Business ProfileforECSI Federal Perkins Loan Servicer

ECSI is is a student loan serviced for the US Dept of Education. I did a balance transfer on 9/27/2023 in the amount of $3369.59 from a Discover credit card to pay off a student loan with them. I changed my mind and called my credit card 2 hours later to cancel it. They said it went through. I called ECSI to not accept it and was told they wouldn’t. They did. Since that day I have ***n calling them to return my money. I have ***n calling them constantly. A supervisor doesn’t call back unless I file a complaint with student aid.gov. Discover called them to try to have them reverse the charge and they wouldn’t. In March I filed another complaint. The supervisor had me send my credit card statement to prove I paid with a credit card. I sent it She said it would take 7-10 days to receive a check at my home address. I didn’t receive it so I called again and was told it would take up to 90 days and to wait. I never got it I filed another complaint. On 5/22/2024 Denise a supervisor called, to say she would check to see what was going on and call me the same time the next day. She called me on 5/30/2024. She told me a check was sent to my PO Box in a different state in Dec. 2023. I was upset and asked why no one told me, especially the supervisor in early March 2024, who told me I had to mail them my Discover credit card statement as proof I paid with a credit card. Denise laughed and said the check is probably expired and kept laughing through the call and said it would take longer because she has to reach out to the banking department to see if it was cashed before another check can be mailed out. I told her I didn’t want to deal with her and I wanted another supervisor to help me and no one has called. The call center reps won’t let me talk to a supervisor and keep saying a ticket is in place for someone to call me. No one has. I told them since last year my credit score has dropped (80+points) I need my refund I’ve ***n waiting from 9/27/2024 -6//04/2024.