ComplaintsforInventHelp

• Initial Complaint

  07/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am going through a company called Invent Help. I have paid a lot of money into this company and is still paying for the support I am supposed to receive in getting a product I revamped to be marketed. I do not hear from them unless I am late on a payment. I have been dealing with this company since 2021. I was first told by Gil G*****, the sales representative that I would receive funds if I haven't been partnered with a manufacturing company. I am still waiting for one. After calling the company and explaining what I was told. I was then told that I will not receive my money and that they are to be done with communicating with me after two years, but a company can call and ask about my design 3 years from now and they would try to contact me. I would no have agreed to this company if I was not getting my money back being that I have student loans and struggling to pay on them. I pay $315 a month on a $12,900 loan which is to help me get a partner or manufacturer for my product. Until today 19 July 2022 I have paid about $4000 of the 12,900. I plan on stopping making payments as I see no help and it's been a year now. I see no results. I have paid $760 to get a contract with invent help. I am tired of struggling and not getting anywhere in promoting my small ideal or business.

  Business response

  07/20/2022

  This complainant signed a Retail Installment Contract on July 19, 2021 agreeing to pay monthly payments for the contracted services.

  Universal Payment Corporation is not able to address this complainant's specific statements regarding InventHelp Services. The complainant should contact InventHelp directly.

  We hope this information helps.

  Sincerely,

  Deborah L***

  Manager/Universal Payment Corporation
  

  Business response

  07/28/2022

  
  We are in receipt of the above referenced complaint. 
  
  This complainant contracted for our services almost a year ago for the assistance in submitting her invention to industry in an attempt to obtain a good faith review.  Our records indicate that the services are being provided in accordance with the contract. 
  
  While we understand the inherent frustration regarding getting companies to respond to new inventions, we were clear before, during, and even after this complainant contracted for our services about the high-risk nature of this industry.  This complainant signed contracts, as well as other documents, which specifically outlined the risk and the fact that we cannot promise success. 
  
  Additionally, her claim that we have not provided updates regarding her services is simply untrue.  We have sent her updates anytime a service is provided, we have been in communication with her via e-mail and phone, and furthermore and we have a Client Services Department which is available Monday through Friday during normal business hours, anytime she would like information regarding her invention services.  
  
  If the complainant has payment related questions, she should contact the payment company directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Greetings, I am writing to you to complain about InventHelp. I started doing business with this company on 6/10/2020 and its ongoing. During this time, InventHelp has engaged in misleading business practices including misrepresentation, false advertising, deceptive practices. They charged over $5,000 for the Inventor's Mailing Program. This program was falsely advertised to me by Zulan B**** from InvenHelp. InventHelp misleads customers on what's offered and as the process moves along they engaged in deceptive practices by not answering questions directly and creating delays in revision of the IMP brochures. They use the exact text you provide them on the brochure which is contrary to what was told to me and the designs were horrible and never met expectations. I have all the email correspondence to show the level of deception and false advertisement they were engaged in. I attempted to amicably end our relationship and get a refund for non-rendered services. But they denied my request and want to send me a brochure I didn't approve by default. I look forward to hearing from you as soon as possible to possibly avoid further actions taken against this company. Thanks, ********* ***** FILE ********

  Business response

  07/11/2022

  
  We are in receipt of the above referenced complaint.
  
  Over two years ago this complainant contracted for our Inventor Mailing Program Services.  This service is a personalized do-it-yourself mailing program which enables inventors to submit their inventions on their own in the hope of finding a company that may have interest in reviewing their inventions. 
  
  The complainant’s concerns stem from the belief that his services were delayed, which is simply untrue.  This complainant received an invention brochure which included an illustration of his invention and a description of its features and benefits for review; we worked with him on several rounds of revisions to revise his brochure.  Please keep in mind, revisions to invention materials are a common occurrence in this process and we work with each inventor to ensure their revisions are completed in a timely manner.  We have had multiple conversations with him regarding his revisions and offered to schedule a call with his illustrator, who attempted to reach this complainant via phone as well as e-mail, however we did not receive a response.
  
  Additionally, this complainant’s claim about misrepresentation and deceptive practices is simply untrue.  We clearly outline, in our contracts and literature, what we provide for the Inventor Mailing Program Services and according to our records, his services are being provided in accordance with the contract.
  
  We would encourage this complainant to contact us directly if he would like to discuss his concerns further. 
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®
  

  Customer response

  07/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Greetings,

  The response from invent help is very dishonest.  First, I have worked with them on the revisions and never had anything satisfactory. Second, I never attempted to reach me once; I always initias contact with them and finally I have reached out to them directly and they refused to resolve the issue and offered more revisions of the brochure.  It has been two years and they have done a horrible job so far so I don’t understand how much more revisions they want to do. I have all email communications with the sales reps to show the show their misrepresentation of their services.  If invent help refuses to resolve this amicably now, I will take further actions that will expose this company for what they are and make sure I explore all possible avenues to recover my monetary losses and more.

  
  Regards,
  
  ********* *****

• Initial Complaint

  04/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called them and they said it was recorded. They took my information. A person from Edwardsville called and wanted me to pay $900 for information to submit my idea. I just wanted them to send me a free kit. The guy on the phone started talking about when he was in high school, he was doing cocaine and heroin. I ended the conversation after that.

  Business response

  05/03/2022

  This complainant contacted our company for information.  We will be sure the information the complainant requests is sent to him and I personally tried to call him, but have yet to hear anything back.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have reached out to Invent Help on several occasions in order to resolve an issue. I've spoken with two different managers in the customer service department at ###-###-####. I spoke with Mara and Nora, in which each individual treated me with disrespect. I felt subhuman after speaking with Mara and Nora. In conversation, I asked Nora if this is how she treats everyone she comes in contact with. After explaining to both individuals my issue, without resolution, I was hung up on. This morning, I called back and spoke with a man and I simply called to gain information, not regarding the original issue, but I needed to speak with someone else with a true and absolute level of willingness to listen and to help. After he said that he didn't need to listen to me, he also hung up on me. This time, I recorded the conversation and I'm preparing to upload it and allow the public to hear how Invent Help treats their client base. If you have an invention or an idea, search for angel investor or a mentor who can direct you on how to bring your dreams to life. DO NOT USE INVENT HELP!!!! If I could choose "0 Stars" to rate this company and their exhaustingly terrible customer service, I would use it, then use it again.

  Business response

  04/04/2022

  Nearly four years ago this complainant contracted for a two-year service for the assistance in submitting his invention to industry in an attempt to obtain a good faith review.
  
  Recently, this complainant contacted us claiming he never purchased invention services nor did he pay any money, which is simply untrue.  We confirmed with him that he signed a Submission Agreement with InventHelp on September 4th, 2018 and a Retail Installment Contract with Universal Payment Corporation on September 4th, 2018 and he also signed a payment receipt acknowledging the down payment for these services; all of which we provided copies to him for his records.  It is our understanding he is currently in arrears on his payments to Universal Payment Corporation.
  
  Recently, the complainant contacted us indicating he is trying to make a purchase and would like this debt to be cleared from his credit.  
  
  At this time, there is nothing we can do as the complainant needs to pay for the services.  
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with invent help in the summer of 2021. The agreement was that they would develop the product in a flier and a virtual prototype and many other things that consisted of them putting forward the invention to various companies couple hundred companies whatever anyway since then I have only gotten a flyer from them the flyer was complete with typos and outrageous pictures nothing of which has to do with what I actually gave to them so I am demanding some kind of response from them they do not answer their phone and they have not responded to my emails . So far this is cost me $12,000 for absolutely nothing I demand a response from them or I’m gonna have to take legal action appreciate your help

  Business response

  02/23/2022

  We are writing in response to the above referenced complaint.
  
  This complainant contracted for our services in July, 2021 for a two-year service for the assistance in submitting her invention to industry in an attempt to obtain a good faith review. 
  
  The complainant’s concerns stem from her belief that we have been unresponsive regarding requests to update the submission materials, which is simply untrue.  After receiving this complaint, we contacted this complainant to address her concerns.  We confirmed that her submission materials were revised in a timely manner and were approved by her via e-mail in November, 2021.  After receiving her approvals, we acknowledged receipt via e-mail and recently sent her confirmation that we have submitted her invention information to companies registered in our Data Bank in an attempt to receive a good faith review.  Additionally we reminded this complainant that we previously attempted to reach her by phone on multiple occasions; however, never received a response.  This complainant indicated that she would be amending her complaint and was appreciative of our efforts.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid Invent Help to patent and promote my invention in 2018/2019 and was,supposed receive materials in the mail which I never received. I have repeatedly called to speak to someone and finally got thru a month and a half ago and was told they would send me the materials and never did and still have no results or word on my invention at all.

  Business response

  01/21/2022

  We are in receipt of the above referenced complaint.
  
  Over a year ago this complainant contracted with our company for the preparation of a Basic Information Package Report (BIP) of his invention.  The BIP report assembles basic information about an invention and the history of its development in a report format.  Upon completion, this BIP report was mailed to this complainant.
  
  After receiving this complaint, we reached out to our client in an effort to resolve this matter.  During our discussion, this complainant informed us that he moved and provided an updated mailing address; As such, we agreed to mail him another copy of his BIP report and provided him with our contact information.  
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp®

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩