Thank you, **** in Tiltle. ****, you are a true professional who cares about people.

  BCHH, Inc.

  Date: 04/01/2025

  Thank you for sharing your feedback about BCHH! Our team takes great pride in going above and beyond for our clients, and we're thrilled that you had such a positive experience working with **** Well be sure to pass along your kind words to him which I know he will appreciate!

• Review fromMathew S

  Date: 09/23/2024

  1 star

  Mathew S

  Date: 09/23/2024

  I can't say anything positive about this title company. They didn't order the survey, They don't answer their phone or emails, and take no accountability for their incompetence. I can easily forgive a mistake, they happen to all of us. But it is what you do to correct it that matters. BCHH did nothing causing significant delays nearly sabotaging the entire transaction.

  BCHH, Inc.

  Date: 09/24/2024

  Good day *******. Would you be able to give me a call to discuss your file and experience with BCHH? I'd love to hear more so that I can address the overall performance of the team members you worked with. I can be reached directly at ************

• Review fromjames m

  Date: 09/03/2024

  1 star
  I'd give less if possible. Other reviews show how inept they are. I could write 10 pages on all that went wrong over 2 weeks. Ultimately, we took off from work, rented uhaul truck showed up to close at 9am. We were told to come back at 6pm. Came back at 6pm and waited 2 more hours before eventually still not being able to close until 3 days later. NIGHTMARE.

• Review fromMegan K

  Date: 07/07/2022

  1 star

  Megan K

  Date: 07/07/2022

  Very unprofessional and inexperienced. They sent my client a Seller's packet for signing when she was the Buyer first of all. Very unresponsive. Every person in the company responded with an Out of Office email when contacted. They were truly clueless. Not sure how they got insured to write title.

  BCHH, Inc.

  Date: 07/19/2022

  Greetings,Thank you for bringing this matter to our attention and allowing BCHH, Inc. (BCHH) the opportunity to respond to the reviewers assertions.The reviewer in this instance is *********************, whose firm, ********************* Law, represented the Buyer in a purchase transaction for which BCHH served as the settlement agent. While her review contained both factual assertions and personal opinions, in the interest of clarity and professionalism, we will respond to each factual assertion independently, below.The closing date for the Buyer to sign her respective purchase documents was June 29, 2022. Prior to that date, the Buyer had requested that the buyer package be provided to Attorney ***** for review. While BCHH responded to that request, Attorney ***** began her review by stating that BCHH had sent her client a sellers package when she was the buyer, instead of a buyers package. While not indicating that this was directly in regard to the wrong package having been sent, the next sentence in Attorney Kellys review states merely, Very unresponsive. In reviewing, we can confirm that the incorrect package was sent to the Buyer, as stated. Attorney ***** had attempted to contact two of BCHHs employees, **** and *****, to discuss this, but was unable to do so. Her call was escalated to BCHHs ************************* team lead to address her concerns. The incorrect package being sent out was acknowledged, and one of BCHHs employees, *****, sent Attorney ***** the correct borrowers package in advance of the closing date.As an observation, ***** confirms that she followed up with Attorney *****, sending her copies of the fully executed HUD-1 settlement statement and signed deed. She stated that Attorney ***** did not appear to have any issues at that time.Additionally, the reviewer expressed her frustration in what she perceived to be an inability to receive a satisfactory level of communication between her office and BCHH. While we can confirm that there were instances where company employees periodically became temporarily unavailable, efforts were made to communicate continually with the reviewers office and share updates and information as it became available. We thank you again for providing BCHH the opportunity to address the identified concerns, and we hope that we were able to respond to any misunderstandings on the part of the Buyers representative, regarding our operations and the facts in this instance. Sincerely,BCHH, Inc.

• Review fromNick M

  Date: 06/29/2022

  1 star

  Nick M

  Date: 06/29/2022

  The most pathetic excuse for a title company I have ever dealt with. You will not be able to get a hold of anybody within the company. You will be sent out of office notifications from each new person you deal with within the company. You will be sent over extra documents on the *** OF CLOSING and closing will be extended. Closing will be pushed back 4 times (happened to us) and then they will **** the file as fraud, so you are unable to close. This was my experience with the title company, and this isn't even half of it. Contract ended up getting cancelled because of the incompetent, half a brain celled individuals that work there. ****** ********** **** ******** ***** all sorry a** worthless workers. Great job team!

  BCHH, Inc.

  Date: 07/08/2022

  Greetings,Thank you for bringing this matter to our attention and allowing BCHH, Inc. (BCHH) the opportunity to respond to the reviewers assertions.The reviewer in this instance, *********************, is the Assistant Director to *** Equity, the realtor who represented the Seller in a purchase transaction for which BCHH served as the settlement agent. While his review contained both factual assertions and personal opinions, in the interest of clarity and professionalism, we will respond to each factual assertion independently, below.Our explanation should be prefaced with the understanding that this transaction consisted of two individual transactions, where a property is sold to one party, who in turn conveys it to a second party. This is what is described in the industry as an A*/** transaction. With a transaction involving two individual purchases, a certain level of complexity is to be expected.In his review, **************** fails to identify that the subject transaction in actuality consisted of two separate purchases to which he was an agent to the Seller in one transaction and the *uyer in another. In both instances, the *uyer and the Seller was the same party.For the transaction at hand, the reviewer acted as the realtor/agent for the party who was the buyer in the first sale of the subject property and the seller in the second. BCHH was retained by the buyer in the second transaction (* to C) to serve as settlement agent.BCHH received the order for the second * to C transaction first on May 19, 2022. On June 6, 2022, an associate of **************** named ***** receiving the * to C closing documents (i.e., pre-HUD, request for SD/CDA, LLC documents) on June 13, 2022, from BCHH. Subsequently, on or about June 13, 2022, BCHH learned that this was in fact an A*/** closing, with a second purchase to precede the sale transaction that BCHH had been working towards. The process towards a closing date for this first transaction began, with number of tasks undertaken by BCHH to allow both transactions to close in a timely fashion: seller documents were received for the first transaction, title documents had to be reviewed and the file cleared.On June 16, 2022, *** from BCHHs office spoke with **************** to request the *** seller documents, which were received that day. That day, **************** indicated that he wished the second transaction to close the next day (June 17th). *** responded by explaining that BCHH had only received the seller documents for both transactions on June 16th. Delays were encountered due to factors beyond BCHHs control. The buyer in the second transaction had questions regarding the difference between the subject propertys town name identified for the two transactions; one identified the property as being in ********, ** while the other identified the location as ************, **. A second delay was encountered when it was discovered on that transaction, extending it to June 28th.Finally, BCHH discovered close to the closing date that the manner of the second transaction had changed; we were advised that this was now a hard money transaction when the sales contract had identified it as a cash purchase. BCHH closer sent the closing documents June 22, 2022, for a closing date of June 24, 2022, to the buyer/seller to review prior to closing. BCHH subsequently received communication from *********************, of There *lueprint, a third-party, on June 28, 2022, advising BCHH that they were drafting a new note and providing a website address for wire instructions. This communication also referenced another entity The *********************************.com and the name Elevate. Accordingly, BCHH informed **************** that a number of additional steps would need to be taken to allow the closing to move forward. This included preparing an amendment to the sales contract indicating that the transaction was changing from a cash sale to a hard money sale.The facts and timelines having been set out, to now begin addressing the review, the reviewer first expressed his frustration in what he perceived to be an inability to receive a satisfactory level of communication between his office and BCHH. While we can confirm that there were instances where company employees periodically became unavailable due to previously scheduled vacations and maternity leave, efforts were made to communicate continually with the reviewers office and share updates and information as it became available. Secondly, **************** accuses BCHH of sending over extra documents on the day of closing and that the closing will be extended. Unfortunately, **************** review tends to consist of vague statements and assertions. In his review he fails to identify what exactly these documents were. While BCHH representatives had spoken with the reviewer at various times leading up to the planned closing date, we have no recollection of our surprising **************** on June 24th. Although he fails to connect the two, in reading **************** review, one appears to be expected to assume that these last-minute documents were the reason for the delay, as opposed to the reasons provide above. Finally, the reviewer claims that BCHH marked the file as fraudulent, so it was not able to close. This was not the case. BCHH had expressed concerns to the second transactions buyer due to the late change in the manner of the transaction (from cash purchase to hard-money financing) and that it had been directed to a wire confirmation website that did not appear secure (as referenced above).The buyer for the second purchase transaction subsequently cancelled that transaction. Any assumption of fraud was on the buyers part and as not conveyed as such by BCHH.We thank you again for providing BCHH the opportunity to address the identified concerns, and we hope that we were able to respond to any misunderstandings on the part of the Sellers realtor, regarding our operations and the facts in this instance. Sincerely,BCHH, Inc.

• Review fromJennifer C.

  Date: 06/16/2022

  1 star

  Jennifer C.

  Date: 06/16/2022

  My Seller and I were amenable to the Buyer choosing this company for closing escrow for the sale of her home. It turned out to be such a terrible nightmare! This is the most unprofessional title company that I have ever dealt with in all my years of real estate. They do not effectively communicate internally with each other so that everyone is on the same page in the closing process. Asking my grieving and widowed client for a copy of her deceased husband's credit report AFTER we sent them an executed affidavit prepared by an attorney to address any outstanding and unknown liens is sad. Refusing to accept the court executed probate documents from the probate attorney who practices this field of law on a regular basis and knows what it takes to transfer ownership of an estate, absurd. The probate attorney repeatedly asked to speak with the title attorney but was denied. The escrow officer did not provide an updated HUD1 prior to closing. My seller and I were blindsided by a $500 option fee deduction that was not communicated at all. Turns out the title company paid the option fee, not the buyer. Never seen this before. The notary they sent out was about 30 minutes late because she was provided the wrong contact number. It is now going into day three that funds have not been disbursed. My seller executed all documents the morning of 06/13/2022. I had to call today for an update and was passed around to 3 different people, 2 of which I have never corresponded with at all. They were mailing the seller a check because no one at this company paid attention to detail. The document she executed clearly stated the funds were to be wired to the estate account and disbursed by the probate attorney. Lastly, there seems to be a specific relationship with this buyer that *** influence this unprofesionalism and unfair treatment as I have read several reviews and complaints about this duo (BCHH and Main Street Renewals). I will never do business with either of them again.

  BCHH, Inc.

  Date: 06/27/2022

  Greetings,Thank you for bringing these matters to our attention and allowing BCHH, Inc. (BCHH) the opportunity to address the matter you identified.The reviewer in this instance was a realtor who represented the Seller in a purchase transaction for which BCHH served as the settlement agent. Due to the number of comments made within the review, in the interest of clarity, we will respond to each separately, below.Regarding the request for the Sellers departed husband after an attorney had prepared an affidavit addressing any possible outstanding liens, be advised that this request came from the title underwriter, and not BCHH directly, due to an unreleased ***** from ******************* A representative from BCHHs curative team attempted to contact ****************** but was unsuccessful in reaching someone there to verify that the ***** had been paid off.The above-mentioned affidavit had been requested by the underwriter signed by the Seller as proof of release of lien after they had received the credit report to hold themselves harmless.The reviewer then claimed that BCHH refused to accept court executed probate documents from the estates probate attorney. To the contrary, the following probate documents were filed May 17, 2022, and received by BCHH on May 23, 2022: Judgment Declaring Heirship, ************************************ Appointing ************************* Without Bond and Granting Letters of Independent Administration.Further, the reviewer asserted that the probate attorney repeatedly asked to speak with the title attorney, but was denied, and that the escrow officer did provide an updated ****1 settlement statement prior to closing. In truth, the closer did speak with the reviewer and had made changes to the commission per her instructions. At that time, it was noticed that the Option Fee identified on the ****1 had been paid to the Seller, so it was removed from the settlement statement. Agent and Seller both had previous knowledge that the Option Fee had been paid to the Seller.The reviewer claims that she and her Seller were blindsided by a $500.00 option fee deduction that was not communicated at all when, in fact, this was paid to the Seller per the instructions via e-mail from the reviewer dated February 21, 2022, via Check No. ******** on February 22, 2022, and cashed by the Seller on March 1, 2022.************** then claims that BCHH paid the option fee, not the Buyer. The option fee was paid to BCHH by the Buyer and was forwarded the funds to the Seller per the reviewers instructions.The reviewer continues by asserting that the closing agent was thirty (30) minutes late to the closing due to her having been provided the wrong contact number. This occurred because the number provided by the Seller on the sales contract was incorrect, and the seller questionnaire had been left blank on the seller phone number line.The reviewer goes no to claim that disbursement was delayed three (3) days, and that her client had signed all documents the morning of June 13, 2022. In response to this assertion, on June 15, 2022, BCHH had contacted the agent to inform her that checks were being overnighted to the reviewer/realtor, ***************************, and the Seller because the Seller had failed to complete a *********** form which would allow BCHH to validate the Sellers account working information. *********** is an electronic wire validation process ensuring the bank account information is accurate. The agent provided BCHH with the correct number for the Seller and stated that the funds for the Seller needed to be wired to the estate. At that point, the Seller did not have access to a computer to complete the *********** form on June 15th. The Seller went to her local library the next day (6/16/22) and BCHHs funder assisted her via telephone to complete the form. Funds were disbursed as soon as the form was received. At that time, the Seller conveyed to BCHH her appreciation of the assistance in getting the form completed so that the funds could be wired.Escrow rules are in place to protect the parties money, and before BCHH can disburse any funds, company funders must first verify the wiring bank account number, the name(s) on bank account, and the accounts bank routing number. As the reviewer is likely aware, wire fraud is nationally at an all-time high, and appropriately, we as settlement agent are required to first verify all pertinent banking information before disbursing money through our escrow accounts into a consumers financial institution. The failure of the Seller to complete the *********** form resulted in the delay of the disbursement of the Sellers sales proceeds until that time when the form was completed as described above. We know that this practice may not have made the reviewer happy, but we hope that she will appreciate the steps that had to be taken to protect the deposit of her clients money into her bank account.The reviewer concludes her submission by alluding to unprofessionalism on the part of BCHH due to a relationship between it and the Buyer (identified therein as Main Street Renewals). To refute the reviewers allegation, there is no relationship between BCHH and Main Street Renewals. Our client uses them for all of their real estate transactions.We thank you again for providing BCHH the opportunity to address the identified concerns, and we hope that we were able to respond to any misunderstandings on the part of the Sellers realtor, regarding our operations and the disbursement of funds.Sincerely, BCHH, Inc.