ComplaintsforDick's Sporting Goods Inc
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On September 19 2021 I went to dicks sporting goods(915 N landing way Renton, WA 98057) to purchase a pair of indoor soccer shoes, the purchase came out to a total of $49.52. The shoes were purchased with the credit card ending in ****. I ended up not wearing them since they did not fit properly. I tried to return the shoes in person on Oct 19 2021, but was told they were unable to do a return since I no longer had the receipt or the box which the shoes came in, I completely understand why they were unable to complete the return, what I don't understand is why they are unable to do an exchange or even store credit, you can clearly she that the shoes were never worn and they are with the return period and I do have the card which I used to pay, like I said previously I'm just looking to do an exchange or store credit. I even attempted to try to get the receipt by calling their customer service and chatting in, both times i was unsuccessful. I just want a resolution to my issue.Business response
10/27/2021
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have reached out to Ms. XXX and provided her a copy of her receipt. If Ms. XXX has any other questions, she can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting GoodsInitial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/14/21 purchased three bicycles from Dick's Sporting Goods with extended warranties for all. One of the three bicycles broke within 24 hours, didn't attempt the return until 72 hours. I was told they couldn't return they repaired the bicycle, the next time my son rode the bike, the crank fell off and he hurt himself. I returned the bike to the store and they repaired but would not return. The store still has the bike but won't refund or supply store credit. It's a safety issue and I no longer want the bike.Business response
11/02/2021
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
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Customer Complaints Summary
534 total complaints in the last 3 years.
262 complaints closed in the last 12 months.